[HonestCustomer]

A few years ago my father had McAfee Anti Virus installed on his PC, it was slowing down his PC too much so I removed it and installed a different brand of anti-virus software.

He tried to cancel his subscription, emailing different McAfee addresses, but they would always tell him it was the wrong address. My father isn't very computer literate, but McAfee had made it as difficult as possible to find out how to cancel their subscription, they had hidden it away in an obscure location, which I eventually found for him when he told me about it.

Anyway, he wrote to their head office, explaining that McAfee had been taking £50 per year for software that was not installed, but they refused to pay it back, despite the evidence of him having tried to cancel using various different McAfee email addresses. They have refused to pay, time and time again.

We have given up on them now, but now it's time to warn other people of what's going on. These people do not care about their customers, they do not believe in giving back money that is yours. They are clearly being run by people who do not care about whether you have their product installed, but just about billing your bank account.

I'll be spreading this message far and wide on the Internet, to ensure that they lose many thousands of $'s, when all they had to do in the beginning is just be fair and give my father his small sum of money back.

[HonestCustomer]

To make it even more difficult to get your money back, they say it cannot be done over email or over the phone, you have to write to them, but each time you do they fob you off.

[nonseq]

http://www.nytimes.c...0chip.html?_r=1

[mjd420nova]

I've always opted for the ISPs free security suites when offered. These are free and as I found out, can slow your machine, depending on the options chosen during install. I've also noted that it doesn't always work easily with any platform. I was a bit surprised that it did slow a WINXP platform to the extent of needing uninstall as mentioned, refused to install at all on a Vista package but has remained invisable on the WIN7 platform. I opted for the free suite from the ISP as they should be the ones who would have the best control and provide the best protection. The ISP should have this as part of their protocols and not require installation on each unit.

[SpiritWind]

Hi all :

Unlike the previous Poster, I have ALWAYS AVOIDED
using any ISP's security "Suite", because it is
usually a 2nd-hand version of one of major
antivirus companies . Spend a little time investigating
the performance of the various security programs
by checking the Test Results of their products on the
Site of the INDEPENDENT RESEARCHERS at
http://www.av-comparatives.org .

[LiveBrianD]

I avoid the ISP security suites and crap like Norton and McAfee, using Microsoft Security Essentials (free) instead (Avast Free is my second choice).

[Car54]

SpiritWind, on 19 April 2012 - 10:05 AM, said:

Hi all :

Unlike the previous Poster, I have ALWAYS AVOIDED
using any ISP's security "Suite", because it is
usually a 2nd-hand version of one of major
antivirus companies . Spend a little time investigating
the performance of the various security programs
by checking the Test Results of their products on the
Site of the INDEPENDENT RESEARCHERS at
http://www.av-comparatives.org .

ISP versions can be a concern. In this case "last years" version, ie "outdated" version, of when I was online at home my ISP provided a Suite. IMHO it was a very good choice on their part for overall protection, light on resources, and pretty user friendly. Yet, there is the difference between a retail version and theirs. Notice the difference between the scanning engine versions, these were taken within 10 minuets after updating each. (one was on my work pc, the retail version was on my personal desktop pc)

[rain18]

mcafee is also slowing down our pc before. it's really not a good antivirus, i don't know why a lot of people uses it