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Asus Transformer Prime To Get Ethernet Support, Face Unlock, And More
#2
PCCoder 
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Posted 28 March 2012 - 02:42 PM
I'd stay away from this or any Asus product as they have horrible customer service and refuse to stand by any product that they make. I had a tiny issue with my brand new prime dock (one of the keys fell off) and instead of helping me I was supposed to send it in at my expense and then PAY for a fix. BRAND NEW PRODUCT, sad. Anyway I returned it, the tablet, a new laptop and the mother board from my gaming PC.
#3
Devhuxp19f
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Posted 28 March 2012 - 03:23 PM
PCCoder, on 28 March 2012 - 02:42 PM, said:
I'd stay away from this or any Asus product as they have horrible customer service and refuse to stand by any product that they make. I had a tiny issue with my brand new prime dock (one of the keys fell off) and instead of helping me I was supposed to send it in at my expense and then PAY for a fix. BRAND NEW PRODUCT, sad. Anyway I returned it, the tablet, a new laptop and the mother board from my gaming PC.
Lots of companies require you to send the product in for warranty repair. If the product was purchased less than 30 days ago, the retailer you bought it from should have been able to exchange it. Even great products can suffer from a few bad apples.
#4
Mikev7jt
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Posted 28 March 2012 - 03:28 PM
I have had the exact opposite experience. I visited an Asus customer service center and they spent a ton of time helping me and even expedited my replacement parts free of charge. I have owned Asus products for years and never had any quality issues.
#5
LordInsidious
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Posted 28 March 2012 - 03:49 PM
PCCoder, on 28 March 2012 - 02:42 PM, said:
I'd stay away from this or any Asus product as they have horrible customer service and refuse to stand by any product that they make. I had a tiny issue with my brand new prime dock (one of the keys fell off) and instead of helping me I was supposed to send it in at my expense and then PAY for a fix. BRAND NEW PRODUCT, sad. Anyway I returned it, the tablet, a new laptop and the mother board from my gaming PC.
This post has been edited by LordInsidious: 28 March 2012 - 03:49 PM
-I stand by what I write.
#6
PCCoder
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Posted 28 March 2012 - 03:56 PM
Devhuxp19f, on 28 March 2012 - 03:23 PM, said:
PCCoder, on 28 March 2012 - 02:42 PM, said:
I'd stay away from this or any Asus product as they have horrible customer service and refuse to stand by any product that they make. I had a tiny issue with my brand new prime dock (one of the keys fell off) and instead of helping me I was supposed to send it in at my expense and then PAY for a fix. BRAND NEW PRODUCT, sad. Anyway I returned it, the tablet, a new laptop and the mother board from my gaming PC.
Lots of companies require you to send the product in for warranty repair. If the product was purchased less than 30 days ago, the retailer you bought it from should have been able to exchange it. Even great products can suffer from a few bad apples.
I tried to use a small retailer who is unable to accept warranty items for Asus as per Asus (confirmed via email with Asus), sad.
#7
KahoCheung
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Posted 29 March 2012 - 02:12 AM
Awesome, cant wait to update to the latest firmware!
#8
KahoCheung
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Posted 29 March 2012 - 02:13 AM
Awesome, cant wait to update to the latest firmware!
#9
KLanD
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Posted 29 March 2012 - 04:53 AM
PCCoder, on 28 March 2012 - 03:56 PM, said:
Devhuxp19f, on 28 March 2012 - 03:23 PM, said:
PCCoder, on 28 March 2012 - 02:42 PM, said:
I'd stay away from this or any Asus product as they have horrible customer service and refuse to stand by any product that they make. I had a tiny issue with my brand new prime dock (one of the keys fell off) and instead of helping me I was supposed to send it in at my expense and then PAY for a fix. BRAND NEW PRODUCT, sad. Anyway I returned it, the tablet, a new laptop and the mother board from my gaming PC.
Lots of companies require you to send the product in for warranty repair. If the product was purchased less than 30 days ago, the retailer you bought it from should have been able to exchange it. Even great products can suffer from a few bad apples.
I tried to use a small retailer who is unable to accept warranty items for Asus as per Asus (confirmed via email with Asus), sad.
Well, that's what you get when you buy something out of the back of a van instead of at an authorized dealer.
#10
RobertChurchill
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Posted 29 March 2012 - 05:51 AM
Just downloaded the update. Sounds like a work around for the ongoing WiFi trouble. Unfortunately if you are out of range for WiFi you probably won't be able to use an Ethernet cable either. I'm interested in the other updates though.
#11
NickJones
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Posted 29 March 2012 - 05:56 AM
Is anyone else having trouble finding the new face unlock feature? I've found and tested the other new features but the face unlock is eluding me. If anyone knows more about it i'd greatly appreciate to be brought into the light. Thanks!
#12
DavidTruesdale
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Posted 29 March 2012 - 08:09 AM
NickJones, on 29 March 2012 - 05:56 AM, said:
Is anyone else having trouble finding the new face unlock feature? I've found and tested the other new features but the face unlock is eluding me. If anyone knows more about it i'd greatly appreciate to be brought into the light. Thanks!
Yeah I can't find it either been looking. Also can not find anyone else who has found it.
