[pawntec]

Well i'll start with that my nephew purchased an game on my steam account(which i let him play on there when i'm not play) without my permission and in about a week later after the purchase i found out about the unauthorized purchase. I deleted the game and contacted steam about the issue and they wont refund the game because there has been some hours logged on the game. It was hardly a week from the purchase and they wont refund nor even exchange the game for another(i was planning on getting skyrim before this all happened)(i'm starting to miss the brick and mortar stores because i could return a game if any issues). I used to think highly about steam and recommend it to all my friends but now i'm thinking twice before i ever tell anyone about steam since there customer service sucks. If the game had 19 hours logged on the game or not it was only a week of ownership.

[coastie65]

pawntec, on 25 November 2011 - 03:56 PM, said:

Well i'll start with that my nephew purchased an game on my steam account(which i let him play on there when i'm not play) without my permission and in about a week later after the purchase i found out about the unauthorized purchase. I deleted the game and contacted steam about the issue and they wont refund the game because there has been some hours logged on the game. It was hardly a week from the purchase and they wont refund nor even exchange the game for another(i was planning on getting skyrim before this all happened)(i'm starting to miss the brick and mortar stores because i could return a game if any issues). I used to think highly about steam and recommend it to all my friends but now i'm thinking twice before i ever tell anyone about steam since there customer service sucks. If the game had 19 hours logged on the game or not it was only a week of ownership.

Hi. First and formost, you should set up a "Users" account on your computer for your Nephew. That should prevent him from downloading and installing anything. Apparantly he was running from your account which is probably an Administrator's Account. As for trying to get your money back, probably not since the game has been played. I bought Skyrim form Amazon.com and when I installed it, it was added to my Steam Library as are most now. They have to be played through staem even though you bought the "Hard Copy" of the game. I have only bought one thing form them and that was a DLC for Fallout: New Vegas.

This post has been edited by coastie65: 25 November 2011 - 05:04 PM

[pawntec]

coastie65, on 25 November 2011 - 05:03 PM, said:

pawntec, on 25 November 2011 - 03:56 PM, said:

Well i'll start with that my nephew purchased an game on my steam account(which i let him play on there when i'm not play) without my permission and in about a week later after the purchase i found out about the unauthorized purchase. I deleted the game and contacted steam about the issue and they wont refund the game because there has been some hours logged on the game. It was hardly a week from the purchase and they wont refund nor even exchange the game for another(i was planning on getting skyrim before this all happened)(i'm starting to miss the brick and mortar stores because i could return a game if any issues). I used to think highly about steam and recommend it to all my friends but now i'm thinking twice before i ever tell anyone about steam since there customer service sucks. If the game had 19 hours logged on the game or not it was only a week of ownership.

Hi. First and formost, you should set up a "Users" account on your computer for your Nephew. That should prevent him from downloading and installing anything. Apparantly he was running from your account which is probably an Administrator's Account. As for trying to get your money back, probably not since the game has been played. I bought Skyrim form Amazon.com and when I installed it, it was added to my Steam Library as are most now. They have to be played through staem even though you bought the "Hard Copy" of the game. I have only bought one thing form them and that was a DLC for Fallout: New Vegas.

well i sat down with him and ya he got punished for it and he'll never do it again....i like to believe i could trust him so i know all about the user and admin user setting but i like to keep a tight ship on my computer so i only and will only have one user on my computer to keep the registries and hdd space minimal. i'm just hoping to get some help to either get the game exchanged or refunded.

[waldojim]

pawntec, on 25 November 2011 - 03:56 PM, said:

Well i'll start with that my nephew purchased an game on my steam account(which i let him play on there when i'm not play) without my permission and in about a week later after the purchase i found out about the unauthorized purchase. I deleted the game and contacted steam about the issue and they wont refund the game because there has been some hours logged on the game. It was hardly a week from the purchase and they wont refund nor even exchange the game for another(i was planning on getting skyrim before this all happened)(i'm starting to miss the brick and mortar stores because i could return a game if any issues). I used to think highly about steam and recommend it to all my friends but now i'm thinking twice before i ever tell anyone about steam since there customer service sucks. If the game had 19 hours logged on the game or not it was only a week of ownership.

There are no stores that will accept a return on an opened game these days. This is a copy-write, and piracy issue that companies have to deal with.

Also, 19 hours, for most games these days, is more than enough to complete the entire game. For all they know, your son beat the game already, and you are simply trying to get your money back on a game with little or no replay value.

Steam customer service has been great to me over the years. When real issues arise, they help out. Unfortunately, you are caught up in a system that has become what it has based on the actions of thieves.

[waldojim]

coastie65, on 25 November 2011 - 05:03 PM, said:

pawntec, on 25 November 2011 - 03:56 PM, said:

Well i'll start with that my nephew purchased an game on my steam account(which i let him play on there when i'm not play) without my permission and in about a week later after the purchase i found out about the unauthorized purchase. I deleted the game and contacted steam about the issue and they wont refund the game because there has been some hours logged on the game. It was hardly a week from the purchase and they wont refund nor even exchange the game for another(i was planning on getting skyrim before this all happened)(i'm starting to miss the brick and mortar stores because i could return a game if any issues). I used to think highly about steam and recommend it to all my friends but now i'm thinking twice before i ever tell anyone about steam since there customer service sucks. If the game had 19 hours logged on the game or not it was only a week of ownership.

