[RobertSmithrlp7]

I wonder if Samsung spun off the LCD stuff at the right time to avoid this law suit? I just read that a bunch of people can be getting up to $300 a pop for their dead or broken Samsung TVs. I have been keeping clear of old sammy for a while and now I am happy I did.

http://www.engadget....-over-kaput-tvs

[waldojim]

Quote

Approximately 1 percent of Samsung televisions sold in the U.S. from 2006 to 2008 have experienced some performance issues caused by a component called a capacitor. Since originally confirming this issue in early 2010, Samsung has voluntarily provided free repairs for U.S. customers with affected televisions. Recently, a nationwide class settlement covering all affected televisions in the U.S. was reached in Russell, et al. v. Samsung Electronics America, Inc., a lawsuit filed in the District Court of Oklahoma County in the U.S.

If you have a set, they were already offering to fix them. Sounds like they care more than people realize.

Also, it is a single capacitor. The bright side here, is that those are EASY to replace on your own. Find someone with e dead Samsung LCD, replace the defective cap with a Rubycon, and enjoy it for life!

[MattRosenberg]

waldojim, on 23 February 2012 - 07:22 PM, said:

Quote

Approximately 1 percent of Samsung televisions sold in the U.S. from 2006 to 2008 have experienced some performance issues caused by a component called a capacitor. Since originally confirming this issue in early 2010, Samsung has voluntarily provided free repairs for U.S. customers with affected televisions. Recently, a nationwide class settlement covering all affected televisions in the U.S. was reached in Russell, et al. v. Samsung Electronics America, Inc., a lawsuit filed in the District Court of Oklahoma County in the U.S.

If you have a set, they were already offering to fix them. Sounds like they care more than people realize.

Also, it is a single capacitor. The bright side here, is that those are EASY to replace on your own. Find someone with e dead Samsung LCD, replace the defective cap with a Rubycon, and enjoy it for life!

LOL! that sounded funny. Yeah I'm sure "insert" are easy to replace on your own. Find someone with a " insert", replace the " insert" with a "insert" and enjoy it for life. After reading that article I'd never buy a Samsung again. The reason why it "looks" like they actually care is to prevent any more new buyers from deciding against purchasing a Samsung for the first time. With Sammy out of the TV picture, it looks like LG is the only korean brand thats flexin their muscles.

[JimmyFukyushu]

Actually not funny at all. I bought a Samsung Plasma in 2007 that broke down in one year. One day I was watching and boom the TV turned off and you could hear smell a burnt scent. They couldnt figure it out and didnt replace it since it was past the warranty. LAME. This type of news right before release of your 2012 models and OLED TV? Samsung you are one big disappointment. Just like Matt said, LG is the best Korean TV maker now.

[waldojim]

MattRosenberg, on 23 February 2012 - 10:19 PM, said:

waldojim, on 23 February 2012 - 07:22 PM, said:

Quote

Approximately 1 percent of Samsung televisions sold in the U.S. from 2006 to 2008 have experienced some performance issues caused by a component called a capacitor. Since originally confirming this issue in early 2010, Samsung has voluntarily provided free repairs for U.S. customers with affected televisions. Recently, a nationwide class settlement covering all affected televisions in the U.S. was reached in Russell, et al. v. Samsung Electronics America, Inc., a lawsuit filed in the District Court of Oklahoma County in the U.S.

If you have a set, they were already offering to fix them. Sounds like they care more than people realize.

Also, it is a single capacitor. The bright side here, is that those are EASY to replace on your own. Find someone with e dead Samsung LCD, replace the defective cap with a Rubycon, and enjoy it for life!

LOL! that sounded funny. Yeah I'm sure "insert" are easy to replace on your own. Find someone with a " insert", replace the " insert" with a "insert" and enjoy it for life. After reading that article I'd never buy a Samsung again. The reason why it "looks" like they actually care is to prevent any more new buyers from deciding against purchasing a Samsung for the first time. With Sammy out of the TV picture, it looks like LG is the only korean brand thats flexin their muscles.

It is interesting to see how one sided people get. There is no reason to be defensive.

