[RichardInSpain]

Take my experience as a warning for clients of one of the largest computer/dvd/book on-line retailers in the world! - [Think "brazillian-jungle"]
I had 3 7inch Chinese tablets fail one after the other, and returned them. The first 2 were replaced, but the UK supplier refused to do anything about the third. On contacting this world-famous online retailer for help, I was told that since more than 90 days had elapsed from my ORIGINAL order date, they would do nothing, so I am stuck with a tablet with dead battery. I am really shocked. Have any of you out there been treated similarly? Is this right or should some change be made? I bet many consumers are unaware of this. Richard - Spain

[LiveBrianD]

What retailer is this exactly? In case you're getting confused, this is NOT the UK Retailer PC World, it's the US-based magazine PCWorld.

[coastie65]

RichardInSpain, on 21 November 2011 - 01:57 AM, said:

Take my experience as a warning for clients of one of the largest computer/dvd/book on-line retailers in the world! - [Think "brazillian-jungle"]
I had 3 7inch Chinese tablets fail one after the other, and returned them. The first 2 were replaced, but the UK supplier refused to do anything about the third. On contacting this world-famous online retailer for help, I was told that since more than 90 days had elapsed from my ORIGINAL order date, they would do nothing, so I am stuck with a tablet with dead battery. I am really shocked. Have any of you out there been treated similarly? Is this right or should some change be made? I bet many consumers are unaware of this. Richard - Spain

Hi, they did replace two of those things, but if it is a dead battery issue, they probably would expect you to replace that. Amazon is usually pretty good about that, but it isn't a failure of the tablet itself, but just the battery. I believe that is considered a consumer replaceable item, such as batteries in a Flashlight ot some such thing.

[RichardInSpain]

coastie65, on 24 November 2011 - 06:21 AM, said:

RichardInSpain, on 21 November 2011 - 01:57 AM, said:

Take my experience as a warning for clients of one of the largest computer/dvd/book on-line retailers in the world! - [Think "brazillian-jungle"]
I had 3 7inch Chinese tablets fail one after the other, and returned them. The first 2 were replaced, but the UK supplier refused to do anything about the third. On contacting this world-famous online retailer for help, I was told that since more than 90 days had elapsed from my ORIGINAL order date, they would do nothing, so I am stuck with a tablet with dead battery. I am really shocked. Have any of you out there been treated similarly? Is this right or should some change be made? I bet many consumers are unaware of this. Richard - Spain

Hi, they did replace two of those things, but if it is a dead battery issue, they probably would expect you to replace that. Amazon is usually pretty good about that, but it isn't a failure of the tablet itself, but just the battery. I believe that is considered a consumer replaceable item, such as batteries in a Flashlight ot some such thing.

But it was DELIVERED dead! Richard - Spain

[LiveBrianD]

coastie65, on 24 November 2011 - 06:21 AM, said:

RichardInSpain, on 21 November 2011 - 01:57 AM, said:

Take my experience as a warning for clients of one of the largest computer/dvd/book on-line retailers in the world! - [Think "brazillian-jungle"]
I had 3 7inch Chinese tablets fail one after the other, and returned them. The first 2 were replaced, but the UK supplier refused to do anything about the third. On contacting this world-famous online retailer for help, I was told that since more than 90 days had elapsed from my ORIGINAL order date, they would do nothing, so I am stuck with a tablet with dead battery. I am really shocked. Have any of you out there been treated similarly? Is this right or should some change be made? I bet many consumers are unaware of this. Richard - Spain

Hi, they did replace two of those things, but if it is a dead battery issue, they probably would expect you to replace that. Amazon is usually pretty good about that, but it isn't a failure of the tablet itself, but just the battery. I believe that is considered a consumer replaceable item, such as batteries in a Flashlight ot some such thing.

I dunno... I tried to open up my ipod nano 3rd gen and ended up breaking it in the process (well, the screen was dead anyway).

[coastie65]

RichardInSpain, on 24 November 2011 - 08:44 AM, said:

coastie65, on 24 November 2011 - 06:21 AM, said:

RichardInSpain, on 21 November 2011 - 01:57 AM, said:

Take my experience as a warning for clients of one of the largest computer/dvd/book on-line retailers in the world! - [Think "brazillian-jungle"]
I had 3 7inch Chinese tablets fail one after the other, and returned them. The first 2 were replaced, but the UK supplier refused to do anything about the third. On contacting this world-famous online retailer for help, I was told that since more than 90 days had elapsed from my ORIGINAL order date, they would do nothing, so I am stuck with a tablet with dead battery. I am really shocked. Have any of you out there been treated similarly? Is this right or should some change be made? I bet many consumers are unaware of this. Richard - Spain

Hi, they did replace two of those things, but if it is a dead battery issue, they probably would expect you to replace that. Amazon is usually pretty good about that, but it isn't a failure of the tablet itself, but just the battery. I believe that is considered a consumer replaceable item, such as batteries in a Flashlight ot some such thing.

But it was DELIVERED dead! Richard - Spain

Was the tablet dead or the battery ? If it was the battery, then they may or may not replace that. I don't think anyone will guarantee battery life. Any number of ways that the battery can be discharged.