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Apple Sued Over Siri's Shortcomings

#61 User is offline   QUADICON 

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Posted 19 March 2012 - 05:57 AM

View PostNuke61, on 15 March 2012 - 10:27 AM, said:

View PostQUADICON, on 15 March 2012 - 08:13 AM, said:

View PostNuke61, on 14 March 2012 - 04:16 PM, said:

View PostQUADICON, on 14 March 2012 - 07:06 AM, said:

Well if I pay $899.99 for a 64GB iPhone 4S, I expect it to work exactly like it shows on tv, if it doesn't I want a full refund. If Apple refuses to give me a full refund; I have a right to sue. The phone isn't working as expected.I do agree with you though, in America we have sue-happy losers here. But the reality is, it doesn't work as expected and that is fact.
So you took your iPhone 4S back and asked for a full refund then, right?

Other than Siri, the phone works as I expect. I have no reason to return it, I simply turned off what doesn't work.

So you didn't really mean it when you said, and I quote: "I expect it to work exactly like it shows on tv, if it doesn't I want a full refund."

This is just a more recent example of why so many people have problems figuring out what you mean, whether it's the truth, or whether you're just once again lying to try and make a point.

Where are you from? Are you from the UK like those others guys in your club? If so, then it would explain why ypu guys don't seem to understand how American's talk.

If you had actually read the post I was responding too, I was speaking from the viewpoint of being the guy himself. I didn't lie about anything. You simply can't read with understanding, you just read words.

I was speaking in context as being the guy, being empathetic to his situation. I speakign in turns of understanding how he felt knowing that if he had paid for a device that cost 899.99 and it didn't work properly, then he has every right to sue. Peopel in America sue for almost anything. Obviously you didn't read any of my prebious posts before that.

You cheery picked a snetence from what I said, but you took out the context. How is it and please explain, hwy it is always you same group of guys who claim I have such poor use of words in explaining something, yet NO ONE here has an issue or misunderstands but the same group of people?

If you don't understand English, that's YOUR fault. If you can't read the context of what somone is saying without misunderstanding it EVERY single time, then maybe you shoudl stop reading. If your whole point is to come here and say I was lying about somethign simply because you can't read, then you're the one with the serious problem.

And then when I answer back to you because someone here doesn't like it, I have to get harrassed by the moderators. If you can't read, get a book on American English and understand how we explain stuff in context and maybe you will get it. Again it seems simple to me. Your whole point is to jsut come here and start trouble, just like YOUR "friends". I am personally tired of you. If you can't be reasonable, if you can't read, then to bad. Don't read it, don't answer it, and I won't have to go back and forth with you about ehat I said simply because you didn't understand either because of choice or out of purposefully trying to start trouble.

The guy like me, expects that if you buy something, it is suppose to work as it does on tv. I never said I or the guy tried to return his device. I said if I had tried to return my device and Apple didn't except it, then I would have a right to sue. For the cost of the device, it is his legal right to sue.

If Apple can sue Samsung for BS where they haven't gained not one single penny from them, yet is still spending money, then why can't this guy sue them.

You guys are so gungho on anyone who says something about Apple. Yet you scream mad you're not a "fan". Don't be ashamed to be a fan. I am a fan of other company's and I speak bad and good of them when they deserve it, just as I do Apple.

Stop acting likel Apple is another word for Angelic, they are just as much a devil as any other money hungry greedy corporation.

This post has been edited by QUADICON: 19 March 2012 - 06:01 AM

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#62 User is offline   QUADICON 

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Posted 19 March 2012 - 06:32 AM

View Post42n81, on 15 March 2012 - 03:33 PM, said:


You don't like Apple? Don't buy its products, don't read articles about it, don't comment and don't pi$$ on other peoples choices.

Otherwise, be prepared for rebuttals and be prepared to substantiate your opinions.

If you bought your iPhone because it was, reportedly, the most expensive phone available so you concluded that it would be perfect, then maybe you bought it for the wrong reasons.


I don't mind the rebuttuls. What I don't like is the constant badgering from people who can't read, have no sense of understanding, and those who stand up for company's when they are wrong. That si why Wall Street and all the banks all got away with what they did and hurt and brought down our economy.

