[DimplesAkaKaren]

Was hit with a virus yesterday morning. The blue flag, that shows updates, is white in color with a lil black clock under it. I can't stop it or delete it. My IE or Firefox won't load. The only things that will load on my laptop are IE 64-bit, CCleaner and SuperAntiSpyware....Nothing else. I've been to safe mode and I still can't open anything else there. I can't even run Malwarebytes. I went to the Windows Security Center and the lil black flag is there, as well. Won't let me do anything. Took my laptop to my brothers house yesterday and after 9 hours, he said this is the worse he's ever seen. He couldn't figure it out. I have no clue what to do, besides pulling out the back-up disc. Any suggestions would be appreciated.

This post has been edited by DimplesAkaKaren: 08 January 2012 - 09:42 PM

[Dellinsp531]

Use a Linux boot CD to scan for virus/malware. http://www.f-secure....ools/rescue-cd/

[LiveBrianD]

Try Malwarebytes and SuperAntiSpyware in safe mode w/ networking.

This post has been edited by LiveBrianD: 09 January 2012 - 04:25 PM

[coastie65]

LiveBrianD, on 09 January 2012 - 04:24 PM, said:

Try Malwarebytes and SuperAntiSpyware in safe mode w/ networking.

That doesn't work either. Will probably have to spoof it by renaming malwarebytes to rambo or something.

[DimplesAkaKaren]

LiveBrianD, on 09 January 2012 - 04:24 PM, said:

Try Malwarebytes and SuperAntiSpyware in safe mode w/ networking.

I can get SuperAntiSpyware to run, but no Malwarebytes. Can't even get Malwarebytes up in safe mode.

[DimplesAkaKaren]

Dellinsp531, on 09 January 2012 - 06:46 AM, said:

Use a Linux boot CD to scan for virus/malware. http://www.f-secure....ools/rescue-cd/

At this point, I'm ready to try anything..Thanks so much.

[DimplesAkaKaren]

coastie65, on 09 January 2012 - 06:18 PM, said:

LiveBrianD, on 09 January 2012 - 04:24 PM, said:

Try Malwarebytes and SuperAntiSpyware in safe mode w/ networking.

That doesn't work either. Will probably have to spoof it by renaming malwarebytes to rambo or something.

May have to try that tomorrow, on my bros thumb drive..Thanks for the info!

[coastie65]

Here is an update. It appears that she is finally back in business and the bug is gone. Restructured her security and had her do some other minor housekeeping type things and she should be fine. She found one scanner that would run and it found a Trojan downloader and quarantined that. If I remember, after that she was able to get SUPERantispyware to work, which found some stuff. I had her run a scan for root kits using another scanner by Kaspersky. Don't know if that found anything or not. Finally she was able to run Malwarebytes and did and found some more stuff to quarantine. All the strange stuff she was seeing in the task bar finally disappeared and IE and Firefox was working again as well. She had MSE and AVG in there and I told her to get rid of AVG, which she did. I also wiped out my lunch that was on the stove in the process.

[DimplesAkaKaren]

coastie65, on 10 January 2012 - 03:01 PM, said:

Here is an update. It appears that she is finally back in business and the bug is gone. Restructured her security and had her do some other minor housekeeping type things and she should be fine. She found one scanner that would run and it found a Trojan downloader and quarantined that. If I remember, after that she was able to get SUPERantispyware to work, which found some stuff. I had her run a scan for root kits using another scanner by Kaspersky. Don't know if that found anything or not. Finally she was able to run Malwarebytes and did and found some more stuff to quarantine. All the strange stuff she was seeing in the task bar finally disappeared and IE and Firefox was working again as well. She had MSE and AVG in there and I told her to get rid of AVG, which she did. I also wiped out my lunch that was on the stove in the process.

Thanks for updating Charlie! All seems to be going well, touch wood. Thanks again for all your help and Brian's as well! I owe ya lunch *smiles*

[coastie65]

DimplesAkaKaren, on 12 January 2012 - 10:24 AM, said:

coastie65, on 10 January 2012 - 03:01 PM, said:

Here is an update. It appears that she is finally back in business and the bug is gone. Restructured her security and had her do some other minor housekeeping type things and she should be fine. She found one scanner that would run and it found a Trojan downloader and quarantined that. If I remember, after that she was able to get SUPERantispyware to work, which found some stuff. I had her run a scan for root kits using another scanner by Kaspersky. Don't know if that found anything or not. Finally she was able to run Malwarebytes and did and found some more stuff to quarantine. All the strange stuff she was seeing in the task bar finally disappeared and IE and Firefox was working again as well. She had MSE and AVG in there and I told her to get rid of AVG, which she did. I also wiped out my lunch that was on the stove in the process.

Thanks for updating Charlie! All seems to be going well, touch wood. Thanks again for all your help and Brian's as well! I owe ya lunch *smiles*

Didn't know if you would come back and update the thing after you decided to go the PM route with it. We generally prefer to keep it on the open forums for the purpose of getting more members involved. I know it can get confusing with a lot of folks chiming in with suggestions, but for the most part it works well and I didn't mind. Anyway, it's all good, and it seems that you are back in business again. Now, about that lunch.............

[DimplesAkaKaren]

coastie65, on 12 January 2012 - 12:51 PM, said:

DimplesAkaKaren, on 12 January 2012 - 10:24 AM, said:

coastie65, on 10 January 2012 - 03:01 PM, said:

Here is an update. It appears that she is finally back in business and the bug is gone. Restructured her security and had her do some other minor housekeeping type things and she should be fine. She found one scanner that would run and it found a Trojan downloader and quarantined that. If I remember, after that she was able to get SUPERantispyware to work, which found some stuff. I had her run a scan for root kits using another scanner by Kaspersky. Don't know if that found anything or not. Finally she was able to run Malwarebytes and did and found some more stuff to quarantine. All the strange stuff she was seeing in the task bar finally disappeared and IE and Firefox was working again as well. She had MSE and AVG in there and I told her to get rid of AVG, which she did. I also wiped out my lunch that was on the stove in the process.