I want to point out a few very simple facts. One - the number of TV's affected is ONE percent. That is an incredibly low failure rate. Secondly, just because LG hasn't admitted to a problem doesn't mean it doesn't have them. Also, for the sake of mentioning it, and I know they aren't quite the same, yet I can't help but be reminded of when I bought my appliances. There is a local place I bought them from, not a big chain. When asked why the carry Samsung and NOT LG, the answer was humorous. Samsung parts are easy to get a hold of. Samsung makes the effort to back up their products. LG parts are considerably harder, forcing delays up to several months.

Now, for the sake of going there, I own 3 Mitsubishi TV's. TWO of those were free. They had a common failure point. There is a bank of capacitors that fail prematurely on the "DM" board. Those capacitors were supposed to have been decent caps - rated for 105C, yet they failed anyway. Replacement boards cost $600 each. Replacement capacitors, $1.50, and about 2 hours. Forgive me if I call a single capacitor a quick and easy replacement. Worthy of people dumping their TV's so that people like me can enjoy a fancy dancy high end TV for $1.50. I rather enjoy having 65" HDTV's given to me for free.

This post has been edited by coastie65: 26 February 2012 - 08:28 AM

[RobertSmithrlp7]

waldojim, on 23 February 2012 - 11:40 PM, said:

It is interesting to see how one sided people get. There is no reason to be defensive.

I want to point out a few very simple facts. One - the number of TV's affected is ONE percent. That is an incredibly low failure rate. Secondly, just because LG hasn't admitted to a problem doesn't mean it doesn't have them. Also, for the sake of mentioning it, and I know they aren't quite the same, yet I can't help but be reminded of when I bought my appliances. There is a local place I bought them from, not a big chain. When asked why the carry Samsung and NOT LG, the answer was humorous. Samsung parts are easy to get a hold of. Samsung makes the effort to back up their products. LG parts are considerably harder, forcing delays up to several months.

Now, for the sake of going there, I own 3 Mitsubishi TV's. TWO of those were free. They had a common failure point. There is a bank of capacitors that fail prematurely on the "DM" board. Those capacitors were supposed to have been decent caps - rated for 105C, yet they failed anyway. Replacement boards cost $600 each. Replacement capacitors, $1.50, and about 2 hours. Forgive me if I call a single capacitor a quick and easy replacement. Worthy of people dumping their TV's so that people like me can enjoy a fancy dancy high end TV for $1.50. I rather enjoy having 65" HDTV's given to me for free.

Many people are not technically adept and the idea of spending days trying to fix something is a waste of time that is why your have those TVs that is before all the research involved to to do so. I think most people are just mad at the string of Samsung TV failures lately. They used to be a quality TV maker and that is slipping fast. I also very highly doubt its %1 of TVs they list 30+ models over 5 years.

Considering if it is only 1% that is still several hundred thousand TVs people have to essentially throw away. It is mostly likely way higher than 1% or the class action would not have had such a big penalty. Samsung had plasma problems last year LED/LCD problems this year flicker issues and now this I think most people are either disappointed or worried that a brand that is supposed to be high quality is no longer so.

[waldojim]

RobertSmithrlp7, on 26 February 2012 - 05:07 PM, said:

Many people are not technically adept and the idea of spending days trying to fix something is a waste of time that is why your have those TVs that is before all the research involved to to do so. I think most people are just mad at the string of Samsung TV failures lately. They used to be a quality TV maker and that is slipping fast. I also very highly doubt its %1 of TVs they list 30+ models over 5 years.

Considering if it is only 1% that is still several hundred thousand TVs people have to essentially throw away. It is mostly likely way higher than 1% or the class action would not have had such a big penalty. Samsung had plasma problems last year LED/LCD problems this year flicker issues and now this I think most people are either disappointed or worried that a brand that is supposed to be high quality is no longer so.

DAYS!? HA! Try an hour - two if you are slow. As for your 'string of TV failures', again, you have managed to admirably over-exaggerate the problem. A 1% failure rate does not rationalize the over exaggeration you imply. Now, they have listed a 1% failure rate, if you have other numbers, please feel free to post them. As of right now, we have a known number from the source.

