SarahDoughnut6, on 28 November 2011 - 07:37 AM, said:
Hi, my brother's computer has the AV Protection virus. I've joined several forums to try and get help, they have all stopped responding. I'm been using my computer (what I'm on now) to look up support. The problem was so bad, I couldn't even boot to desktop, even in safe mode. I could get as far as the welcome screen, type in the password, the computer would wait awhile, then say 'User log on failed to execute' or something along those lines. Because I can't get on the desktop, I can't run any malware removal program.s Before, when I COULD get to the desktop, I would try to and the programs would stop running, or the computer would restart continuously. I followed the steps from one forum to boot from CD to reatogo desktop. I used OTL to make custom scans, using my USB drive to copy the instructions the forum gave me for the scan from my computer to his. Their last instructions had me do a scan and then if it worked I was supposed to use combo fix, but I don't think the scan worked. Can someone help me? I have attached the latest OTL
Someone will come along and give you complete instructions on how to get and use a linux operating system disc. ( free )
When downloaded and and burned to a disc, you'll need to boot from it, not your current infected HDD.
This link, http://www.google.co...q=0&aqi=g10
has some linux OSs you could look at if your unfamiliar.
Sorry for not much help but you've come to the right place.
A detailed reply will come.