What they did was legal because it was made to be legal, but it was morally wrong because it was a huge gamble and look what happen. A precedence was se that if they can get away with such, so can everyone else.

If this had been Microsoft in the exact same situation as this with Siri, where MS put Windows (whatever) Beta on a full prduction laptop and even one thing didn't work, the Feds woudl have been all over them. Teh fact MS has a larger market with Windows vs Apple with iPhone shouldn't matterI. f more than a few 1000 will be affected, then it should already have eyes raised in Apple's direction.

I never said it had to be perfect. For what it costs on retail, it shoudl work better than practically any phone on the planet,a nd it simply doesn't. It works equal to or less than many other devices made by other phone makers. I am not speaking platform specific.

There is a diffeence between having high expectations and the device simply not doing what it should. I expect problems. Problem don't bother me if ther are reasonable of beyond a companies immediate control.

The issues that surrounded the iPhone 4 and 4S were not related to using any cheap hardware, it was poor implememntation of features that were impaired through no fault of the user. The iPhone 4, I shoudl be able to hold it as I have held a device for countless years. Being told I am the one holding it wrong was wrong. Taking a full production phone in the 4S and releasing an unfisnished software that you are heavily adversting is wrong.

As I stated, if Microsoft had done the same with Windows, all the fans would have been up in arms about how Microsoft shouldn't have released a beta software to be tested on prodyction machines where 100's of milliosmn of people woudl be buying them. But it is okay it seems for Apple to release the 4S to more than 30M peopel with incomplete software that we all paid for that doesn't work.

Not one time have I seen YOU and any of your "friends" say anything bad about it...right?
Yet you want to jump on me because I am willing to speak against it? Really? I mean...really?

I never said I don't expect any problems, however this isn't some immature failure of the hardware itself. This isn't a device that so happen to get a bad screen off the production line. This isn't some defect missed in QA. This was a piece of sofwtare Apple rush to buy to put into a device that wa slate being release, that delaying would have put them further behind Android who is kicking their buts in marketshare, and because the update was minor over the [reviosu device and they used it as a sales gimmick. Where everything about the device was nearly identical to the previous model, Siri was used to differentiaite the 2 devices. Which si why they made Siri exclusive to the device even though it can work on others.

It was poorly tested, poorly implemented and it wasn't even finished. It si still designated as a "beta" software. Beta means it should still be ihouse being tested by VOLUNTARY users who would have been chosen to download the sofwtare and HELP Apple test it. Not fore it on unsuspecting users who mostly don't know no better. And you have nevr to speak against me because I know better?

I expect that if a device cost $900.00 on retail for the most expensive model, yes I have high expectations for the stuff it has to work as it is claimed to. Siri isn't totally worthless. It is simply useless if it can't work when "I" need it to work vs working when it feels like it. Even tho I have unlimited data, the feature doesn't work properly, most times the service is offline, i have to repeat the same request over and over and it still doesn't get it right which makes launching the app and getting what I want easier.

It was a good idea, poorly executed. Microsoft has been dishing good ideas for years, but poor execution of bad timing killed them, only for them to be resurrected by others years later when technology was fully ready.

But at least, Microosft hasn't released beta software on production hardware for mass public consumption. EVER! At leats not that I am aware of.
I don't dislike Apple totally. I don't have to like them as a company to buy what is a good product overall.

You and YOUR friends seem to think, just because someone can say something bad about Apple, that we have to hate them. That fact that you guys CAN'T or choose not too, show to have way to much love for them.

As with ANY company, if you heavily advertise something releated to your product, then it needs to work exactly as you show it working. I wonder how many takes when recording those commericials, did it take before they got it right?

There are literally tones of videos that show Siri doesn't get requests to work right on the very frst try. The commercials make it seem as it does. It gives a false sense of reality. This isn;t a commercial about some guy skiiing down a slope and an avalanche is following closely behind and he lives to tell about it. It is obvious some commericlas are totally exaggerated to you know not to believe them. But these commercials are not exaggerations. They are showing what the phone is suppose to do. It SHOULD work exactly as the commericla is showing. For many maybe it does, or when it doesn't some people just aren't to worried about it. For me, it was bad enough to simply disable the feature. That was sufficient for me.