Thanks for updating Charlie! All seems to be going well, touch wood. Thanks again for all your help and Brian's as well! I owe ya lunch *smiles*

Didn't know if you would come back and update the thing after you decided to go the PM route with it. We generally prefer to keep it on the open forums for the purpose of getting more members involved. I know it can get confusing with a lot of folks chiming in with suggestions, but for the most part it works well and I didn't mind. Anyway, it's all good, and it seems that you are back in business again. Now, about that lunch.............

Glad ya posted, didn't even think about an update here....You're the best! I don't know why I didn't post here, from the start. Think I feel....Unexperienced in the PC World and I'm not sure how to "word" the problem for others? Ya seem to understand me well...lol...Ok,Ok, I'd rather bug ya Charlie!....IF there's a next time, I will deff post the problem here.
Laptop's running just fine....touch wood. Lunch sure does sound good, right about now *smiles*

[coastie65]

DimplesAkaKaren, on 13 January 2012 - 01:06 PM, said:

coastie65, on 12 January 2012 - 12:51 PM, said:

DimplesAkaKaren, on 12 January 2012 - 10:24 AM, said:

coastie65, on 10 January 2012 - 03:01 PM, said:

Here is an update. It appears that she is finally back in business and the bug is gone. Restructured her security and had her do some other minor housekeeping type things and she should be fine. She found one scanner that would run and it found a Trojan downloader and quarantined that. If I remember, after that she was able to get SUPERantispyware to work, which found some stuff. I had her run a scan for root kits using another scanner by Kaspersky. Don't know if that found anything or not. Finally she was able to run Malwarebytes and did and found some more stuff to quarantine. All the strange stuff she was seeing in the task bar finally disappeared and IE and Firefox was working again as well. She had MSE and AVG in there and I told her to get rid of AVG, which she did. I also wiped out my lunch that was on the stove in the process.

Thanks for updating Charlie! All seems to be going well, touch wood. Thanks again for all your help and Brian's as well! I owe ya lunch *smiles*

Didn't know if you would come back and update the thing after you decided to go the PM route with it. We generally prefer to keep it on the open forums for the purpose of getting more members involved. I know it can get confusing with a lot of folks chiming in with suggestions, but for the most part it works well and I didn't mind. Anyway, it's all good, and it seems that you are back in business again. Now, about that lunch.............

Glad ya posted, didn't even think about an update here....You're the best! I don't know why I didn't post here, from the start. Think I feel....Unexperienced in the PC World and I'm not sure how to "word" the problem for others? Ya seem to understand me well...lol...Ok,Ok, I'd rather bug ya Charlie!....IF there's a next time, I will deff post the problem here.
Laptop's running just fine....touch wood. Lunch sure does sound good, right about now *smiles*

About the only thing that bugs me around here are Spammers & Trolls. I have little to no patience for either these days.

[LiveBrianD]

coastie65, on 13 January 2012 - 06:17 PM, said:

About the only thing that bugs me around here are Spammers & Trolls. I have little to no patience for either these days.

lol... you tend to see a lot of trolls on engadget.com, but not too many here. Under SOPA, a single spam post is theoretically all that's needed to shut down this site, if it links to a site selling fake goods and such. (and the piracy continues...)

[DimplesAkaKaren]

coastie65, on 13 January 2012 - 06:17 PM, said:

DimplesAkaKaren, on 13 January 2012 - 01:06 PM, said:

coastie65, on 12 January 2012 - 12:51 PM, said:

DimplesAkaKaren, on 12 January 2012 - 10:24 AM, said:

coastie65, on 10 January 2012 - 03:01 PM, said:

Here is an update. It appears that she is finally back in business and the bug is gone. Restructured her security and had her do some other minor housekeeping type things and she should be fine. She found one scanner that would run and it found a Trojan downloader and quarantined that. If I remember, after that she was able to get SUPERantispyware to work, which found some stuff. I had her run a scan for root kits using another scanner by Kaspersky. Don't know if that found anything or not. Finally she was able to run Malwarebytes and did and found some more stuff to quarantine. All the strange stuff she was seeing in the task bar finally disappeared and IE and Firefox was working again as well. She had MSE and AVG in there and I told her to get rid of AVG, which she did. I also wiped out my lunch that was on the stove in the process.

Thanks for updating Charlie! All seems to be going well, touch wood. Thanks again for all your help and Brian's as well! I owe ya lunch *smiles*

Didn't know if you would come back and update the thing after you decided to go the PM route with it. We generally prefer to keep it on the open forums for the purpose of getting more members involved. I know it can get confusing with a lot of folks chiming in with suggestions, but for the most part it works well and I didn't mind. Anyway, it's all good, and it seems that you are back in business again. Now, about that lunch.............

Glad ya posted, didn't even think about an update here....You're the best! I don't know why I didn't post here, from the start. Think I feel....Unexperienced in the PC World and I'm not sure how to "word" the problem for others? Ya seem to understand me well...lol...Ok,Ok, I'd rather bug ya Charlie!....IF there's a next time, I will deff post the problem here.
Laptop's running just fine....touch wood. Lunch sure does sound good, right about now *smiles*

About the only thing that bugs me around here are Spammers & Trolls. I have little to no patience for either these days.

I totally understand....Don't blame ya there.