Usb 3.0 Ports Stopped Working

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Usb 3.0 Ports Stopped Working

#1 dodofosho

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Posted 25 February 2012 - 08:47 PM

Hi everyone. I recently built my computer and everything went great. Then outta no where i started up my computer and found that all 4 of my usb 3.0 ports have stopped working, all other usb ports still work. I have a EVGA Z68 FTW motherboard. Any help would be great.

#2 LiveBrianD

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Posted 25 February 2012 - 08:50 PM

Try uninstalling the usb 3 controller in device manager, removing the driver with it. Then restart, install the driver again (from the CD or evga's website), and reboot. Now do they work?

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#3 dodofosho

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Posted 25 February 2012 - 08:53 PM

Ive uninstalled everything under the device manger then universal serial bus controllers then restarted and everything gets reinstalled automatically when the computer starts but the 3.0 ports still dont work

#4 dodofosho

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Posted 25 February 2012 - 09:05 PM

Well downloaded the usb 3.0 driver off the website and tried to install but the program says that it cant find the supported hardware. Did the mb get messed up already?

#5 LiveBrianD

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Posted 25 February 2012 - 09:09 PM

Is USB 3 enabled in the bios?

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#6 dodofosho

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Posted 26 February 2012 - 05:09 AM

i would assume that its enabled because they worked fine since i first turned on the computer but how do i check to see?

#7 dodofosho

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Posted 26 February 2012 - 05:56 AM

well looked it up online and got into the bios and it showed 9 usb ports that were all enabled, but i just checked my computer and it has 12, 4 of them being the usb 3.0 ports which none of them work

#8 LiveBrianD

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Posted 26 February 2012 - 11:35 AM

Does the bios say anything about a USB 3 controller? It's possible that the controller is simply defective and you need to RMA the board. (either things last for many years or they fail within a month or two it seems)

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#9 axe40

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Posted 28 February 2012 - 08:15 PM

I thought Human interface devices such as keyboards and mice require low bandwidth and can operate with USB 1.0, while subsequent protocols are used for data transfer between computers and peripheral devices such as external hard drives, printers, scanners, fax machines and backup units.Any idea?

#10 LiveBrianD

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Posted 28 February 2012 - 08:46 PM

That's correct. However, USB 3 ports do not work AT ALL unless you install the proper driver for them.

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#11 Dellinsp531

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Posted 29 February 2012 - 07:20 AM

Try using Linux since Linux supports Usb 3.0. Windows does not support Usb 3.0. You need special drivers to get Windows to detect Usb 3.0.

Does it work with Linux?

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#12 Kathi201

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Posted 04 April 2012 - 10:26 PM

Yes i think you should try to work with linux....

#13 waldojim

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Posted 05 April 2012 - 12:11 AM

Dellinsp531, on 29 February 2012 - 07:20 AM, said:

Try using Linux since Linux supports Usb 3.0. Windows does not support Usb 3.0. You need special drivers to get Windows to detect Usb 3.0.

Does it work with Linux?

No Windows doesn't need "special" drivers, it needs the freaking basic drivers that come with the motherboard. Unless, of course, you are going to try and tell me that my USB 3.0 isn't working because YOU know better.

Once more, if you don't understand the topic, please refrain from handing out bad advice.

This post has been edited by coastie65: 05 April 2012 - 04:47 AM
Reason for edit: Removed an unecessary comment that could be considered inflammatory

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#14 waldojim

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Posted 05 April 2012 - 12:53 AM

Just thought I would point out that I double-checked - with Windows 7 and 8. No "special" anything, yet both my USB 3.0 ports are working perfectly...

The obvious suggestions have been mentioned. Check the BIOS to ensure they are still enabled as "super speed" mode. I know my Lenovo UEFI has options for various compatibility modes. Then reinstall the drivers. If neither one work, contact EVGA. Their support staff is amazing, and should be able to find a solution for you.

This post has been edited by waldojim: 05 April 2012 - 12:54 AM

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#15 Dellinsp531

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Posted 05 April 2012 - 04:26 AM

waldojim, on 05 April 2012 - 12:11 AM, said:

I suppose that means I should get rid of my laptop then - as it is quite contrary to your retarded statement.

No Windows doesn't need "special" drivers, it needs the freaking basic drivers that come with the motherboard. Unless, of course, you are going to try and tell me that my USB 3.0 isn't working because YOU know better.