I thought suign was a bit extreme, but as an American he has a right to do so. Just bacuse YOU or I woulddn't sue, doesn't mean someone else is wrong for doing so. He feels the device isn't working up to the standard set forth in the advertsing. I agree with him 100%.

The fact I seen none of you speak about when Apple is wrong, just shows automatically whose side you're on.
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#63 User is offline   QUADICON 

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Posted 19 March 2012 - 06:44 AM

View Post42n81, on 15 March 2012 - 03:33 PM, said:

Quote

If Microsoft did it, I would say the same because it would be wrong.

They did and you didn't.


Really? When. Show me a production version of Microsoft products that were still in beta that was sold on mass produced end user products.
Where the software was designated BETA. Show me.

That way I know what you're talking about. Every version of Windows I ever seen was past beta when released on production products. Any betas of Windows of Office are allowed to be downloaded volutarily by the user and the information shows that it is beta. Not only is the user aware before they download, it shows as such on the screen.

What you are claiming, is it in recent history where this happened during the time I was here on PCW?Since you SEEM to knwo something I missed, why didn't you just come out and say what it was? Are you referring to Vista?

When Microsoft and Intel agreed to do the Vista Capable on hardware that was insuffieicnet, I was animate about that being wrong. I was also animate about the fact the devs made it worse by not supporting Vista with updated drivers for hardware or willing to update installers for apps that could work just fine, but instead they all wanted to push people into buying newer stuff they really didn't even need.

I meantioned plenty of times this seems to be common practice in the computer idustry as a whole. Not supporting something pushes you to move forward. Just like a lady sued Apple for such.

So what is it that you're claiming? MS did something yet I didn't speak against it? Likely I am not familiar, so let me know what you're talking about.
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#64 User is offline   42n81 

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Posted 19 March 2012 - 09:38 AM

View PostQUADICON, on 19 March 2012 - 06:44 AM, said:

View Post42n81, on 15 March 2012 - 03:33 PM, said:

Quote

If Microsoft did it, I would say the same because it would be wrong.

They did and you didn't.


Really? When. Show me a production version of Microsoft products that were still in beta that was sold on mass produced end user products.
Where the software was designated BETA. Show me.

[Snip]

So what is it that you're claiming? MS did something yet I didn't speak against it? Likely I am not familiar, so let me know what you're talking about.

Microsoft did worse than that.

MS sold us BETA versions of Windows, claiming they were finished versions all the way up to Win XP. In my opinion anyway, certainly shared by a few others, Win XP was the first version of MS Windows one could honestly say was ready for mass distribution. All prior versions were misrepresented Beta releases sold at full price.

At least Apple has the honesty to tell us up front that Siri is still in Beta.
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#65 User is offline   Nuke61 

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Posted 19 March 2012 - 10:32 AM

View PostQUADICON, on 19 March 2012 - 05:57 AM, said:

If you had actually read the post I was responding too, I was speaking from the viewpoint of being the guy himself. I didn't lie about anything. You simply can't read with understanding, you just read words.

I did read it, and I know you were initially responding from his point of view. So are you saying now that you wouldn't actually ask for your money back if the 4S didn't do everything it was portrayed to do on TV?

Quote

The guy like me, expects that if you buy something, it is suppose to work as it does on tv. I never said I or the guy tried to return his device. I said if I had tried to return my device and Apple didn't except it, then I would have a right to sue. For the cost of the device, it is his legal right to sue.

Of course you have that right. Nobody, including me, has disputed that right. You said your expectation of the 4S is "to work as it does on TV". Since you never asked for you money back, that would mean the 4S has performed as it does on TV, right?

Quote

Stop acting likel Apple is another word for Angelic, they are just as much a devil as any other money hungry greedy corporation.

