Posted 13 July 2007 - 02:56 PM
[quote name='billybob59']During the past week since I have upgraded to Vista, I have spent over 15 hours of my time with HP and the Solution Center isuue. My last contact was with the Support desk (India Center) supervisor. His name is Peter and was real nice, however no help. Prior to installing Vista, I ade sure I had all Vista compliant hardware. I even went out and purchased HP's new All In One OfficeJet 7410. Well what a mistake, as you mention the Solution Center software does not recognize the printer, however it apprears in the printer tab (Control Panel). > > > > This is very, very frustrating since this was not a cheap printer! The printer will scan print, howver if you try to use the Compactflash slots, there is not why to dwonload the pictures. Peter indicatde I was the fist person to call them about this critical issue, wellll I guess that was a ittle fib....> > > > He stated they would need to continue to look inot their issue through their tools protocal. I have a funny feeling this mjight take a little bit to find a solution for the solution software...> > > > :cry:Your problem might be Vista. I don't believe that HP has updated all the All-in-One software to be Vista compliant, but only the printer/scanner drivers. So, you can print by normal methods and you can can using Windoze built-in scanning function, but the other stuff might be out for now. I could be wrong, but others have mentioned such issues on other threads I believe. It all depends on how HP defines Vista compatible (kind of along the same line as Micro$oft designating computers as being Vista compatibile if they can run Vista Basic, but not really be able to handle stuff from Home Premium or Ultimate such as Aero).