Adobe Bridge Blocked
Posted 25 May 2011 - 07:33 PM
Story- I discovered the power of Adobe Bridge CS5's power to upload photos directly to facebook on December 25th 2010 and happily do so until March 1st 2011, Facebook blocks the application without warning, notification, or reason.
I called the facebook "hotline" posing as various press (google voice is amazing) and never got any callbacks. I emailed every single facebook.com/fb.com email address I could find. I got some generic responses that said just goto facebook.com/help (seriously???) If I email facebook its a problem that I cannot solve or find an answer.
I've queried the Adobe forums, only 8 people commented on the thread. So the interest level is low and/or the other ~4000 photographers just aren't tech savvy enough to inquire about it... I have asked fb dev and bug channels about this issue, I was subsequently banned from both! I even asked 5 times on Known Bugs on Facebook, and nothing comes of it.
Right now the only effect I'm making is absolute nil, its like throwing a pebble into a raging ocean storm...
Attached- If you look carefully at the authorized applications, you will see that Adobe Bridge is no longer in that list. You will see that Adobe Lightroom still has access, I hardly ever use lightroom because I see a program that has smashed photoshop and bridge into one application aka a pain to work with and manage. Plus, that's just the beta version meaning I will have to buy it soon if i want to keep using it. I did not remove Bridge from my allowed applications, it was removed when Bridge was blocked.
The other photo is the error message Bridge gives when it tries to connect to Facebook...
Tipsquirrel did an excellent writeup on how to use Bridge before it was blocked- http://www.tipsquirr...al-media-sites/
I emailed Justin Mitchell and MarkZ about this issue and has yet to receive a response from Justin, MarkZ was for posterity (and to see if it could be done)
I put the spotlight on Justin because his tagline is- I break important features on Facebook
(seems like the appropriate person to talk to about this issue)
So it's time to take it up a notch...
Can we ask PCW and/or sister sites to get this story published?
Posted 25 May 2011 - 07:56 PM
Bridge Quality Engineer
I also see 20+ comments on the Adobe Bridge Facebook page. It will be interesting to see what Facebook has to say about it. That is if they ever do. This seems to have started months ago.
Posted 25 May 2011 - 08:13 PM
The 20+ comments on Bridge's page was news to me, last time I checked it was just the single thread with like 4 comments. So yea people know about it, but what are they doing about it? (that is the question)
Google will probably index this thread in a little bit, I hope all people that come across this thread see that it is time to limelight facebook and kickstart the fire that will encourage (as a nice way to put it) facebook to unblock Bridge.
I want facebook to know this was not a smart move, the best thing to do now is to get this story on the internet.
Posted 01 June 2011 - 05:41 AM
Cool, follow the movement on twitter!- http://twitter.com/#!/fbblockedbridge
I hope PCW runs the story soon!
Posted 01 June 2011 - 11:40 AM
Posted 01 June 2011 - 02:59 PM
I don't know who is running the twitter account, but I'll drop them a message about that and see what happens!
I personally tweeted facebook and photoshop about this a few days ago, neither one has responded.
Posted 19 June 2011 - 06:08 PM
Attached photo is Bridge's X.509 certificate, If you can make any sense of it, let me know!
Posted 02 July 2011 - 02:05 PM
Thank you guys for your support and help!
Posted 03 July 2011 - 07:15 AM
Thank you guys for your support and help!
And it may be that you and others "pushing" the issue had no effect...it just may have been that Facebook and Google were negotiating some agreement that would fix the issue and it just took this long to reach the negotiated agreement.
I will also note that all along you have been blaming Facebook for the problem, but maybe it was Adobe's fault either partially or entirely. I would say that it was at least partially Adobe's fault since they had to do an update. Maybe Facebook updated its picture upload mechanism for what ever reason (maybe to make it more secure, etc) but Adobe did not get around to updating Bridge until now.