[rob72]

I started having problems with my HP Pavilion 3152ca at the end of December 2010, I contacted HP service as was only 5 months old. They concluded that both the graphics card and the hard drive was gone so shipped back for repairs, Received about 1 week later and ran for about 1 week then problems again so tried both set of restore disks with their help again would not work, so contacted them again and returned for repair again was gone 4 days again replaced hard drive and system board . Received again and had crashes and freeze ups so called again, They said Try recovery disks again still not working. So they said would replace with a laptop with equal specs or a better one. The have suggested 3 laptops of which 2 are 15" I have a 17" HA HA. The other one is missing at least 4 of the features I Have. I am so fed up with them as the do not want to do what they said.
What do I Do Now, From what I have read on the internet the recovery disks do not work because of the changes in hardware ??
This has been going on now for about 6 weeks. and I do not know what to do.

Bob Slater

It is not a good idea to post your email address as it will attract spammers and other unwanted nuisances. Also you should never post the serial number of your PC.

This post has been edited by coastie65: 13 February 2011 - 07:11 AM
Reason for edit: Removed email address

[LiveBrianD]

It sounds like this is a hardware issue (hardware failing), not software, so those recovery discs won't do anything. To make sure it's not software, try downloading Ubuntu. Burn it to CD and boot from that (you don't have to install though). Does it run properly, or does it crash? Also, try downloading Memtest, burn it to a cd and boot from that, and see if it reports any errors. If there errors, you can go buy more ram and install it fairly easily (if you don't want to deal with HP anymore). As long as the new parts are the same models as the old, the recovery disc should work. Even if there are some differences, as long as it's not major (differnet motherboard model, cpu), it should work.

I suggest arguing with HP to give you something that's closer to yours, like another 17". Also, perhaps you shouldn't buy another HP. I've read that (statistically) their reliability is currently the worst in the industry, and it looks like you're having an example of that (a 25% failure rate in 3 years).