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Windows 7 Upgrade Gone Wrong

#1 User is offline   Cowboy4Life 

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Posted 24 April 2012 - 06:45 AM

So we upgraded from window XP to windows 7, little did we know that we needed to upgrade to 64-bit, not the 32-bit. Now that we are trying to use the Windows 7 64-bit CD system keeps telling us the software is not compatable. I have both CD's, 32 and 64, is there a way to upgarde to the correct version of Windows 7 or am I stuck with the one we already downloaded?
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#2 User is offline   LincolnSpector 

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Posted 24 April 2012 - 07:46 AM

View PostCowboy4Life, on 24 April 2012 - 06:45 AM, said:

So we upgraded from window XP to windows 7, little did we know that we needed to upgrade to 64-bit, not the 32-bit. Now that we are trying to use the Windows 7 64-bit CD system keeps telling us the software is not compatable. I have both CD's, 32 and 64, is there a way to upgarde to the correct version of Windows 7 or am I stuck with the one we already downloaded?


Hi, Cowboy.

Could you tell us a little more about what's happening? Are you upgrading an XP computer to Win7, or are you replacing it with a new computer? And why do you think you must upgrade to 64?

Lincoln
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#3 User is offline   Cowboy4Life 

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Posted 26 April 2012 - 01:22 PM

View PostLincolnSpector, on 24 April 2012 - 07:46 AM, said:

View PostCowboy4Life, on 24 April 2012 - 06:45 AM, said:

So we upgraded from window XP to windows 7, little did we know that we needed to upgrade to 64-bit, not the 32-bit. Now that we are trying to use the Windows 7 64-bit CD system keeps telling us the software is not compatable. I have both CD's, 32 and 64, is there a way to upgarde to the correct version of Windows 7 or am I stuck with the one we already downloaded?


Hi, Cowboy.

Could you tell us a little more about what's happening? Are you upgrading an XP computer to Win7, or are you replacing it with a new computer? And why do you think you must upgrade to 64?

Lincoln



Hello Lincoln,

Well we upgraded from windows XP to windows 7, bought the upgrade version of windows. Installed the 32 version. My son wanted more RAM, we went from 2GB to 8GB, but the tech who installed them for my wife told her we needed the 64 windows 7 in order to utilize all the RAM we had added to the PC.
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#4 User is offline   LiveBrianD 

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Posted 26 April 2012 - 02:21 PM

Yes, you need 64-bit Windows to access more than ~3.5GB RAM (32-bit accesses 4GB in total, but that includes ALL memory, including system memory, video memory, etc...). Put in your windows disc (while windows is running), and do a custom install from there. (you CAN'T "upgrade" from a 32-bit to a 64-bit OS or vise versa, you must do a custom/clean install, but you can still do that with an upgrade copy of windows as long as a qualifying version is already installed)
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#5 User is offline   LincolnSpector 

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Posted 27 April 2012 - 08:11 AM

Another option: Don't worry about using all of that RAM. Or perhaps pull half of it out. 4GB (3.5 of which are actually used) should be fine.

There are people on this forum who understand motherboards better than I do, so let me throw this question out to them: If the motherboard can take 8GB, does that guarantee a 64-bit CPU? Without one, you won't be able to install the 64-bit version of Win7, anyway.

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#6 User is offline   LiveBrianD 

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Posted 27 April 2012 - 02:45 PM

View PostLincolnSpector, on 27 April 2012 - 08:11 AM, said:

Another option: Don't worry about using all of that RAM. Or perhaps pull half of it out. 4GB (3.5 of which are actually used) should be fine.

There are people on this forum who understand motherboards better than I do, so let me throw this question out to them: If the motherboard can take 8GB, does that guarantee a 64-bit CPU? Without one, you won't be able to install the 64-bit version of Win7, anyway.