Once more, if you don't understand the topic, please refrain from handing out bad advice.

Read this article from a trusted source:
http://www.pcworld.c..._windows_8.html

Quote

The current Windows 7 OS does not include native support for USB 3.0, but device makers offer drivers to ensure products are compatible with the OS.

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#16 coastie65

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Posted 05 April 2012 - 05:00 AM

Dellinsp531, on 05 April 2012 - 04:26 AM, said:

waldojim, on 05 April 2012 - 12:11 AM, said:

Read this article from a trusted source:
http://www.pcworld.c..._windows_8.html

Quote

The current Windows 7 OS does not include native support for USB 3.0, but device makers offer drivers to ensure products are compatible with the OS.

Hi. The article are citing is not really relevant to this situation. Yes, Windows 7 does not support. USB 3 "Natively" ( meaning no generic drivers ). Those are included with the motherboard and if you reinstall Windows, you would not have the use of USB 3 , until you installed the Motherboard drivers. It would appear that there is an issue of some sort with the motherboard. All the obvious solutions have been offered to no avail.

Coolermaster HAF 912 Case....ASUS P8Z68-VPro MOBO.....Intel Core i7 2600k Sandy Bridge ( 4.4 Ghz ).... Gelid Tranquillo cooler.... Samsung 830 256 GB SSD.... Primary HDD- WD 1TB Caviar Black SATA III /6.0 .... SECONDARY HDD - WD 1TB Caviar Black SATA II / 3.0....8Gb GSkill Ripjaws Series X 1600 Mhz Memory....Corsair AX850w PSU....EVGA GTX 680 Super Clocked Signature 2 Gb GDDR5 Video Card....Samsung CD/DVD RW, DL, DVD-Ram, w/ Lightscribe Optical Drive....Samsung SyncMaster 2243BWX 22" Monitor..... Windows 7 Home Premium 64 Bit OS

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#17 waldojim

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Posted 05 April 2012 - 10:58 AM

Dellinsp531, on 05 April 2012 - 04:26 AM, said:

waldojim, on 05 April 2012 - 12:11 AM, said:

Read this article from a trusted source:
http://www.pcworld.c..._windows_8.html

Quote

The current Windows 7 OS does not include native support for USB 3.0, but device makers offer drivers to ensure products are compatible with the OS.

Guess what? That holds true for my sound card, SATA RAID controller, video card, webcam, SD card reader and my mouse.

SPECIAL drivers? Nope. The drivers that come direct from my manufacturer. Which btw - the OP already mentioned downloading. Nothing SPECIAL needed.

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#18 waldojim

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Posted 05 April 2012 - 11:00 AM

coastie65, on 05 April 2012 - 05:00 AM, said:

Dellinsp531, on 05 April 2012 - 04:26 AM, said:

waldojim, on 05 April 2012 - 12:11 AM, said:

Read this article from a trusted source:
http://www.pcworld.c..._windows_8.html

Quote

The current Windows 7 OS does not include native support for USB 3.0, but device makers offer drivers to ensure products are compatible with the OS.

Hence the reason I suggested checking the bios to ensure that compatibility modes are OFF. Setting for super speed instead. That is one issue I have seen before with flaky drivers. The other is contact EVGA. EVGA has a kick ass support team, and will be all to happy to get a customer on the road again, so to speak.

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#19 Dellinsp531

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Posted 06 April 2012 - 07:49 AM

coastie65, on 05 April 2012 - 05:00 AM, said:

I cited that article for waldojim. THere are no native support for USB 3.0 in winodws and need drivers for it. Linux supports it natively which the poster could try and this would rule out if the motherboard is the problem or drivers in Windows.

waldojim, on 05 April 2012 - 10:58 AM, said:

Linux supports it natively which the poster could try and this would rule out if the motherboard is the problem or drivers in Windows.

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#20 coastie65

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Posted 06 April 2012 - 04:39 PM

Dellinsp531, on 06 April 2012 - 07:49 AM, said:

Linux supports it natively which the poster could try and this would rule out if the motherboard is the problem or drivers in Windows.

You contradicted yourself here. Again, there are NO USB 3.0 drivers in Windows 7, they have to come from the manufacturer's Driver's Disk for the Motherboard. Yeah, Linux may well rule out the motherboard........maybe, IF the drivers are bad, which is highly unlikely with EVGA, if that is the MOBO he has. As wj stated, they do have a top shelf support group.