[GearHeadFemme]

I've been a loyal customer of VZW for 12+ years now, but it looks like that will have to end if they plan on conducting business in this manner. Two equally crappy choices: a) pay the ridiculous full price for a phone to keep your unlimited data plan OR suck it up and pay for one of their tiered data plans. The economy is in shambles, and they want to charge their customers more? I just don't see this working out too well for them. Are they trying to gain customers, or push them away? It seems like they're trying to run them off in my opinion.

[MuradZaman]

GearHeadFemme, on 21 May 2012 - 10:40 AM, said:

I've been a loyal customer of VZW for 12+ years now, but it looks like that will have to end if they plan on conducting business in this manner. Two equally crappy choices: a) pay the ridiculous full price for a phone to keep your unlimited data plan OR suck it up and pay for one of their tiered data plans. The economy is in shambles, and they want to charge their customers more? I just don't see this working out too well for them. Are they trying to gain customers, or push them away? It seems like they're trying to run them off in my opinion.

i think there just doing what they need to do in order to survive, the great service(signal not customer) they provide, you cant get with anyone else, from personal experiance i know that frinds who has att,t-moble, or even sprint dont get signals everywhere like i do with my verizon phone, so as much i dont agree with verizon doing what they are doing, its needed for them to survive and give us the best coverage possible

[DavidTheresaWagner]

what if you already have a 4G phone, with an unlimited data plan and upgrade to something like a Droid 4 later this summer would you still be able to keep your unlimited plan??

[DavidTheresaWagner]

what if you already have a 4G phone, with an unlimited data plan and upgrade to something like a Droid 4 later this summer would you still be able to keep your unlimited plan??

[LiveBrianD]

DavidTheresaWagner, on 05 June 2012 - 11:01 AM, said:

what if you already have a 4G phone, with an unlimited data plan and upgrade to something like a Droid 4 later this summer would you still be able to keep your unlimited plan??

I don't think so, but I'm not certain.

[JoeMo7384]

This is a time when people are going to take their smartphones and go to prepaid services. I'm ready to ditch ATT and go to a prepaid service for cheaper prices on plans.

[JJsPaintball]

Several things still not addressed: They are all doing it.
The 2nd and 3rd level tier carriers don't own tower space, so even their unlimited plans
mean 'only on the native network' which is nil.
AT&T has a 'new' shared plan, just like Verizon.
http://www.att.com/s...?tab2/WT.srch=1

The real reason: Single, small monthly bill, high data users WILL leave the
major carriers. That is fine- they want them gone. It will free up capacity
on the major carriers AND those same users that use more than their share
will effectively cripple those tiny carriers that already cannot afford the
major LTE upgrades. It's like sending poison into the nest. Remember back
when AOL was the single largest ISP in the world? Where are they now? Same
play. Game, Set, Match.

[LiveBrianD]

JJsPaintball, on 31 July 2012 - 11:24 AM, said:

Several things still not addressed: They are all doing it.
The 2nd and 3rd level tier carriers don't own tower space, so even their unlimited plans
mean 'only on the native network' which is nil.
AT&T has a 'new' shared plan, just like Verizon.
http://www.att.com/s...?tab2/WT.srch=1

The real reason: Single, small monthly bill, high data users WILL leave the
major carriers. That is fine- they want them gone. It will free up capacity
on the major carriers AND those same users that use more than their share
will effectively cripple those tiny carriers that already cannot afford the
major LTE upgrades. It's like sending poison into the nest. Remember back
when AOL was the single largest ISP in the world? Where are they now? Same
play. Game, Set, Match.

If you know where to look, you can still get plans with lots of data cheaply - for instance, I'm paying $30 on tmobile for 5GB data, then throttled, 100 minutes (beyond that it's 10 cents/minute) , and unlimited texting.

[marlor]

I have been with Verizon close to 20 years now and over the last year I am very unhappy with them. They grew too big for their britches and now they are just greedy.

[2908jh0epijf]

Just had this conversation with Verizon.


Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Travis'
Sarah: Hi
Travis: Hello. Thank you for visiting our chat service. May I help you with your order today?
Sarah: I would like to upgrade two of my phone under my account with the preferred pricing and keep my unlimited data.
Travis: I'd be happy to assist you.
Travis: I do apologize, but if you are upgrading to smartphones, you will be required to change the unlimited data plan. We no longer have unlimited data plans.
Sarah: I'm asking you please.
Sarah: I've been at this company for over ten years
Sarah: You are being unfair.
Sarah: Please.
Sarah: I've been waiting for the iPhone 5 and so has the other person under my account.
Travis: I do understand, but the only way to keep your unlimited data is to purchase the device at full retail price.
Sarah: That's a dick move on your part.
Sarah: Seriously [censored] you guys.
Sarah: I hate Verizon.
Sarah: We're going to leave your company.
Sarah: Nothing but lies and empty promises.
Sarah: I'm fed up.
Sarah: I want the iPhones with discount pricing (I've earned it) and unlimited data or we're leaving because we are NOT under contract anymore.
Travis: I do understand your concern. We no longer have unlimited data and teh pricing in red is the discounted pricing for the iPhone 5.
Sarah: Either you offer me my way or we are leaving.
Sarah: Do you even care?
Sarah: I've been with your company for over ten years.
Travis: I do apologize, but we no longer have unlimited data plans.
Sarah: I don't know how you can work for such an unethical company.
Sarah: I hate Verizon and I will be telling everyone I know how horrible you are.
Travis: is there anything else that I can help you with tonight?
Sarah: Nothing but candid answers. Can't you help me?
Sarah: I'm giving you the opportunity to keep my business.
Travis: The only way that you can keep your unlimited data is to purchase the device that you want at full retail price.
Sarah: I hate your company.
Sarah: and I'm one of the "good" customers.
Sarah: Worst thing that ever happen to Alltel was Verizon buying it out.
Sarah: You let me down today.
Sarah: Very poor customer service.
Travis: Will you be placing an order tonight?
Sarah: I will if you allow me to have premium pricing and keep my unlimited data plans.
Travis: We no longer have unlimited data, unless you purchase the device at full retail price.
Sarah: You have no sense of customer loyalty.
Travis: It has been my pleasure to chat with you today! Please feel free to re-open the chat session if you need further assistance . Thank you and have a great day!
Sarah: Do you care?
Thank you for chatting with us, visit our Online Workshops to learn more about your devices. Click "End Chat" to tell us how we did today via our survey.

[2908jh0epijf]

Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Travis'
Sarah: Hi
Travis: Hello. Thank you for visiting our chat service. May I help you with your order today?
Sarah: I would like to upgrade two of my phone under my account with the preferred pricing and keep my unlimited data.
Travis: I'd be happy to assist you.
Travis: I do apologize, but if you are upgrading to smartphones, you will be required to change the unlimited data plan. We no longer have unlimited data plans.
Sarah: I'm asking you please.
Sarah: I've been at this company for over ten years
Sarah: You are being unfair.
Sarah: Please.
Sarah: I've been waiting for the iPhone 5 and so has the other person under my account.
Travis: I do understand, but the only way to keep your unlimited data is to purchase the device at full retail price.
Sarah: That's a dick move on your part.
Sarah: Seriously [censored] you guys.
Sarah: I hate Verizon.
Sarah: We're going to leave your company.
Sarah: Nothing but lies and empty promises.
Sarah: I'm fed up.
Sarah: I want the iPhones with discount pricing (I've earned it) and unlimited data or we're leaving because we are NOT under contract anymore.
Travis: I do understand your concern. We no longer have unlimited data and teh pricing in red is the discounted pricing for the iPhone 5.
Sarah: Either you offer me my way or we are leaving.
Sarah: Do you even care?
Sarah: I've been with your company for over ten years.
Travis: I do apologize, but we no longer have unlimited data plans.
Sarah: I don't know how you can work for such an unethical company.
Sarah: I hate Verizon and I will be telling everyone I know how horrible you are.
Travis: is there anything else that I can help you with tonight?
Sarah: Nothing but candid answers. Can't you help me?
Sarah: I'm giving you the opportunity to keep my business.
Travis: The only way that you can keep your unlimited data is to purchase the device that you want at full retail price.
Sarah: I hate your company.
Sarah: and I'm one of the "good" customers.
Sarah: Worst thing that ever happen to Alltel was Verizon buying it out.
Sarah: You let me down today.
Sarah: Very poor customer service.
Travis: Will you be placing an order tonight?
Sarah: I will if you allow me to have premium pricing and keep my unlimited data plans.
Travis: We no longer have unlimited data, unless you purchase the device at full retail price.
Sarah: You have no sense of customer loyalty.
Travis: It has been my pleasure to chat with you today! Please feel free to re-open the chat session if you need further assistance . Thank you and have a great day!
Sarah: Do you care?
Thank you for chatting with us, visit our Online Workshops to learn more about your devices. Click "End Chat" to tell us how we did today via our survey.