This has nothing to do with Apple, I'm just asking whether the 4S has done what you've seen on TV. If not, why didn't you take it back and get a refund?
2.93GHz i7 w/12 gigs, 27" IPS @2560x1440 and 23 IPS @1920x1080 fed by an ATI HD 5750
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#66 User is offline   onsiteone 

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  Posted 19 March 2012 - 11:55 PM

and that my friends is why Siri didn't come to the new ipad. not only was Siri a beta product, it would not have the constant Internet connection on the ipad that it requires if you just bought a wifi only version.
"You become what you think about most of the time."
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#67 User is offline   crosswordbob 

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Posted 20 March 2012 - 01:27 AM

View Postonsiteone, on 19 March 2012 - 11:55 PM, said:

and that my friends is why Siri didn't come to the new ipad. not only was Siri a beta product, it would not have the constant Internet connection on the ipad that it requires if you just bought a wifi only version.

Dictation, which was included, also requires an Internet connection.

This post has been edited by crosswordbob: 20 March 2012 - 01:27 AM

If I dispute one single point in a post, that should not be taken as an indication that I agree/disagree with any other point made by that poster or anyone else in the thread. Or anywhere else. Ever.
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#68 User is offline   KLanD 

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Posted 20 March 2012 - 10:16 AM

View Postcrosswordbob, on 20 March 2012 - 01:27 AM, said:

View Postonsiteone, on 19 March 2012 - 11:55 PM, said:

and that my friends is why Siri didn't come to the new ipad. not only was Siri a beta product, it would not have the constant Internet connection on the ipad that it requires if you just bought a wifi only version.

Dictation, which was included, also requires an Internet connection.


o.O wait.. Dictation need an internet connection? What genius came up with that?

Are you sure about that.. I'd check but I don't have a 4s or an iPad next to me ATM?

This post has been edited by KLanD: 20 March 2012 - 10:17 AM

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#69 User is offline   crosswordbob 

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Posted 20 March 2012 - 10:35 AM

View PostKLanD, on 20 March 2012 - 10:16 AM, said:

View Postcrosswordbob, on 20 March 2012 - 01:27 AM, said:

View Postonsiteone, on 19 March 2012 - 11:55 PM, said:

and that my friends is why Siri didn't come to the new ipad. not only was Siri a beta product, it would not have the constant Internet connection on the ipad that it requires if you just bought a wifi only version.

Dictation, which was included, also requires an Internet connection.


o.O wait.. Dictation need an internet connection? What genius came up with that?

Are you sure about that.. I'd check but I don't have a 4s or an iPad next to me ATM?

Yes; the actual voice recognition is performed at the back-end; it's been that way since they launched Siri. As I recall it's not alone in that—I guess mobile hardware doesn't have the oomph for voice recognition of the same quality as they can manage with powerful back-ends.

Edit: Having dug around, Nuance's Dragon Dictate for iOS and FlexT9 also require an Internet connection. Not sure about others.

This post has been edited by crosswordbob: 20 March 2012 - 10:48 AM

If I dispute one single point in a post, that should not be taken as an indication that I agree/disagree with any other point made by that poster or anyone else in the thread. Or anywhere else. Ever.
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#70 User is offline   KLanD 

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Posted 20 March 2012 - 10:54 AM

View Postcrosswordbob, on 20 March 2012 - 10:35 AM, said:

View PostKLanD, on 20 March 2012 - 10:16 AM, said:

View Postcrosswordbob, on 20 March 2012 - 01:27 AM, said:

View Postonsiteone, on 19 March 2012 - 11:55 PM, said:

and that my friends is why Siri didn't come to the new ipad. not only was Siri a beta product, it would not have the constant Internet connection on the ipad that it requires if you just bought a wifi only version.

Dictation, which was included, also requires an Internet connection.


o.O wait.. Dictation need an internet connection? What genius came up with that?

Are you sure about that.. I'd check but I don't have a 4s or an iPad next to me ATM?

Yes; the actual voice recognition is performed at the back-end; it's been that way since they launched Siri. As I recall it's not alone in that—I guess mobile hardware doesn't have the oomph for voice recognition of the same quality as they can manage with powerful back-ends.

Edit: Having dug around, Nuance's Dragon Dictate for iOS and FlexT9 also require an Internet connection. Not sure about others.