Hi. First and formost, you should set up a "Users" account on your computer for your Nephew. That should prevent him from downloading and installing anything. Apparantly he was running from your account which is probably an Administrator's Account. As for trying to get your money back, probably not since the game has been played. I bought Skyrim form Amazon.com and when I installed it, it was added to my Steam Library as are most now. They have to be played through staem even though you bought the "Hard Copy" of the game. I have only bought one thing form them and that was a DLC for Fallout: New Vegas.

Actually, that won't work in the case of Steam. Once the client is installed, there is no longer a need for admin rights. Any user can install or even update the games in Steam.

The best advice, is to ensure the credit card information is not saved, and that no one else has access to the card itself.

This post has been edited by waldojim: 26 November 2011 - 05:38 AM

[LiveBrianD]

waldojim, on 26 November 2011 - 05:36 AM, said:

Steam customer service has been great to me over the years. When real issues arise, they help out. Unfortunately, you are caught up in a system that has become what it has based on the actions of thieves.

Even with license keys, for all they know, I could buy a game, make an ISO image of it and install it, and then use a crack so I didn't use the actual license key or need the disc. Or with a music CD, I could rip it and return it. I see the point there and have to agree with Steam somewhat.

[pawntec]

LiveBrianD, on 26 November 2011 - 11:22 AM, said:

waldojim, on 26 November 2011 - 05:36 AM, said:

Steam customer service has been great to me over the years. When real issues arise, they help out. Unfortunately, you are caught up in a system that has become what it has based on the actions of thieves.

Even with license keys, for all they know, I could buy a game, make an ISO image of it and install it, and then use a crack so I didn't use the actual license key or need the disc. Or with a music CD, I could rip it and return it. I see the point there and have to agree with Steam somewhat.

i know about the whole copying cd/dvd's and cracking them but through the steam client you can't really do that.....as i know but ya they have control of the client purchased games so i still don't see why i can't get it refunded or at less exchanged

[Evildave]

pawntec, on 25 November 2011 - 09:22 PM, said:

well i sat down with him and ya he got punished for it and he'll never do it again....i like to believe i could trust him so i know all about the user and admin user setting but i like to keep a tight ship on my computer so i only and will only have one user on my computer to keep the registries and hdd space minimal. i'm just hoping to get some help to either get the game exchanged or refunded.

Unfortunately, about the 10,000th time someone calls up and claims their kid/nephew/cousin/visitor/dog/etc. downloaded unauthorized content with your AUTHORIZED password, they tend to stop refunding based on that kind of claim. Consider it a 'lesson learned'.

Anyway, it doesn't matter how heartfelt a talk you had: Make a user/guest account for him, password protect yours.

Make a user account, and put the 'steam' password on that, now that you have that 'understanding'.

It's not just 'steam' the kids can get into. You've probably got passwords remembered on your web browser. Browser history. Personal emails. Private messages.

Real world example: New girlfriend has non-password protected computer. Child of ex-wife opens it up, snoops, and finds email written by GF dissing her mom. Now both are pissed off, and you're in the middle. And of course, 'mom' finds out about the email, too, so now you got three women pissed off at each other, forming an infinite feedback loop of bitchiness, and ALL of them are indirectly pissed off at YOU.

'WTF?', You say? They're women! They don't need to be rational. Trying to defuse it only sucks you in deeper. Soon all of them are ONLY mad at YOU. That's just your lot as a guy.

An ounce of prevention is totally worth it.

https://www.google.c...ount+on+your+PC

[waldojim]

pawntec, on 26 November 2011 - 03:56 PM, said:

i know about the whole copying cd/dvd's and cracking them but through the steam client you can't really do that.....as i know but ya they have control of the client purchased games so i still don't see why i can't get it refunded or at less exchanged

There have been MANY games stripped out of the client downloads and stuffed onto the pirate sites. I don't have any, but I have seen them. Check the pirate bay for Fallout NV for example. Again, I bought my copy, as well as every stinking DLC for it (apart from the Caravan pack - or whatever they call it - as I have no need for it). I just know this is a perfect example.

[waldojim]

Evildave, on 26 November 2011 - 04:17 PM, said:

'WTF?', You say? They're women! They don't need to be rational. Trying to defuse it only sucks you in deeper. Soon all of them are ONLY mad at YOU. That's just your lot as a guy.

And in that statement alone, I must equate you to the likes of TechieXP/Quadicon/Whatever he goes by these days...sorry, but that statement sounded too much like him.

[pawntec]

Evildave, on 26 November 2011 - 04:17 PM, said:

pawntec, on 25 November 2011 - 09:22 PM, said:

well i sat down with him and ya he got punished for it and he'll never do it again....i like to believe i could trust him so i know all about the user and admin user setting but i like to keep a tight ship on my computer so i only and will only have one user on my computer to keep the registries and hdd space minimal. i'm just hoping to get some help to either get the game exchanged or refunded.

