[Dellinsp531]

• OS Windows 7 Prof on new hardware
  
• Fresh install less than 2 month ago
  
• No new hardware installed or programs

The computer has been working fine for the last few weeks. Today, turn it on and the screen went black for about 20 secs according to the user. After that was able to login fine. Keyboard start to not work. Restarted computer. Got a screen saying "Please Wait". Wait for about 20 min.

They brought the computer in for service. I tried hard shutdown and restarted. Same "Please Wait"....tried a two more times and same problem.

Try safe mode and it works fine. Shut down PC from safe mode and restarted. Same screen about "Please Wait".

Back to safe mode, disable everything that is not MS stuff in msconfig. Restart and same screen about "Please Wait".


Boot into Linux of USB on the computer and found some articles on problem. I tried this:
http://support.micro....com/kb/983551/

It did not solve the problem. Ran antivirus/antispyware scan of USB just in case and no infections found.

Tried restore point from a week ago and two week ago and when the fresh install was done. Still same problem.

Anyone else got this before?

Any other ideas what MS is waiting for and how to clear it before I reinstall the OS to see if it fixed issue?

[LiveBrianD]

Once on this PC the throbber next to the 'Welcome' message froze (Windows 7 64-bit), and the culprit was the nvidia video driver - I had to reinstall that. Does the event viewer say anything?

[crazy4laptops]

Its either a screwy installation or you have a failing hard drive. It could be either or maybe even both...

Also, LiveBrian may be onto something with that video driver. Try updating/reinstalling it

[Dellinsp531]

The eventvwr does not seems to have any record of error or problems besides Google Earth crash. I also check the reliablity Monitor and the only error listed there is about Google Earth crashing about 3 weeks ago. No other errors after that.

Reinstalled video driver for AMD graphic card. Still same problem.

Scanned the hard drive and no error found. The install was working fine.

This post has been edited by Dellinsp531: 03 January 2012 - 07:28 AM

[Dellinsp531]

Ok. I reinstalled windows. The computer work without problems for a few days. Than once again a problem with keyboard and computer goes back to Please Wait when reboot.

Since it was mentioned that it might be the hard drive, I put a new hard drive. and reinstalled. Worked than same problem came back with keyboard not working. Reinstalled windows and hooked up a new keyboard. Works for 2 days than same problem comes back. What is Windows problem?

Does anyone have any other ideas?

[A41202813]

@Dellinsp531

Does It Freeze Permanently Or Reboots After A While ?

[Dellinsp531]

It freeze permanently. The only thing that is on screen is Please Wait. There is no load bar or nothing.

Here is the image that is on the screen. Got it from google but it is the same besides the type text on it:

This post has been edited by Dellinsp531: 18 January 2012 - 11:08 AM

[A41202813]

@Dellinsp531

I Only Have XP, See If These Two XP Informations Are Accessible With That OS:

1 - PROGRAMS - ACCESSORIES - SYSTEM TOOLS - SYSTEM INFORMATION - COMPONENTS - PROBLEM DEVICES.

2 - PROGRAMS - ADMINISTRATIVE TOOLS - COMPUTER MANAGEMENT - DEVICE MANAGER ( VIEW - SHOW HIDDEN DEVICES ).

Does Any Of That Information Refers To A Hardware / Driver Problem Of Some Sort ?

---

This post has been edited by A41202813: 18 January 2012 - 11:39 AM

[Dellinsp531]

I start the programe system information in safe mode and under problem devices nothing is listed. Also started programe device manager and did show hidden devices and nothing is listed as a problem.

Thanks for the suggestion.

[A41202813]

@Dellinsp531

If Possible, Do Not Use SAFE MODE To Collect That Information.

In SAFE MODE Many Services Are Not Loaded Into The System, And You Need The Complete Information Related To The MODE You Mostly Work With - The NORMAL MODE.

[Dellinsp531]

The computer can not turn on in Normal Mode since it gives the Please wait screen before even the login screen shows up to enter the username and password. The only way to get it to start is to go into Safe Mode.

[A41202813]

@Dellinsp531

Only SAFE MODE ?

What About Other Options Like, THE LAST KNOWN GOOD CONFIGURATION THAT WORKED ?

[coastie65]

You could g into Safe Mode and try a system restore to a point before this manifested itself and see if that helps.

This post has been edited by coastie65: 19 January 2012 - 01:32 PM

[Dellinsp531]

@A41202813
Try the THE LAST KNOWN GOOD CONFIGURATION THAT WORKED. Still same problem. Yes, it works fine in Safe Mode.

@coastie65
Try that still same problem.


Ok reinstalled and did upgrades. Worked for about an 1 hour before it broke down again. It seems it is failing sooner now than before. Before it failed after a few days, now it is just an hour. Well may be will have to run in Safe Mode always .

This post has been edited by Dellinsp531: 20 January 2012 - 07:18 AM

[A41202813]

@Dellinsp531

( I Am Mentioning Only Updates For The OS, For All The Other Updates It Is Up To You ).

If You Come To Install The OS Again, Delay The Installation Of 'OS Updates' For, At Least, 24 Hours, And See How It Responds In The Meanwhile.

I Have Had Some Bad OS Update(s) Before, So... Just Saying.

[Dellinsp531]

I will try reinstalling the OS only. The updates will do them after at least 2 days.

[smax013]

Is this a manufactured computer (i.e. Dell, HP, etc) or one you built?

It kind of sounds like it might be a problem with a physical component failing, such as maybe the video card...almost like running in a basic VGA mode of Safe Mode does not tax it enough, but booting into the full OS fully using the graphics card driver might be causing problems. Just a thought...

Since you have reinstalled Windows, it kind of seems that it has to be hardware related.

[Dellinsp531]

Problem has shown up again even without doing updates.

@smax013
But I boot into linux and tried many programs like GIMP and wine and a GPU and CPU benchmark test and the system works without any problems. I do not think it is a problem with the video card.

It is a HP Compaq DC5750.

Also I just got three more HP computers, (one is HP Pavilion HPE h8xt and two HP Compaq DC5750) and two dell OptiPlex GX740 that have the same problem. They came in last week for repair. All of them have the same issue with the keyboard not working before getting the Please wait screen on reboot.

Now I have 6 computer that have the same problem and no solution that works.

[compnovo]

Okay, this is going to sound silly but if you're having the same keyboard problem with six different computers --- have you tried using a different keyboard?

(I'm making the assumption that, since you're working in a repair shop, you have a test bed set up where you hook up the customer's PC to your monitor, keyboard and mouse)

This post has been edited by compnovo: 30 January 2012 - 07:21 AM

[Dellinsp531]

compnovo, on 30 January 2012 - 07:19 AM, said:

Okay, this is going to sound silly but if you're having the same keyboard problem with six different computers --- have you tried using a different keyboard?

(I'm making the assumption that, since you're working in a repair shop, you have a test bed set up where you hook up the customer's PC to your monitor, keyboard and mouse)

Already tried that see post:

Dellinsp531, on 17 January 2012 - 09:17 AM, said:

Ok. I reinstalled windows. The computer work without problems for a few days. Than once again a problem with keyboard and computer goes back to Please Wait when reboot.

Since it was mentioned that it might be the hard drive, I put a new hard drive. and reinstalled. Worked than same problem came back with keyboard not working. Reinstalled windows and hooked up a new keyboard. Works for 2 days than same problem comes back. What is Windows problem?

Does anyone have any other ideas?

I tried a USB keyboards, USB wireless keyboards, etc.... Same problem with different keyboards.

This post has been edited by Dellinsp531: 30 January 2012 - 10:12 AM