[artman]

I am helping my daughter move her Outlook email from an old XP Home 32 bit machine over to a new Windows 7 Professional 64 bit machine.

She is using Outlook 2007 on the old XP machine and also on the new Win 7 machine. Her email is Windows Live Hotmail Plus ($19.95 per year) and Outlook Connector to interface her Outlook to Windows Live Hotmail Plus.

I am having two problems.

1.)
I have installed Outlook Connector on the new Win 7 machine and created an account. When I try to send and receive, at the bottom of the Outlook screen when I click on Server Status it constantly says Connecting for Mail, Calendar and Contacts. When I look at the old XP machine the Server Status says Connected. When I try to Send and Receive the progress bar in the "Details Outlook Send/Receive Progress" never finishes. Why won't the new machine connect to Hotmail?

2.)
There are a total of 24 folders including the normal Outlook folders (Inbox, Sent, Junk Mail, etc.). I have moved the "Outlook" folder from the old machine over to the new machine. All of individual folders appear in Outlook on the new machine. The Inbox and 2 other "user created" folders display their contents but the rest of the folders appear to be empty. All of the Contacts can be displayed on the new machine. Why do the folders appear but most of them appear to be empty?

I have moved Outlook data from an old machine to a new machine several times before and I have never had problems. I don't know if I am having these problems because it's Hotmail with the Outlook Connector.

I don't know the purpose of Outlook Connector that interfaces Outlook to Hotmail Plus. Is Outlook Connector required?

If anyone can please help me I would really appreciate it.

Thank You.

[LiveBrianD]

And you're sure you got the password right? I use regular hotmail with windows live mail (no hotmail connector required), and it keeps everything sync'd with the server, so I can install WLM on multiple computers and I have no issue. I think the hotmail connector for outlook does the same (it seems that outlook is tailored toward business users, who tend to use stuff like ms exchange servers, and maybe that's why they require you to download the hotmail connector or whatever for it).

[compnovo]

artman, on 22 December 2011 - 08:58 AM, said:

I am helping my daughter move her Outlook email from an old XP Home 32 bit machine over to a new Windows 7 Professional 64 bit machine.

She is using Outlook 2007 on the old XP machine and also on the new Win 7 machine. Her email is Windows Live Hotmail Plus ($19.95 per year) and Outlook Connector to interface her Outlook to Windows Live Hotmail Plus.

I am having two problems.

1.)
I have installed Outlook Connector on the new Win 7 machine and created an account. When I try to send and receive, at the bottom of the Outlook screen when I click on Server Status it constantly says Connecting for Mail, Calendar and Contacts. When I look at the old XP machine the Server Status says Connected. When I try to Send and Receive the progress bar in the "Details Outlook Send/Receive Progress" never finishes. Why won't the new machine connect to Hotmail?

2.)
There are a total of 24 folders including the normal Outlook folders (Inbox, Sent, Junk Mail, etc.). I have moved the "Outlook" folder from the old machine over to the new machine. All of individual folders appear in Outlook on the new machine. The Inbox and 2 other "user created" folders display their contents but the rest of the folders appear to be empty. All of the Contacts can be displayed on the new machine. Why do the folders appear but most of them appear to be empty?

I have moved Outlook data from an old machine to a new machine several times before and I have never had problems. I don't know if I am having these problems because it's Hotmail with the Outlook Connector.

I don't know the purpose of Outlook Connector that interfaces Outlook to Hotmail Plus. Is Outlook Connector required?

If anyone can please help me I would really appreciate it.

Thank You.

Hi artman,
The first issue may be caused by an incorrect password, as LiveB mentioned, or a simple typo. When I get that error I start by looking at the incoming and outgoing servers to make sure I spelled them right and used the proper addressing protocols, like having the incoming start with "mail." and the outgoing starting with "smtp." I always manually configure my Outlook email because I have to make an additional change in "more settings" that looks like this:
Click More Settings.
Click the Outgoing Server tab. Select My outgoing server (SMTP) requires authentication and Use same settings as my incoming server.
Select the Advanced tab.
Next to Outgoing Server (SMTP), type 80. Then, click OK.
Click Next, and then click Finish.
Perhaps it is necessary for you to do something similar.

Regarding the second problem, what pathway are you using for the .pst files?

This post has been edited by compnovo: 22 December 2011 - 01:35 PM

[LiveBrianD]

compnovo, on 22 December 2011 - 01:34 PM, said:

Hi artman,
The first issue may be caused by an incorrect password, as LiveB mentioned, or a simple typo. When I get that error I start by looking at the incoming and outgoing servers to make sure I spelled them right and used the proper addressing protocols, like having the incoming start with "mail." and the outgoing starting with "smtp." I always manually configure my Outlook email because I have to make an additional change in "more settings" that looks like this:
Click More Settings.
Click the Outgoing Server tab. Select My outgoing server (SMTP) requires authentication and Use same settings as my incoming server.
Select the Advanced tab.
Next to Outgoing Server (SMTP), type 80. Then, click OK.
Click Next, and then click Finish.
Perhaps it is necessary for you to do something similar.

Regarding the second problem, what pathway are you using for the .pst files?

With hotmail, ALL you need to do is give it your username and password, and it automatically configures the ports, servers, etc. Also, it downloads all the mail off the server for you; no need to manually move the PST file.