I don't believe you need to have a connection with Android.. I remember dictating a note while in airplane mode.. but I may be wrong. I'll check.
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#71 User is offline   onsiteone 

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Posted 20 March 2012 - 11:12 AM

View Postcrosswordbob, on 20 March 2012 - 01:27 AM, said:

View Postonsiteone, on 19 March 2012 - 11:55 PM, said:

and that my friends is why Siri didn't come to the new ipad. not only was Siri a beta product, it would not have the constant Internet connection on the ipad that it requires if you just bought a wifi only version.

Dictation, which was included, also requires an Internet connection.


I stand corrected. Then that just leaves the fact that Siri beta was not ready for the ipad3 after seeing the iphone4s troubles. the iPad3 has more advanced hardware than iphone4s right? why else would apple leave Siri from ipad3? unless they needed a "new" feature to tout for the ipad4... :-)
"You become what you think about most of the time."
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#72 User is offline   crosswordbob 

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Posted 20 March 2012 - 11:15 AM

View PostKLanD, on 20 March 2012 - 10:54 AM, said:

I don't believe you need to have a connection with Android.. I remember dictating a note while in airplane mode.. but I may be wrong. I'll check.

http://www.dragonmob...ex_support.html

Quote

Do I need an internet connection, data plan and 3G?

An Internet connection is only needed when using FlexT9 in 'Speak' mode.

If I dispute one single point in a post, that should not be taken as an indication that I agree/disagree with any other point made by that poster or anyone else in the thread. Or anywhere else. Ever.
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#73 User is offline   crosswordbob 

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Posted 20 March 2012 - 11:21 AM

View Postonsiteone, on 20 March 2012 - 11:12 AM, said:

View Postcrosswordbob, on 20 March 2012 - 01:27 AM, said:

View Postonsiteone, on 19 March 2012 - 11:55 PM, said:

and that my friends is why Siri didn't come to the new ipad. not only was Siri a beta product, it would not have the constant Internet connection on the ipad that it requires if you just bought a wifi only version.

Dictation, which was included, also requires an Internet connection.


I stand corrected. Then that just leaves the fact that Siri beta was not ready for the ipad3 after seeing the iphone4s troubles. the iPad3 has more advanced hardware than iphone4s right? why else would apple leave Siri from ipad3? unless they needed a "new" feature to tout for the ipad4... :-)

I'm tentatively confident that it is due to it being in beta, and will be released for the iPad later. I hope so, anyway.
If I dispute one single point in a post, that should not be taken as an indication that I agree/disagree with any other point made by that poster or anyone else in the thread. Or anywhere else. Ever.
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#74 User is offline   DlBetty 

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  Posted 30 March 2012 - 05:10 PM

Siri-ously? What do they expect a personal maid? It works fine I can't believe anyone would sue over this. They had 30 days to return the phone if they did not like it, or it's features. So they keep it so they can make a fast buck? There are some functions Siri CANNOT perform for a reason and it will say so when you ask it to do whatever as in install software. It makes phone calls, texts, pulls up your search pages, play's your music, tells you the weather and directions.. I can't think of what they would want it to do that it does not do. So when I had oral surgery for one day it did not understand everything that I said. Big whoop. LOL

This post has been edited by DlBetty: 30 March 2012 - 05:17 PM

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#75 User is offline   DlBetty 

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Posted 30 March 2012 - 05:16 PM

RE: the IPhone- Anyone could have returned the phone for 30 days if they wanted to. It is not perfect but it does work well for my needs being disabled it is a great help to me with the functions that it can perform, and I can't believe anyone would buy the phone just to have Siri
My comment, is all messed up it would not load now there are multiple's. Not everything works as you might expect! I apologize for the multiples.

This post has been edited by DlBetty: 30 March 2012 - 05:39 PM

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#76 User is offline   DlBetty 

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Posted 30 March 2012 - 05:37 PM

View PostQUADICON, on 19 March 2012 - 05:57 AM, said:

View PostNuke61, on 15 March 2012 - 10:27 AM, said:

View PostQUADICON, on 15 March 2012 - 08:13 AM, said:

View PostNuke61, on 14 March 2012 - 04:16 PM, said:

View PostQUADICON, on 14 March 2012 - 07:06 AM, said:

Well if I pay $899.99 for a 64GB iPhone 4S, I expect it to work exactly like it shows on tv, if it doesn't I want a full refund. If Apple refuses to give me a full refund; I have a right to sue. The phone isn't working as expected.I do agree with you though, in America we have sue-happy losers here. But the reality is, it doesn't work as expected and that is fact.
So you took your iPhone 4S back and asked for a full refund then, right?