As for the several hundred thousand TV's thrown away - this is a throw away society. The repairs are simple. Even when the entire power supply is replaced, you are looking at an extremely easy fix. Society has led us to believe that the costs aren't worth it. Especially when you can buy a new TV for next to nothing. Go and check out the failure rates for Vizio, Westinghouse, Magnavox, or any other TV for that matter. A 1% failure rate is quite low. When I worked at wally world (cell phone sales - several years past), I was in a position to see the returned products. Vizio was the single TOP returned product. Yet people praise them every chance they get. WHY? Because they were cheap. They EXPECTED the Vizio POS to crap out.

Maybe we are dealing with a problem more with perception than reality.

Either way, I will continue to enjoy free - or close to free - Samsung panels as long as people are willing to discard them.

[coastie65]

I have one 26" Samsung LCD that my Mom watches and it is doing fine ( about 2 years old ). My Nephew has a 42" in his bedroom that as far as know is doing quite well. I Have a 42" Toshiba Regza that developed a slight anomalie in the screen ( a slightly elongated darker area resembling a funnel cloud; it isn't really al that noticiable, and most don't until I point it out ). I bought a 42" LG and moved the Toshiba back to my room.

[waldojim]

coastie65, on 27 February 2012 - 01:26 PM, said:

I have one 26" Samsung LCD that my Mom watches and it is doing fine ( about 2 years old ). My Nephew has a 42" in his bedroom that as far as know is doing quite well. I Have a 42" Toshiba Regza that developed a slight anomalie in the screen ( a slightly elongated darker area resembling a funnel cloud; it isn't really al that noticiable, and most don't until I point it out ). I bought a 42" LG and moved the Toshiba back to my room.

That pretty well nails the point. It doesn't matter who makes the TV, there are going to be a few that fail. A 2~3% margin for failure is actually quite decent.

In the end, if people want to throw away a decent TV, especially one with a CAP problem - I am more than willing to take it!

[RobertSmithrlp7]

waldojim, on 26 February 2012 - 05:31 PM, said:

As for the several hundred thousand TV's thrown away - this is a throw away society. The repairs are simple. Even when the entire power supply is replaced, you are looking at an extremely easy fix. Society has led us to believe that the costs aren't worth it. Especially when you can buy a new TV for next to nothing. Go and check out the failure rates for Vizio, Westinghouse, Magnavox, or any other TV for that matter. A 1% failure rate is quite low. When I worked at wally world (cell phone sales - several years past), I was in a position to see the returned products. Vizio was the single TOP returned product. Yet people praise them every chance they get. WHY? Because they were cheap. They EXPECTED the Vizio POS to crap out.

Maybe we are dealing with a problem more with perception than reality.

Either way, I will continue to enjoy free - or close to free - Samsung panels as long as people are willing to discard them.

Why are you defending defects, look I get it your a repair whiz most people are not and would not know how to operate a soldering iron replace a cap much less even open the TV with out breaking parts of it. Good for you you can get free stuff from other peoples misfortune with Samsung.
120 million sets sold more or less(2005-2008)models 1% is not a small number and that is only one defect there are hosts of other problems too. People expect cheap stuff to break yes but not a brand that used to be quality like Samsung that no longer is. As for the string of failures it is well know first they had plasma problems then the flickering on the LEDs then the capacitors, then the edge LED green color burn..... That is a string of failures. And the fact that you trust the non statistically backed corporate PR is also sad. I posted this to try to help people who read here and had a problem with their Samsung. Spouting off anecdotal evidence and not really helping does help the community or people who have problems. Your I will fix it for 2 dollars and enjoy your broken set does not help if any thing it just reinforces the stereo type of repair people taking advantage of others.

People if you read this and have a Samsung go to the site check it out hopefully you can get a re fund or free repair of your TV.

[VladimirGoshenko]

RobertSmithrlp made a very good point here. Waldojim has also said some interesting things however this is a forum viewed by many people and this type of news is beneficial for the majority while waldo's information can be beneficial only for the minority.

Samsung hasn't been up to par with their TVs and it is definitely showing up now that warranty dates are expiring for purchases from a couples years ago. Although I'm only speaking my opinion, I definitely believe this isn't a stunt to show consumers that "Samsung Cares". This type of judgement against the company with the highest TV market share in 2011 (overall) is to give consumers/manufacturers a wake up call. Whether these types of defects are preventable or intentionally overlooked cases to cut cost do not matter, the beneficiaries are the consumers and other companies who may learn from Samsung.