Lincoln


No. I'd assume that, for an older socket that doesn't have any 64-bit processors (ex. PGA478 Pentium 4s), you'd have a max of 4GB or less. BUT - for some sockets, like LGA775, you can get a 32-bit processor OR a 64-bit processor. (namely, some of the 775 Pentium 4s) For instance, see this: http://ark.intel.com...&Sockets=lga775 Notice a few 32-bit processors in there? Many 775 boards support 8GB RAM, but of course if you put a 32-bit Pentium 4 in one you'll still be limited to 4GB.
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#7 User is offline   coastie65 

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Posted 27 April 2012 - 04:39 PM

One thing that was over looked was that you can not Upgrade directly from XP to Windows 7 64bit using the Windwos 7 Upgrade disk. You need to use the 64 Bit Installation disk, Here: http://www.ehow.com/...ws-7-64bit.html
Coolermaster HAF 912 Case....ASUS P8Z68-VPro MOBO.....Intel Core i7 2600k Sandy Bridge ( 4.4 Ghz ).... Gelid Tranquillo cooler.... Samsung 830 256 GB SSD.... Primary HDD- WD 1TB Caviar Black SATA III /6.0 .... SECONDARY HDD - WD 1TB Caviar Black SATA II / 3.0....8Gb GSkill Ripjaws Series X 1600 Mhz Memory....Corsair AX850w PSU....EVGA GTX 680 Super Clocked Signature 2 Gb GDDR5 Video Card....Samsung CD/DVD RW, DL, DVD-Ram, w/ Lightscribe Optical Drive....Samsung SyncMaster 2243BWX 22" Monitor..... Windows 7 Home Premium 64 Bit OS


http://novabench.com/image/266589.png

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Gateway FX6800-01e----Intel Core i7 960 ( 3.2 GHz)---- Seagate Barracuda 750 Gb SATA II / 3.0 Hdd---- 6 Gb Crucial 1066 Mhz memory, running in Tri Channel conf-----Corsair TX650w PSU----- EVGA Nvidia GTX 560Ti 1gb GDDR5 Vram ----DVD +/- RW / CD ,RAM/DL Optical drive w/ Label Flash-----Gateway TBGM-01 Motherboard.... Vista Home Premium 64 bit OS w/ SP2; Samsung Synch Master 2243BWX 22" Monitor.
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#8 User is offline   LiveBrianD 

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Posted 27 April 2012 - 04:53 PM

View Postcoastie65, on 27 April 2012 - 04:39 PM, said:

One thing that was over looked was that you can not Upgrade directly from XP to Windows 7 64bit using the Windwos 7 Upgrade disk. You need to use the 64 Bit Installation disk, Here: http://www.ehow.com/...ws-7-64bit.html


Huh? Retail and Upgrade copies of Windows 7 come with both 32-bit AND 64-bit media in the box. (OEM copies only come with one version though, not both.)
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#9 User is offline   Cowboy4Life 

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Posted 27 April 2012 - 08:47 PM

View PostLiveBrianD, on 26 April 2012 - 02:21 PM, said:

Yes, you need 64-bit Windows to access more than ~3.5GB RAM (32-bit accesses 4GB in total, but that includes ALL memory, including system memory, video memory, etc...). Put in your windows disc (while windows is running), and do a custom install from there. (you CAN'T "upgrade" from a 32-bit to a 64-bit OS or vise versa, you must do a custom/clean install, but you can still do that with an upgrade copy of windows as long as a qualifying version is already installed)


So....how would I be able to do a custom upgrade? I'm super noob on this topic
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#10 User is offline   coastie65 

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Posted 28 April 2012 - 04:25 AM

View PostLiveBrianD, on 27 April 2012 - 04:53 PM, said:

View Postcoastie65, on 27 April 2012 - 04:39 PM, said:

One thing that was over looked was that you can not Upgrade directly from XP to Windows 7 64bit using the Windwos 7 Upgrade disk. You need to use the 64 Bit Installation disk, Here: http://www.ehow.com/...ws-7-64bit.html


Huh? Retail and Upgrade copies of Windows 7 come with both 32-bit AND 64-bit media in the box. (OEM copies only come with one version though, not both.)


