[tupshaw]

On March 29, 2011 I sent my Sony VPCZ114GX/S to the Laredo Repair center for a persistent IRQ_NOT_LESS_OR_EQUAL error.

I had run the supplied VAIO Diagnostics, which all checked out fine except the Solid State Hard Drive, which the Diagnostics did not support.

Sony received my laptop on 3/31, and began troubleshooting. On 4/5 I was told they were waiting on a new LCD screen, which was the issue. I was surprised,
thinking that the SSD was the root cause or possibly the Raid card. After calling on several other occasions, I was finally informed the laptop was repaired
and on its way back to me. I received the unit back on 4/14, and within minutes of booting it up, I received the dreaded IRQ_NOT_LESS_OR_EQUAL blue screen.

I contacted Sony Customer Service and epxressed my dissatisfaction. The representative assured me that Sony would repair my laptop, but due tot the SSD's, I
would again need to send the unit to SOny for repair. However, this time, I was requested to send the unit to the San Diego repair center, and was told they
would put a RUSH on the repair, as this was the second time they were looking at the unit for the same issue.

Today, I contacted Customer Service to verify that my unit had been received, and I was informed that the unit was received on 4/19, would not be entered into the system
until 4/21, and then it would be sent back to Laredo. I was very frustrated, as Sony had instructed me to send it to the San Diego center, and no one at Sony seemed
concerned that this would take another week. They also informed me that they do not place RUSH orders, and that the turn around time is 9-10 business days, once the
unit is received.

Sony refuses to send a technician on site to attempt to repair the SSD's, and states all units with SSD's are now being repaired in Laredo. I am very frustrated at not
having my laptop for almost a month, and knowing that it will take another 2-3 weeks, and am amazed at the absolute lack of concern of any of the Customer Service Reps
and Techs at Sony. They are not apologetic at all and simply keep referring back to Laredo, then back to Customer service.

I asked for a replacement, but was informed that the Repair Center has to authorize that, and according to them the repair was completed, so no replacement is warranted.

Anything you could do to help me get this issue resolved and get my laptop back would be greatly appreciated!

Trent Upshaw

[crazy4laptops]

please ignore ross3131 for now...

The IRQL is an interrupt issue (two or more hardware calling for the same interrupt at the same time) could be a number of things...

What version of windows are you running? (Windows 7 Home 64-bit)
What was the Stop error code? (for example- 0x0000001A)

Have you tried re-installing windows yourself?

[waldojim]

crazy4laptops, on 08 June 2011 - 10:57 AM, said:

please ignore ross3131 for now...

The IRQL is an interrupt issue (two or more hardware calling for the same interrupt at the same time) could be a number of things...

What version of windows are you running? (Windows 7 Home 64-bit)
What was the Stop error code? (for example- 0x0000001A)

Have you tried re-installing windows yourself?

This tends to be most commonly related to the video card, or dying memory.

[coastie65]

waldojim, on 10 June 2011 - 10:42 AM, said:

crazy4laptops, on 08 June 2011 - 10:57 AM, said:

please ignore ross3131 for now...

The IRQL is an interrupt issue (two or more hardware calling for the same interrupt at the same time) could be a number of things...

What version of windows are you running? (Windows 7 Home 64-bit)
What was the Stop error code? (for example- 0x0000001A)

Have you tried re-installing windows yourself?

This tends to be most commonly related to the video card, or dying memory.

Yeah. Probably why they replaced the screen ( maybe should have been looking at the Video card / Chipset? )

[waldojim]

coastie65, on 12 June 2011 - 07:15 AM, said:

Yeah. Probably why they replaced the screen ( maybe should have been looking at the Video card / Chipset? )

The screen usually doesn't do that though... who knows.