One thing is for certain, I'm never going to purchase a Samsung TV set.

[waldojim]

Defending defects? Because Samsung isn't the only one. I am commenting that 1% of 1,000,000 products is still a VERY low number. If you can find ANY company with a <1% failure rate (even as a single component), I would be flat out amazed.

The idea that everyone is getting bent out of shape over such a relatively SMALL failure downright surprises me. Of course, considering the number of LG TROLLS as of late, it shouldn't.

You guys go ahead, complain about the amazingly LOW failure rate. Remember that next time you buy a car. Consider the abnormally HIGH percentage of TOYOTAs that were recalled for the same 'acceleration' problem. Remember the abnormally high number of Hondas that were recalled because they could KILL PEOPLE with their airbags.

We aren't talking about 1% there. With either of those recalls.

Look. If there was a truly high percentage of failures, I would be with you guys up in arms. But there isn't. People need to seriously understand that. There is no more chance of a bum Sammy than a bad LG, Panasonic, or Toshiba.

EDIT: For the comment about Samsung not making cheap products. YES THEY DO. The entire 300 and 400 series of products are MASS MARKET consumerist junk. They are priced accordingly as well. Many 500 series fall into that category as well. Until you get to the 700 and 800 series, you don't really get into the high quality TV's that Samsung is known for.

This post has been edited by waldojim: 27 February 2012 - 10:40 PM

[RobertSmithrlp7]

waldojim, on 27 February 2012 - 10:38 PM, said:

Look. If there was a truly high percentage of failures, I would be with you guys up in arms. But there isn't. People need to seriously understand that. There is no more chance of a bum Sammy than a bad LG, Panasonic, or Toshiba.

EDIT: For the comment about Samsung not making cheap products. YES THEY DO. The entire 300 and 400 series of products are MASS MARKET consumerist junk. They are priced accordingly as well. Many 500 series fall into that category as well. Until you get to the 700 and 800 series, you don't really get into the high quality TV's that Samsung is known for.

All companies have defects, and you keep going on about this 1% rate of one single type of failure. There are many types of failures and Samsung has experienced a lot in their TVs lately. Most people think a Samsung as a premiere brand. " high quality TV's that Samsung is known for."

I don't really care about your brand preference (seems like your a Samsung rep) they have had a bunch of problems recently. %1 is a lot over 120,000,000 TVs the 3 1/2 years they manufactured then and tried to cover it up. Its probably much higher than 1% we will never know because that is just corporate BS to make it look like their failure rate is exceptionally minimal.

All electronics have failure rates that does not mean the consumers should pay the price. Be it cars or TVs.

[waldojim]

RobertSmithrlp7, on 28 February 2012 - 05:14 PM, said:

All companies have defects, and you keep going on about this 1% rate of one single type of failure. There are many types of failures and Samsung has experienced a lot in their TVs lately. Most people think a Samsung as a premiere brand. " high quality TV's that Samsung is known for."

I don't really care about your brand preference (seems like your a Samsung rep) they have had a bunch of problems recently. %1 is a lot over 120,000,000 TVs the 3 1/2 years they manufactured then and tried to cover it up. Its probably much higher than 1% we will never know because that is just corporate BS to make it look like their failure rate is exceptionally minimal.

All electronics have failure rates that does not mean the consumers should pay the price. Be it cars or TVs.

Now that is too darned funny. The closest thing I own to a Samsung TV is a cheap monitor. Interestingly, 3 years old now and still looking great. As I mentioned above, the failure rates seem to be very similar with comparable brands. The nice part about this common capacitor failure is that they are fixing ALL sets affected by it. Something you aren't going to get from Mitsubishi, or LG, or Sony. WHY? Because they haven't bothered admitting to it. Even though I personally have seen MANY local cases of failed caps from Mitsubishi. You don't see be spamming the internet about it. WHY? Because I know what the caps were rated for. I know that this wasn't a Mitsubishi fault. This was the fault of crap parts. The caps were rated for 105C. They are appropriate for the job. Instead, I bought several Japanese caps and replaced them. Caps that I can trust to handle the constant stress.

Remember this - Samsung didn't make the capacitors. They just buy them. Also remember this conversation the day an LG fails for the same reason.