Yeah, I know that as I have a retail copy of Windows 7. What I was saying is that you can't use an Upgrade disk and do a direct upgrade from XP to Windows 7, at least to my knowledge.
Coolermaster HAF 912 Case....ASUS P8Z68-VPro MOBO.....Intel Core i7 2600k Sandy Bridge ( 4.4 Ghz ).... Gelid Tranquillo cooler.... Samsung 830 256 GB SSD.... Primary HDD- WD 1TB Caviar Black SATA III /6.0 .... SECONDARY HDD - WD 1TB Caviar Black SATA II / 3.0....8Gb GSkill Ripjaws Series X 1600 Mhz Memory....Corsair AX850w PSU....EVGA GTX 680 Super Clocked Signature 2 Gb GDDR5 Video Card....Samsung CD/DVD RW, DL, DVD-Ram, w/ Lightscribe Optical Drive....Samsung SyncMaster 2243BWX 22" Monitor..... Windows 7 Home Premium 64 Bit OS


http://novabench.com/image/266589.png

______________________________________________________________

Gateway FX6800-01e----Intel Core i7 960 ( 3.2 GHz)---- Seagate Barracuda 750 Gb SATA II / 3.0 Hdd---- 6 Gb Crucial 1066 Mhz memory, running in Tri Channel conf-----Corsair TX650w PSU----- EVGA Nvidia GTX 560Ti 1gb GDDR5 Vram ----DVD +/- RW / CD ,RAM/DL Optical drive w/ Label Flash-----Gateway TBGM-01 Motherboard.... Vista Home Premium 64 bit OS w/ SP2; Samsung Synch Master 2243BWX 22" Monitor.
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#11 User is offline   LiveBrianD 

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Posted 28 April 2012 - 09:37 AM

View PostCowboy4Life, on 27 April 2012 - 08:47 PM, said:

View PostLiveBrianD, on 26 April 2012 - 02:21 PM, said:

Yes, you need 64-bit Windows to access more than ~3.5GB RAM (32-bit accesses 4GB in total, but that includes ALL memory, including system memory, video memory, etc...). Put in your windows disc (while windows is running), and do a custom install from there. (you CAN'T "upgrade" from a 32-bit to a 64-bit OS or vise versa, you must do a custom/clean install, but you can still do that with an upgrade copy of windows as long as a qualifying version is already installed)


So....how would I be able to do a custom upgrade? I'm super noob on this topic


Since you have an upgrade disc, you have to do it from Windows. Put the disc in, and when the setup wizard appears (you may need to go into 'computer' and select the DVD drive), click install, and follow the prompts to do a CUSTOM install, NOT an upgrade install. (The end result from that or booting off a regular Win7 disc and doing a custom install is the same.)
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#12 User is offline   LiveBrianD 

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Posted 28 April 2012 - 09:39 AM

View Postcoastie65, on 28 April 2012 - 04:25 AM, said:

View PostLiveBrianD, on 27 April 2012 - 04:53 PM, said:

View Postcoastie65, on 27 April 2012 - 04:39 PM, said:

One thing that was over looked was that you can not Upgrade directly from XP to Windows 7 64bit using the Windwos 7 Upgrade disk. You need to use the 64 Bit Installation disk, Here: http://www.ehow.com/...ws-7-64bit.html


Huh? Retail and Upgrade copies of Windows 7 come with both 32-bit AND 64-bit media in the box. (OEM copies only come with one version though, not both.)


Yeah, I know that as I have a retail copy of Windows 7. What I was saying is that you can't use an Upgrade disk and do a direct upgrade from XP to Windows 7, at least to my knowledge.


Basically: From ANY Windows version XP and up, you can do a custom (full) install with an upgrade disc. From Windows Vista or 7, the SAME bit-rate, you can do an in-place upgrade.
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#13 User is offline   coastie65 

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Posted 28 April 2012 - 11:27 AM

Ok. Here is something with the Upgrade disk: http://uk.answers.ya...29054931AA6lhSe This still doesn't address the issue of going from 32 bit to 64 bit, which I do not think can be done like that.