Unfortunately, about the 10,000th time someone calls up and claims their kid/nephew/cousin/visitor/dog/etc. downloaded unauthorized content with your AUTHORIZED password, they tend to stop refunding based on that kind of claim. Consider it a 'lesson learned'.

Anyway, it doesn't matter how heartfelt a talk you had: Make a user/guest account for him, password protect yours.

Make a user account, and put the 'steam' password on that, now that you have that 'understanding'.

It's not just 'steam' the kids can get into. You've probably got passwords remembered on your web browser. Browser history. Personal emails. Private messages.

Real world example: New girlfriend has non-password protected computer. Child of ex-wife opens it up, snoops, and finds email written by GF dissing her mom. Now both are pissed off, and you're in the middle. And of course, 'mom' finds out about the email, too, so now you got three women pissed off at each other, forming an infinite feedback loop of bitchiness, and ALL of them are indirectly pissed off at YOU.

'WTF?', You say? They're women! They don't need to be rational. Trying to defuse it only sucks you in deeper. Soon all of them are ONLY mad at YOU. That's just your lot as a guy.

An ounce of prevention is totally worth it.

https://www.google.c...ount+on+your+PC

lol that sounds like it's from experience lmfao

[coastie65]

waldojim, on 26 November 2011 - 05:37 AM, said:

coastie65, on 25 November 2011 - 05:03 PM, said:

pawntec, on 25 November 2011 - 03:56 PM, said:

Well i'll start with that my nephew purchased an game on my steam account(which i let him play on there when i'm not play) without my permission and in about a week later after the purchase i found out about the unauthorized purchase. I deleted the game and contacted steam about the issue and they wont refund the game because there has been some hours logged on the game. It was hardly a week from the purchase and they wont refund nor even exchange the game for another(i was planning on getting skyrim before this all happened)(i'm starting to miss the brick and mortar stores because i could return a game if any issues). I used to think highly about steam and recommend it to all my friends but now i'm thinking twice before i ever tell anyone about steam since there customer service sucks. If the game had 19 hours logged on the game or not it was only a week of ownership.

Hi. First and formost, you should set up a "Users" account on your computer for your Nephew. That should prevent him from downloading and installing anything. Apparantly he was running from your account which is probably an Administrator's Account. As for trying to get your money back, probably not since the game has been played. I bought Skyrim form Amazon.com and when I installed it, it was added to my Steam Library as are most now. They have to be played through staem even though you bought the "Hard Copy" of the game. I have only bought one thing form them and that was a DLC for Fallout: New Vegas.

Actually, that won't work in the case of Steam. Once the client is installed, there is no longer a need for admin rights. Any user can install or even update the games in Steam.

The best advice, is to ensure the credit card information is not saved, and that no one else has access to the card itself.

Geez, I forgot that, but as far as I know, you still have to log in to purchase a game / DLC, but maybe not. All I have ever purchased from steam is the first DLC for Fallout: New Vegas.

[waldojim]

coastie65, on 27 November 2011 - 03:38 PM, said:

waldojim, on 26 November 2011 - 05:37 AM, said:

coastie65, on 25 November 2011 - 05:03 PM, said:

pawntec, on 25 November 2011 - 03:56 PM, said:

Well i'll start with that my nephew purchased an game on my steam account(which i let him play on there when i'm not play) without my permission and in about a week later after the purchase i found out about the unauthorized purchase. I deleted the game and contacted steam about the issue and they wont refund the game because there has been some hours logged on the game. It was hardly a week from the purchase and they wont refund nor even exchange the game for another(i was planning on getting skyrim before this all happened)(i'm starting to miss the brick and mortar stores because i could return a game if any issues). I used to think highly about steam and recommend it to all my friends but now i'm thinking twice before i ever tell anyone about steam since there customer service sucks. If the game had 19 hours logged on the game or not it was only a week of ownership.

Hi. First and formost, you should set up a "Users" account on your computer for your Nephew. That should prevent him from downloading and installing anything. Apparantly he was running from your account which is probably an Administrator's Account. As for trying to get your money back, probably not since the game has been played. I bought Skyrim form Amazon.com and when I installed it, it was added to my Steam Library as are most now. They have to be played through staem even though you bought the "Hard Copy" of the game. I have only bought one thing form them and that was a DLC for Fallout: New Vegas.

Actually, that won't work in the case of Steam. Once the client is installed, there is no longer a need for admin rights. Any user can install or even update the games in Steam.

The best advice, is to ensure the credit card information is not saved, and that no one else has access to the card itself.

Geez, I forgot that, but as far as I know, you still have to log in to purchase a game / DLC, but maybe not. All I have ever purchased from steam is the first DLC for Fallout: New Vegas.

You do need access to the account. However, if the op wants to allow his son to play the games, without concern over using the credit card to buy more, there are two options. Either make sure credit card information is not saved, or better yet, use one time use card numbers so that the saved number is invalid after being used.