[RobertSmithrlp7]

waldojim, on 28 February 2012 - 10:27 PM, said:

RobertSmithrlp7, on 28 February 2012 - 05:14 PM, said:

All companies have defects, and you keep going on about this 1% rate of one single type of failure. There are many types of failures and Samsung has experienced a lot in their TVs lately. Most people think a Samsung as a premiere brand. " high quality TV's that Samsung is known for."

I don't really care about your brand preference (seems like your a Samsung rep) they have had a bunch of problems recently. %1 is a lot over 120,000,000 TVs the 3 1/2 years they manufactured then and tried to cover it up. Its probably much higher than 1% we will never know because that is just corporate BS to make it look like their failure rate is exceptionally minimal.

All electronics have failure rates that does not mean the consumers should pay the price. Be it cars or TVs.

Now that is too darned funny. The closest thing I own to a Samsung TV is a cheap monitor. Interestingly, 3 years old now and still looking great. As I mentioned above, the failure rates seem to be very similar with comparable brands. The nice part about this common capacitor failure is that they are fixing ALL sets affected by it. Something you aren't going to get from Mitsubishi, or LG, or Sony. WHY? Because they haven't bothered admitting to it. Even though I personally have seen MANY local cases of failed caps from Mitsubishi. You don't see be spamming the internet about it. WHY? Because I know what the caps were rated for. I know that this wasn't a Mitsubishi fault. This was the fault of crap parts. The caps were rated for 105C. They are appropriate for the job. Instead, I bought several Japanese caps and replaced them. Caps that I can trust to handle the constant stress.

Remember this - Samsung didn't make the capacitors. They just buy them. Also remember this conversation the day an LG fails for the same reason.

I will, Samsung knew about the failures and still sold the TVs (that is what gets me the most just like the Sony credit card thing). Also this anecdotal evidence stuff is just silly I know one guy and his TV is fine my monitor is fine. I wanted people who read this forum who had a TV to get a rebate or a repair... you turned it into a brand pissing match. I could hardly count replying to you here spamming the internet.

Also I said before I don't care about your brand preference and I have no way of knowing you don't work for Samsung and are trying to do PR to make it seem like its not that big of a deal (I don't think you do). I do think consumers deserve a fair shake and Samsung f'd up and should pay. If it happens in another brand they should also.

[waldojim]

RobertSmithrlp7, on 29 February 2012 - 10:10 PM, said:

I will, Samsung knew about the failures and still sold the TVs (that is what gets me the most just like the Sony credit card thing). Also this anecdotal evidence stuff is just silly I know one guy and his TV is fine my monitor is fine. I wanted people who read this forum who had a TV to get a rebate or a repair... you turned it into a brand pissing match. I could hardly count replying to you here spamming the internet.

Also I said before I don't care about your brand preference and I have no way of knowing you don't work for Samsung and are trying to do PR to make it seem like its not that big of a deal (I don't think you do). I do think consumers deserve a fair shake and Samsung f'd up and should pay. If it happens in another brand they should also.

Your original post read like you thought every Sammy was faulty. Or that it was such a high failure rate that it wouldn't be worth buying. That is wrong. I didn't mean my snide comment about my Sammy to be evidence. In fact, I was trying to point out that I have no real bias towards them - as I haven't even bothered BUYING a Samsung TV. I was trying to point out that I was actually an avid Mitsubishi owner. Again, with a very, very common failure point. Something common enough that Mits should have stepped up to resolve, and they didn't. Yet once I tore down the TV to those components I sort of understood. The parts weren't cheap quality parts. They were better parts than I ever expected to see. I actually had to get caps that were rated beyond the required 16V @ 105C! What more can you really ask for?

I am also not suggesting that you personally are a troll. Please go read the other topics in this section of the forums. You will find MANY threads that are "OMG Samsung sucks because of xxxxxxxxxx (fill in the blank) get an LG!" This has become quite the norm lately. It gets old quickly. Usually, the trolling is limited to "but the Samsungs has the flickers", which got old quickly. No, I didn't like the Samsung active 3d, but that was only because I have something that works even better.

As it stands Samsung is the only company so far to admit to such a widespread problem, AND they are willing to fix it. This is more than can be said for many other brands. Certainly more than Mitsubishi ever did.