This post has been edited by coastie65: 28 April 2012 - 11:29 AM

Coolermaster HAF 912 Case....ASUS P8Z68-VPro MOBO.....Intel Core i7 2600k Sandy Bridge ( 4.4 Ghz ).... Gelid Tranquillo cooler.... Samsung 830 256 GB SSD.... Primary HDD- WD 1TB Caviar Black SATA III /6.0 .... SECONDARY HDD - WD 1TB Caviar Black SATA II / 3.0....8Gb GSkill Ripjaws Series X 1600 Mhz Memory....Corsair AX850w PSU....EVGA GTX 680 Super Clocked Signature 2 Gb GDDR5 Video Card....Samsung CD/DVD RW, DL, DVD-Ram, w/ Lightscribe Optical Drive....Samsung SyncMaster 2243BWX 22" Monitor..... Windows 7 Home Premium 64 Bit OS


http://novabench.com/image/266589.png

______________________________________________________________

Gateway FX6800-01e----Intel Core i7 960 ( 3.2 GHz)---- Seagate Barracuda 750 Gb SATA II / 3.0 Hdd---- 6 Gb Crucial 1066 Mhz memory, running in Tri Channel conf-----Corsair TX650w PSU----- EVGA Nvidia GTX 560Ti 1gb GDDR5 Vram ----DVD +/- RW / CD ,RAM/DL Optical drive w/ Label Flash-----Gateway TBGM-01 Motherboard.... Vista Home Premium 64 bit OS w/ SP2; Samsung Synch Master 2243BWX 22" Monitor.
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#14 User is offline   LiveBrianD 

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Posted 28 April 2012 - 11:38 AM

View Postcoastie65, on 28 April 2012 - 11:27 AM, said:

Ok. Here is something with the Upgrade disk: http://uk.answers.ya...29054931AA6lhSe This still doesn't address the issue of going from 32 bit to 64 bit, which I do not think can be done like that.


Let me clarify: With an upgrade copy of Windows, you MUST start setup from the existing OS (XP, Vista, or 7). Unless you're going from Vista or 7 to 7, and the same bit-rate, you MUST do a clean/custom install. (which CAN be done with an upgrade disc)

Basically, put in the Win7 64-bit upgrade disc, do a custom install from the existing OS, and then install the drivers.
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#15 User is offline   coastie65 

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Posted 28 April 2012 - 01:54 PM

View PostLiveBrianD, on 28 April 2012 - 11:38 AM, said:

View Postcoastie65, on 28 April 2012 - 11:27 AM, said:

Ok. Here is something with the Upgrade disk: http://uk.answers.ya...29054931AA6lhSe This still doesn't address the issue of going from 32 bit to 64 bit, which I do not think can be done like that.


Let me clarify: With an upgrade copy of Windows, you MUST start setup from the existing OS (XP, Vista, or 7). Unless you're going from Vista or 7 to 7, and the same bit-rate, you MUST do a clean/custom install. (which CAN be done with an upgrade disc)

Basically, put in the Win7 64-bit upgrade disc, do a custom install from the existing OS, and then install the drivers.



That is essentialy what was said in the link I provided. This was unnecessary and could prove confusing.
Coolermaster HAF 912 Case....ASUS P8Z68-VPro MOBO.....Intel Core i7 2600k Sandy Bridge ( 4.4 Ghz ).... Gelid Tranquillo cooler.... Samsung 830 256 GB SSD.... Primary HDD- WD 1TB Caviar Black SATA III /6.0 .... SECONDARY HDD - WD 1TB Caviar Black SATA II / 3.0....8Gb GSkill Ripjaws Series X 1600 Mhz Memory....Corsair AX850w PSU....EVGA GTX 680 Super Clocked Signature 2 Gb GDDR5 Video Card....Samsung CD/DVD RW, DL, DVD-Ram, w/ Lightscribe Optical Drive....Samsung SyncMaster 2243BWX 22" Monitor..... Windows 7 Home Premium 64 Bit OS


http://novabench.com/image/266589.png

______________________________________________________________

Gateway FX6800-01e----Intel Core i7 960 ( 3.2 GHz)---- Seagate Barracuda 750 Gb SATA II / 3.0 Hdd---- 6 Gb Crucial 1066 Mhz memory, running in Tri Channel conf-----Corsair TX650w PSU----- EVGA Nvidia GTX 560Ti 1gb GDDR5 Vram ----DVD +/- RW / CD ,RAM/DL Optical drive w/ Label Flash-----Gateway TBGM-01 Motherboard.... Vista Home Premium 64 bit OS w/ SP2; Samsung Synch Master 2243BWX 22" Monitor.
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