[drobertson07]

:unsure:Can anyone tell me what criteria PC World uses in rating products?Do they consider customer satisfaction when rating a product? If they do then I suggest that they rescind Dell's #1 rating for the W3207C LCD TV. Just check out Dell's Customer Forums under TV's and you'll see.I'm on my 3rd TV from Dell in 3 months and I'm not the only one having this problem.

[AlanStafford]

I understand your frustration--really, I do. Over the past year and a half, I've gone through five Roombas, four of them shipped back to the company at my expense. But so many people love the things, I think my experience must be an aberration.Anyway, about how we evaluate and rate things: We do factor customer satisfaction into our ratings--at least, for the products that we have been able to gather an adequate number of responses in our annual (thereabouts) Reliability & Service survey ([url]http://www.pcworld.com/article/id,123409-page,1/article.html_). That includes desktop PCs, notebooks, digital cameras, printers, and a couple other smaller product categories. We received ratings from 35,000 readers last year, enough data that we can rate a fairly large number of desktop and notebook vendors, less so for the other categories. We don't have enough data on TVs yet to factor reliability and service into ratings yet--but it's a hot topic with readers, so it may gather enough responses in one of our upcoming surveys.

[drobertson07]

Please contact me if you should elect to conduct customer satisfaction surveys in the future with respect to reliability and repair as I would be more than willing to share my thoughts. As well, I could provide you with an ample supply of customer comments and experiences that I found AFTER MY PURCHASE!