If somebody in the Industry Analysis market have a good vision of the future of Enterprise IT, they are the people at Forrester.

They have published recently a report titled Tech Horizons: The IT Management Software Market In 2013.

Do you want a good advice? If you have access to it, read it. And believe me. In a well managed IT scenario, you can make reality the question that the report arises.

I must make a strong effort for not pasting here some really interesting parts of the document, but I am afraid that the Forrester business is exactly that you must pay for this kind of information. But the excerpt published in Forrester website says:

"Pending a revolution in IT technology, our examination of the IT management software market should provide a reasonable midterm (five-year) forecast. We've based our vision of the future on the pervasiveness of IT technology and, consequently, its technological normalization. As IT vendors no longer compete on the technology itself but on the resulting customer value, IT becomes a utility and process improvement is the engine of cost reduction and further commoditization. IT organizations become "industrial" structures and deeply rationalize their operations. This will, of course, completely change the IT management software landscape and polarize it around three main management centers: service delivery, service management, and service support. "

Amen.