[slevy]

I typically qualify as an advanced user, but this one's got me stumped. The problem is on a Toshiba Laptop running Windows XP Media Edition with Firefox 3.6xx.

The Java on this laptop is outdated (Version 5xx). After reading the directions on the Java site, using the Revo uninstaller, I uninstalled the outdated Java and downloaded the current version using the online installer. The error message said that the installation was interrupted - try again. After a restart, I got a different error message that a previous version of Java was not completely uninstalled - please restart and try again. Third attempt yielded the same 'incomplete uninstall' message.

I searched for Java on the computer and did find a Java folder in a couple of places, which only contained registration files (no .exe or .dll files). I tried to delete the folders, but got a warning that if I did so, some programs may not operate correctly. I tried to rename them, got the same message, and indicated I still wanted to continue, only to get the message that this action is not allowed.

Using both the Windows Add/Remove Programs Utility and the Revo Uninstaller, I tried to uninstall again, but neither utility lists Java at all. So I rebooted and tried the installation again, and got the 'installation interrupted message.'

The Java web site suggested that if installation was not successful with the online installer to download the offline installer. Tried it twice with the same 'installation interrupted message.'

I went back to the Java site and read through the help screens to no avail. I did a web search for this error and found several places that suggested I download the Windows Installer Clean Up Utility. Sadly, Microsoft has removed this tool as it was found to have or create other issues.

At this point, I mumbled, "FINE." I did a system restore to just before I discovered that the Java on this computer is out of date. Then I clicked START, RUN and typed in javacpl. Low and behold, the Java Control Panel popped right up! I clicked START, RUN again and typed in java... A black screen with white typing pops up and closes immediately. I have no idea what it reads. But Java still won't run on some sites that I visit. So I still need to download and install the current version of Java.

I've been at this over a week... before I start again, does anyone have any suggestions? The Java site tool to check my Java does indicate I have an outdated version.

Thanks in advance for your assistance.

This post has been edited by slevy: 29 March 2011 - 08:06 PM

[SpiritWind]

Hi :

When it comes to removing "older" versions of Java,
I frequently recommend trying to use the FREE ver
of "JavaRa", available at http://raproducts.org .
With all you have been doing, I do NOT know at this
point IF that program will "work", but it is worth
a try.

[Flashorn]

Hey slevy!

I concur with Spirit. But, you could also try this site for more info. on how to work JavaRa.

http://raproducts.org/javara.html

Have you tried a Older restore point than Just before this happened. If not
boot in safe mode and try a point that's say, a week before or more. Be forewarned
that what you installed in that period (mostly drivers) will most likely revert
back to the older versions and you will have to update them again

Also, IF you have CCleaner installed check to see with the Registry part of
the app. that you don't see any Java keys left behind by the old install.
IF you do, Uncheck ALL of the other entries and check mark ONLY the ones
that are from old Java install.

I do not usually recommend Registry cleaners but, sometimes it is a
necessity to use one if to only verify that our installs are not being hampered
by those left behind keys.

Be forewarned that ALL the boxes are check marked "BY Default". so pls , be careful
not to FIX anything else.

Anything you don't understand or is not clear, post your question.



FLASHORN.

[slevy]

Thank you so much Spirit and Flashorn for taking the time to reply. I will give javara a try later today, and if it doesn't work, try an earlier restore point, and try again. I will post the results!