Help
I bought a new laptop about 2-3 months ago and i can't take it back to the store i got it from as my receipt went missing completely. I bought a HP Pavilion G6 laptop with Windows 7 installed on it. For the first month it worked fine with no issues but then around January/February time it started saying something about a "disk read error has occurred press ctrl, alt and delete to restart". I tried restarting it but the same message appears everytime. I can't turn the laptop off because it's so hard to turn it back on so it's on standby all night and sometimes all day which doesn't always work neither.
I haven't got a clue why it's doing this so if anyone can help please do i'll appreciate it so much!
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Disk Read Error Showing Every Time I Start Laptop! Help?
#1
NicoleeyJade 
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Posted 22 March 2012 - 03:37 PM
#2
coastie65
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Posted 22 March 2012 - 04:40 PM
NicoleeyJade, on 22 March 2012 - 03:37 PM, said:
I bought a new laptop about 2-3 months ago and i can't take it back to the store i got it from as my receipt went missing completely. I bought a HP Pavilion G6 laptop with Windows 7 installed on it. For the first month it worked fine with no issues but then around January/February time it started saying something about a "disk read error has occurred press ctrl, alt and delete to restart". I tried restarting it but the same message appears everytime. I can't turn the laptop off because it's so hard to turn it back on so it's on standby all night and sometimes all day which doesn't always work neither.
I haven't got a clue why it's doing this so if anyone can help please do i'll appreciate it so much!
I haven't got a clue why it's doing this so if anyone can help please do i'll appreciate it so much!
Hi and welcome to the forums. Okay, the first thing to check is in the BiOS ( Set up ). Go into set up and make sure you are set to boot form the hard drive. I may be trying to boot from the Optical drive or elsewhere, where there is no operating system.
Coolermaster HAF 912 Case....ASUS P8Z68-VPro MOBO.....Intel Core i7 2600k Sandy Bridge ( 4.4 Ghz ).... Gelid Tranquillo cooler.... Samsung 830 256 GB SSD.... Primary HDD- WD 1TB Caviar Black SATA III /6.0 .... SECONDARY HDD - WD 1TB Caviar Black SATA II / 3.0....8Gb GSkill Ripjaws Series X 1600 Mhz Memory....Corsair AX850w PSU....EVGA GTX 680 Super Clocked Signature 2 Gb GDDR5 Video Card....Samsung CD/DVD RW, DL, DVD-Ram, w/ Lightscribe Optical Drive....Samsung SyncMaster 2243BWX 22" Monitor..... Windows 7 Home Premium 64 Bit OS
http://novabench.com/image/266589.png
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Gateway FX6800-01e----Intel Core i7 960 ( 3.2 GHz)---- Seagate Barracuda 750 Gb SATA II / 3.0 Hdd---- 6 Gb Crucial 1066 Mhz memory, running in Tri Channel conf-----Corsair TX650w PSU----- EVGA Nvidia GTX 560Ti 1gb GDDR5 Vram ----DVD +/- RW / CD ,RAM/DL Optical drive w/ Label Flash-----Gateway TBGM-01 Motherboard.... Vista Home Premium 64 bit OS w/ SP2; Samsung Synch Master 2243BWX 22" Monitor.
http://novabench.com/image/266589.png
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Gateway FX6800-01e----Intel Core i7 960 ( 3.2 GHz)---- Seagate Barracuda 750 Gb SATA II / 3.0 Hdd---- 6 Gb Crucial 1066 Mhz memory, running in Tri Channel conf-----Corsair TX650w PSU----- EVGA Nvidia GTX 560Ti 1gb GDDR5 Vram ----DVD +/- RW / CD ,RAM/DL Optical drive w/ Label Flash-----Gateway TBGM-01 Motherboard.... Vista Home Premium 64 bit OS w/ SP2; Samsung Synch Master 2243BWX 22" Monitor.
#3
NicoleeyJade
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Posted 22 March 2012 - 04:55 PM
i think it's worked.
there was some things disabled and stuff for some reason and since i followed your steps i seem to have it working at this moment, thanks so much! If it keeps doing this i'll remember what you've posted here i've made note of it so it's always gonna be near by thanks again!
there was some things disabled and stuff for some reason and since i followed your steps i seem to have it working at this moment, thanks so much! If it keeps doing this i'll remember what you've posted here i've made note of it so it's always gonna be near by thanks again!
#4
LincolnSpector
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Posted 23 March 2012 - 08:06 AM
Hi, NicoleeyJade, and welcome to the forum.
Whether you can find the receipt or not, that laptop is under warranty. Even if you don't have the receipt, the store you bought it from did. And unless you paid cash, there's a record of the purchase in your credit card or checking account.
It sounds to me as if your hard drive is dying. And that makes a backup your top priority. If you don't already have an up-to-date backup--at least of your data--make one now!
After that, diagnose your hard drive. HD Tune is a free, excellent, portable drive diagnostic program. You can run it from a flash drive.
If the drive turns out to be bad, you'll have to replace it. Luckily, that's pretty easy on most laptops. HP should may for it, but there will be hassles getting them to do so.
Lincoln
Whether you can find the receipt or not, that laptop is under warranty. Even if you don't have the receipt, the store you bought it from did. And unless you paid cash, there's a record of the purchase in your credit card or checking account.
It sounds to me as if your hard drive is dying. And that makes a backup your top priority. If you don't already have an up-to-date backup--at least of your data--make one now!
After that, diagnose your hard drive. HD Tune is a free, excellent, portable drive diagnostic program. You can run it from a flash drive.
If the drive turns out to be bad, you'll have to replace it. Luckily, that's pretty easy on most laptops. HP should may for it, but there will be hassles getting them to do so.
Lincoln
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