[vinny0626]

I had been using WebWatcher since June 2008 for real-time monitoring of internet activity for my teenage son, who is older now and away at college. I had no intentions of renewing or upgrading he license. I further explained that while I do consider the product an excellent resource tool to monitor online activity of at-risk user(s), primarily my children, and that I had used the product without issue for three years. And, as I said previously my children are much older now (grown adults) and away at college. However, upon receiving my latest credit card statement, I noticed that there was a charge of $173.90 dated 4/12/12. I am not certain if this resulted from an automatic renewal/upgrade, or if I accidently did this myself. If the latter was the case, I do not recall having done so, but even if I had, I would have expected an email confirmation for that transaction, which did not happen. I have not addressed this issue until now, because as previously stated I was not made aware of this charge until I received my April 2012 credit card statement on 5/1/12. At this point, I have no need for parental control software. I spoke with the vendor, Awareness Technologies, who advised me to log a support ticket online, which I did on 5/4/12 which included my request that the 4/12/12 charge of $173.90 be credited to the account to which it was billed. I received an email notification from them on 5/7/12 stating that: "a refund must be requested within 3 days of the purchase this is stated on our website prior to purchase." I read this forum regularly and thought that you might be able to help me with this issue.

Thank you.
vinny0626