[compnovo]

artman, on 22 December 2011 - 08:58 AM, said:

I don't know the purpose of Outlook Connector that interfaces Outlook to Hotmail Plus. Is Outlook Connector required?

Good question, I was wondering why she is bothering with Outlook, unless she really needs to access old messages when offline, or is using the calendar syncing function, etc. I've been using Outlook since Office 97 because I always have POP3 email accounts rather than web-based*, and I'm comfortable with the interface because we use it where I work.

*I do have web-based email accounts for various reasons, but they're never my primary email.

[compnovo]

LiveBrianD, on 22 December 2011 - 01:44 PM, said:

With hotmail, ALL you need to do is give it your username and password, and it automatically configures the ports, servers, etc. Also, it downloads all the mail off the server for you; no need to manually move the PST file.

Good point. I was referring to the Outlook setup.

[artman]

Thanks everyone for your ideas.

I have fixed the first problem. I uninstalled the Outlook Connector and then I found the correct account settings to create a POP3 account directly in Outlook for Hotmail. Previously when I tried to do this I was using 2 wrong settings. I can now send and receive mail on the new machine through Outlook from Windows Live Hotmail Plus. One issue fixed and one to go with moving the all the folders from the old machine to the new machine. I don't think I will re-install the Connector on the new machine.

My daughter wants to use Outlook instead of the web based Hotmail because she uses a ton of email with her job, etc. and Outlook (software client) is much easier and faster to use.

The path on the old XP machine is C:\Documents and Settings\Tammy\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst.

The path on the new Win 7 machine is C:\Users\Tammy\AppData\Local\Microsoft\Outlook\Outlook.pst.

I have attached a screenshot of the Outlook folder from the old machine that is using the Microsoft Outlook Connector. I don't know why there are so many files - maybe it's because of the Connector. On my own Outlook 2007 machine using AT&T Yahoo mail there is only Outlook.pst and Archive.pst in the Outlook folder.

I have tried 3 different ways of moving the files.

1.)
I have copied all of the files in the screenshot from the Outlook folder on the XP machine to the Outlook folder on the Win 7 machine in the two paths above. When I do this all of the folders appear in the Win 7 machine but of the 24 folders only the Inbox and 2 of the user created folders have contents. The Contacts have contents. All the rest of the folders are empty.

2.)
Before beginning, I deleted the files from the first method in the Outlook folder. On the old XP machine I did a File > Import and Export > Export to a file > Personal Folder.pst and selected the top main heading that included all of the folders, selected include all subfolders then I browsed to my external USB hard drive and the export process began. I ran good until it starting exporting "sync issues" and it appears to have gone in to an endless loop. I waited 30 minutes and then stopped the export. Then on the new Win 7 machine I tried to Import the exported pst and it imported OK but not everything showed up in Outlook - probably because the endless loop of the sync issues occurred before all of the folders had exported.

3.)
On the old XP machine I have exported each of the 24 individual folders as pst's and all of the exports went OK. I am not trying to decide exactly how to proceed with moving them onto the new Win 7 machine into the Outlook folder. I am confused because I believe Outlook must have a file called Outlook.pst to allow it to open and run. There was not a Outlook.pst as one of the 24 individual folders that I exported from the old machine.

Attached thumbnail(s)

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This post has been edited by artman: 22 December 2011 - 02:57 PM

[LiveBrianD]

The benefit to NOT using pop3, rather hotmail's own protocol or IMAP, is that the mail syncs with the server. That way, you can use a program like outlook on other PCs and everything will sync, plus if your hard drive crashes you don't loose anything because you can just login online or download the client again to get your mail back.

[artman]

LiveBrianD, on 22 December 2011 - 02:58 PM, said:

The benefit to NOT using pop3, rather hotmail's own protocol or IMAP, is that the mail syncs with the server. That way, you can use a program like outlook on other PCs and everything will sync, plus if your hard drive crashes you don't loose anything because you can just login online or download the client again to get your mail back.

I thought for sure that Hotmail did not offer IMAP. My daughter wants to use IMAP but I read several placed on the web that IMAP is not available with Hotmail.

Am I understanding you correctly that IMAP can be used with Hotmail?

[LiveBrianD]

artman, on 22 December 2011 - 03:04 PM, said:

LiveBrianD, on 22 December 2011 - 02:58 PM, said:

The benefit to NOT using pop3, rather hotmail's own protocol or IMAP, is that the mail syncs with the server. That way, you can use a program like outlook on other PCs and everything will sync, plus if your hard drive crashes you don't loose anything because you can just login online or download the client again to get your mail back.

I thought for sure that Hotmail did not offer IMAP. My daughter wants to use IMAP but I read several placed on the web that IMAP is not available with Hotmail.

Am I understanding you correctly that IMAP can be used with Hotmail?

No, IMAP CANNOT be used with hotmail. What I mean is that, similarly to hotmail's protocol with Outlook or Windows Live Mail, gmail can use IMAP with desktop email clients too, allowing it to keep your documents sync'd with the server.

[artman]

Well this has got the best of me. Tomorrow I'm taking both machines into the computer shop as they told me they can fix this.

Thanks for all of your help.

[excelrecoverytool]

artman, on 22 December 2011 - 06:06 PM, said:

Well this has got the best of me. Tomorrow I'm taking both machines into the computer shop as they told me they can fix this.

Thanks for all of your help.

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