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Odd Problem Acer Aspire 5520 DVD drive problem

#1 Intrepid781

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Posted 13 November 2011 - 07:41 PM

I have a customers Aspire 5520. Their issue was that their Windows installation was messed up and that their DVD drive didn't work. I reformatted and reinstalled Windows to find that their DVD drive was indeed not working. I swapped it out with a known working DVD drive from a Compaq Presario. Windows sees it in "My Computer" until you put a cd in it, then it disappears. I reinstalled it in the Compaq and it works just fine. What could be going on here?

#2 LiveBrianD

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Posted 13 November 2011 - 08:26 PM

Try going into Device Manager, uninstalling the DVD drive, then rebooting.

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#3 Intrepid781

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Posted 15 November 2011 - 01:02 PM

There isn't anything there to uninstall. When it vanishes from My computer it vanishes from the device manager, too.

#4 LiveBrianD

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Posted 15 November 2011 - 05:34 PM

Could there be a bad cable in the machine?

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#5 coastie65

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Posted 15 November 2011 - 06:23 PM

LiveBrianD, on 15 November 2011 - 05:34 PM, said:

Could there be a bad cable in the machine?

Good thought. I could be that the Data cable from the Hdd has come loose ( may as well check the power cable too ).

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