#13
ScottRobertson
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Posted 29 March 2012 - 09:08 AM
#15
dlb313
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Posted 16 April 2012 - 09:03 AM
PCCoder, on 28 March 2012 - 02:42 PM, said:
I'd stay away from this or any Asus product as they have horrible customer service and refuse to stand by any product that they make. I had a tiny issue with my brand new prime dock (one of the keys fell off) and instead of helping me I was supposed to send it in at my expense and then PAY for a fix. BRAND NEW PRODUCT, sad. Anyway I returned it, the tablet, a new laptop and the mother board from my gaming PC.
Like I've heard before, "Opinions are just like azzholes, everybody's got one". Where did you purchase your tablet and keyboard and when? If you paid someone personally for your Prime/keyboard dock, it is not refundable or repairable thru Asus so they have the option to have you at your expense ship it to them if you're past the store return policy. If you bought it at Staples, Office Depot or Best Buy, you have 14 days with Staples, and 30 days with other in store/online purchases from retailers. Your interaction with Asus is questionable and subjective at best. I've had a issue with the second Prime I bought for my wife, it was a display model and an Asus rep talked me thru the entire process of resetting it, NO ISSUES or charges. If you were smart, you could have paid full price for a brand new keyboard dock at your local retailer and returned YOUR defective keyboard and got your cash back. And why return the laptop and motherboard, is this to suggest to us YOUR personal discontent against Asus. Post the email of your conversation you had that they (Asus) would have sent you after your call because something doesn't seem as you have presented in your posting, here's some advice, STOP TROLLING!!!
#16
captbob
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Posted 20 June 2012 - 04:56 PM
dlb313, on 16 April 2012 - 09:03 AM, said:
PCCoder, on 28 March 2012 - 02:42 PM, said:
I'd stay away from this or any Asus product as they have horrible customer service and refuse to stand by any product that they make. I had a tiny issue with my brand new prime dock (one of the keys fell off) and instead of helping me I was supposed to send it in at my expense and then PAY for a fix. BRAND NEW PRODUCT, sad. Anyway I returned it, the tablet, a new laptop and the mother board from my gaming PC.
Like I've heard before, "Opinions are just like azzholes, everybody's got one". Where did you purchase your tablet and keyboard and when? If you paid someone personally for your Prime/keyboard dock, it is not refundable or repairable thru Asus so they have the option to have you at your expense ship it to them if you're past the store return policy. If you bought it at Staples, Office Depot or Best Buy, you have 14 days with Staples, and 30 days with other in store/online purchases from retailers. Your interaction with Asus is questionable and subjective at best. I've had a issue with the second Prime I bought for my wife, it was a display model and an Asus rep talked me thru the entire process of resetting it, NO ISSUES or charges. If you were smart, you could have paid full price for a brand new keyboard dock at your local retailer and returned YOUR defective keyboard and got your cash back. And why return the laptop and motherboard, is this to suggest to us YOUR personal discontent against Asus. Post the email of your conversation you had that they (Asus) would have sent you after your call because something doesn't seem as you have presented in your posting, here's some advice, STOP TROLLING!!!
#17
captbob
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Posted 20 June 2012 - 05:08 PM
captbob, on 20 June 2012 - 04:56 PM, said:
dlb313, on 16 April 2012 - 09:03 AM, said:
PCCoder, on 28 March 2012 - 02:42 PM, said:
I'd stay away from this or any Asus product as they have horrible customer service and refuse to stand by any product that they make. I had a tiny issue with my brand new prime dock (one of the keys fell off) and instead of helping me I was supposed to send it in at my expense and then PAY for a fix. BRAND NEW PRODUCT, sad. Anyway I returned it, the tablet, a new laptop and the mother board from my gaming PC.
Like I've heard before, "Opinions are just like azzholes, everybody's got one". Where did you purchase your tablet and keyboard and when? If you paid someone personally for your Prime/keyboard dock, it is not refundable or repairable thru Asus so they have the option to have you at your expense ship it to them if you're past the store return policy. If you bought it at Staples, Office Depot or Best Buy, you have 14 days with Staples, and 30 days with other in store/online purchases from retailers. Your interaction with Asus is questionable and subjective at best. I've had a issue with the second Prime I bought for my wife, it was a display model and an Asus rep talked me thru the entire process of resetting it, NO ISSUES or charges. If you were smart, you could have paid full price for a brand new keyboard dock at your local retailer and returned YOUR defective keyboard and got your cash back. And why return the laptop and motherboard, is this to suggest to us YOUR personal discontent against Asus. Post the email of your conversation you had that they (Asus) would have sent you after your call because something doesn't seem as you have presented in your posting, here's some advice, STOP TROLLING!!!
Taking back the laptop motherboard is like quitting your job to teach your boss a lesson oh well can't fix stupid
After reading the reviews here deceided to pick the Prime with Dock station primary Use Cup holder mount with Vz 4 G air card hope it has a good GPS and WiFi for my Mobile office
And Motorcycle trips to Daytona for downloading Contour HD and Digital picks for posting on our Forum the dock will be essential for USB .Oh yes Bestbuy is my Retailer
Will report back with my findings
Thanks for the help.
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