Other than Siri, the phone works as I expect. I have no reason to return it, I simply turned off what doesn't work.

So you didn't really mean it when you said, and I quote: "I expect it to work exactly like it shows on tv, if it doesn't I want a full refund."

This is just a more recent example of why so many people have problems figuring out what you mean, whether it's the truth, or whether you're just once again lying to try and make a point.

Where are you from? Are you from the UK like those others guys in your club? If so, then it would explain why ypu guys don't seem to understand how American's talk.

If you had actually read the post I was responding too, I was speaking from the viewpoint of being the guy himself. I didn't lie about anything. You simply can't read with understanding, you just read words.

I was speaking in context as being the guy, being empathetic to his situation. I speakign in turns of understanding how he felt knowing that if he had paid for a device that cost 899.99 and it didn't work properly, then he has every right to sue. Peopel in America sue for almost anything. Obviously you didn't read any of my prebious posts before that.

You cheery picked a snetence from what I said, but you took out the context. How is it and please explain, hwy it is always you same group of guys who claim I have such poor use of words in explaining something, yet NO ONE here has an issue or misunderstands but the same group of people?

If you don't understand English, that's YOUR fault. If you can't read the context of what somone is saying without misunderstanding it EVERY single time, then maybe you shoudl stop reading. If your whole point is to come here and say I was lying about somethign simply because you can't read, then you're the one with the serious problem.

And then when I answer back to you because someone here doesn't like it, I have to get harrassed by the moderators. If you can't read, get a book on American English and understand how we explain stuff in context and maybe you will get it. Again it seems simple to me. Your whole point is to jsut come here and start trouble, just like YOUR "friends". I am personally tired of you. If you can't be reasonable, if you can't read, then to bad. Don't read it, don't answer it, and I won't have to go back and forth with you about ehat I said simply because you didn't understand either because of choice or out of purposefully trying to start trouble.

The guy like me, expects that if you buy something, it is suppose to work as it does on tv. I never said I or the guy tried to return his device. I said if I had tried to return my device and Apple didn't except it, then I would have a right to sue. For the cost of the device, it is his legal right to sue.

If Apple can sue Samsung for BS where they haven't gained not one single penny from them, yet is still spending money, then why can't this guy sue them.

You guys are so gungho on anyone who says something about Apple. Yet you scream mad you're not a "fan". Don't be ashamed to be a fan. I am a fan of other company's and I speak bad and good of them when they deserve it, just as I do Apple.

Stop acting likel Apple is another word for Angelic, they are just as much a devil as any other money hungry greedy corporation.


You typed " ypu I speakign a snetence, ehat I said , my prebious posts, Peopel in America, jsut come here, you shoudl , You cheery picked, hwy it is, to bad, Stop acting likel , "
That might be part of the problem, try a spell checker perhaps or edit the post. Seriously I don't know which things the phone was doing on TV that it won't do for him.
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#77 User is offline   waldojim 

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Posted 30 March 2012 - 06:24 PM

View PostDlBetty, on 30 March 2012 - 05:37 PM, said:

You typed " ypu I speakign a snetence, ehat I said , my prebious posts, Peopel in America, jsut come here, you shoudl , You cheery picked, hwy it is, to bad, Stop acting likel , "
That might be part of the problem, try a spell checker perhaps or edit the post. Seriously I don't know which things the phone was doing on TV that it won't do for him.

He doesn't know how to check his own work, and apparently refuses to use a browser with built in spell check.
"There is a cult of ignorance in the United States, and there always has been. The strain of anti-intellectualism has been a constant thread winding its way through our political and cultural life, nurtured by the false notion that democracy means that 'my ignorance is just as good as your knowledge.'" -- Isaac Asimov
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