[RobertSmithrlp7]

waldojim, on 01 March 2012 - 01:13 AM, said:

RobertSmithrlp7, on 29 February 2012 - 10:10 PM, said:

I will, Samsung knew about the failures and still sold the TVs (that is what gets me the most just like the Sony credit card thing). Also this anecdotal evidence stuff is just silly I know one guy and his TV is fine my monitor is fine. I wanted people who read this forum who had a TV to get a rebate or a repair... you turned it into a brand pissing match. I could hardly count replying to you here spamming the internet.

Also I said before I don't care about your brand preference and I have no way of knowing you don't work for Samsung and are trying to do PR to make it seem like its not that big of a deal (I don't think you do). I do think consumers deserve a fair shake and Samsung f'd up and should pay. If it happens in another brand they should also.

Your original post read like you thought every Sammy was faulty. Or that it was such a high failure rate that it wouldn't be worth buying. That is wrong. I didn't mean my snide comment about my Sammy to be evidence. In fact, I was trying to point out that I have no real bias towards them - as I haven't even bothered BUYING a Samsung TV. I was trying to point out that I was actually an avid Mitsubishi owner. Again, with a very, very common failure point. Something common enough that Mits should have stepped up to resolve, and they didn't. Yet once I tore down the TV to those components I sort of understood. The parts weren't cheap quality parts. They were better parts than I ever expected to see. I actually had to get caps that were rated beyond the required 16V @ 105C! What more can you really ask for?

I am also not suggesting that you personally are a troll. Please go read the other topics in this section of the forums. You will find MANY threads that are "OMG Samsung sucks because of xxxxxxxxxx (fill in the blank) get an LG!" This has become quite the norm lately. It gets old quickly. Usually, the trolling is limited to "but the Samsungs has the flickers", which got old quickly. No, I didn't like the Samsung active 3d, but that was only because I have something that works even better.

As it stands Samsung is the only company so far to admit to such a widespread problem, AND they are willing to fix it. This is more than can be said for many other brands. Certainly more than Mitsubishi ever did.

That is much more civil and appreciated. I have seen some of those posts as well but this is internet and there is very little we can do other than rise above it. Hopefully PC world won't be the next 4chan. I hope people do get their TVs fixed or replaced. I have not really heard any horror stories from mitsu other than that yellow shift problem on the DLPs. LG has been pretty reliable for the new models, time will tell though I guess. Oled will probably really decide the next 15+ years for TV, but people will probably be trolling about brands then also.

Thanks for the response.

[waldojim]

RobertSmithrlp7, on 04 March 2012 - 08:35 PM, said:

That is much more civil and appreciated. I have seen some of those posts as well but this is internet and there is very little we can do other than rise above it. Hopefully PC world won't be the next 4chan. I hope people do get their TVs fixed or replaced. I have not really heard any horror stories from mitsu other than that yellow shift problem on the DLPs. LG has been pretty reliable for the new models, time will tell though I guess. Oled will probably really decide the next 15+ years for TV, but people will probably be trolling about brands then also.

Thanks for the response.

Well, as I mentioned, capacitor failures are common no matter the brand. Mitsubishi specifically had a string of failures on their digital module boards from all the HD CRT rear projection TV's. Great sets, with amazing pictures. The teardown to the board takes a mere 15 minutes or so (for someone not used to them), and the DM board houses either 6 or 8 caps depending on model (I had one of each) all in a row - and every one are known to fail after about 2 to 3 years. This is because the stupid DM board is housed inside of a metal enclosure further enclodes by a semi-sealed off circuit bay. Darned things hold heat like it is their business. As I said though, when opened up - all top shelf parts. Just couldn't deal with extended stress. I picked up two of those sets for myself - and watching the Craigslist giveaways, I see at least one free every week.

To be honest, from everything I have seen - most name brands are quite reliable. I would not hesitate to buy a Samsung, LG, Panasonic, Mits, Toshiba, or Hitachi if the price was right and they had what I wanted in a set.

Yes we will have trolls though, and for the most part I try to stay brand neutral. I just don't like extreme information getting spread from here either. PCW does allow the threads to be indexed by Google - and you would be surprised to see what turns up! The last thing we need is people thinking that ONLY LG's don't suffer from the "flickers" when we strive to ensure people get feedback as honest as we can provide.