[RMarino]

I purchased an HP desktop (model HPE-590t) on 1/14/2011. On 1/31, Intel announced a problem with the new Sandy Bridge devices. The defect could cause a degradation over time and make the hard drive unavailable to the system. On 2/2, I raised this concern with HP, asking whether my X58 chipset was subject to the problem. HP responded that they didn't know and unless I had an actual hard drive failure, nothing could be done.

On 8/1, the system reported a degraded RAID array and one of the RAID hard drives was inaccessible. HP replaced the motherboard and hard drive. The same RAID degradation and drive problem recurred on 10/8. After lengthy and frustrating telephone discussions with HP, they again replaced the hard drive. It failed on 11/4 as soon as I booted up the machine for the first time after the repair. HP now offers only to replace the hard drive again, claiming the problem is not related to the Intel recall and that there is no other remedy they can provide. The warranty on this machine states that HP may "repair or replace any component or hardware product that manifests a defect." I have asked for a credit in the amount of the original purchase so I can replace the machine, but so far HP has just offered to do the same repair that hasn't worked.

I asked the HP representative how I could ever trust this machine. The answer was that every computer is subject to hard disk failure at some point, so until that happens you can't say whether the machine is reliable or not.

Have others experienced this issue, and does anyone know if it is related to the Intel chipset issue? What have other computer makers done about it?

[coastie65]

RMarino, on 05 November 2011 - 05:53 AM, said:

I purchased an HP desktop (model HPE-590t) on 1/14/2011. On 1/31, Intel announced a problem with the new Sandy Bridge devices. The defect could cause a degradation over time and make the hard drive unavailable to the system. On 2/2, I raised this concern with HP, asking whether my X58 chipset was subject to the problem. HP responded that they didn't know and unless I had an actual hard drive failure, nothing could be done.

On 8/1, the system reported a degraded RAID array and one of the RAID hard drives was inaccessible. HP replaced the motherboard and hard drive. The same RAID degradation and drive problem recurred on 10/8. After lengthy and frustrating telephone discussions with HP, they again replaced the hard drive. It failed on 11/4 as soon as I booted up the machine for the first time after the repair. HP now offers only to replace the hard drive again, claiming the problem is not related to the Intel recall and that there is no other remedy they can provide. The warranty on this machine states that HP may "repair or replace any component or hardware product that manifests a defect." I have asked for a credit in the amount of the original purchase so I can replace the machine, but so far HP has just offered to do the same repair that hasn't worked.

I asked the HP representative how I could ever trust this machine. The answer was that every computer is subject to hard disk failure at some point, so until that happens you can't say whether the machine is reliable or not.

Have others experienced this issue, and does anyone know if it is related to the Intel chipset issue? What have other computer makers done about it?

Hi and welcome to the forums. Yes there was an initial problem with the Sandy Bridge at release that has since been corrected. You have the X58 Chipset which is not a Sandy Bridge. The Sandy Bridge are the i3 2100, i5 2500 and 2500k, i7 2600 and 2600k , and now 2700 and 2700k socket 1155 based processors. You have a socket 1366 Core i7 9xx processor ( Nelhalem ). In your case, you had a hard drive that failed. It can and does happen. They were right in saying that it is not Intel ( Sandy Bridge ) related. I am curious as to what the replacement Hard Drive is. Some are better than others.

This post has been edited by coastie65: 07 November 2011 - 07:51 AM