[LiveBrianD]

Yep, customer service reps do seem to act like drones sometimes. I have my own reasons for hating Verizon as well. (I'm definitely NOT objecting to paying far less for service that's nearly as good with T-Mobile prepaid, as well as getting updates that haven't been messed with on my Nexus, though. And for the record, the Verizon Nexus still doesn't have Jelly Bean. Mine got it at least 1.5 months ago.)

[waldojim]

2908jh0epijf, on 17 September 2012 - 04:43 PM, said:

Just had this conversation with Verizon.


Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Travis'
Sarah: Hi
Travis: Hello. Thank you for visiting our chat service. May I help you with your order today?
Sarah: I would like to upgrade two of my phone under my account with the preferred pricing and keep my unlimited data.
Travis: I'd be happy to assist you.
Travis: I do apologize, but if you are upgrading to smartphones, you will be required to change the unlimited data plan. We no longer have unlimited data plans.
Sarah: I'm asking you please.
Sarah: I've been at this company for over ten years
Sarah: You are being unfair.
Sarah: Please.
Sarah: I've been waiting for the iPhone 5 and so has the other person under my account.
Travis: I do understand, but the only way to keep your unlimited data is to purchase the device at full retail price.
Sarah: That's a dick move on your part.
Sarah: Seriously [censored] you guys.
Sarah: I hate Verizon.
/snip

I have to ask this. How many people come into your place of business, order a cheeseburger from you, then start swearing at you because you don't serve the flavor burger they want? I assume cheeseburger, because only uneducated children act like that to people they don't know. Not 30 seconds into a conversation and swearing at someone because.... what? Because they have a job, and you don't like it. Because they have strict standards they are held to, including how they handle little crybabies and you call THEM unethical.

Grow up.

[waldojim]

LiveBrianD, on 17 September 2012 - 05:16 PM, said:

Yep, customer service reps do seem to act like drones sometimes. I have my own reasons for hating Verizon as well. (I'm definitely NOT objecting to paying far less for service that's nearly as good with T-Mobile prepaid, as well as getting updates that haven't been messed with on my Nexus, though. And for the record, the Verizon Nexus still doesn't have Jelly Bean. Mine got it at least 1.5 months ago.)

That had nothing to do with a drone, that had everything to do with lack of respect. And not on Verizons part. I have dealt with many companies, and been forced to take drastic measures. There are some that work better than others. Breaking out "That is a dick move" "[censored] you" and "I hate you" gets nothing from the other end except a customer service agent thinking "Ok, how much longer until I can hang up on this farking child". Because once you do that, they have absolute no obligation to help you. This has been true in MOST customer service positions I have been in. Act like a child, and prepare to be treated like one.

What does work, at least against Sprint, is to go to the local office, take a head count, and make darn sure customer service understands where you are, and that you intent to make sure everyone in the room understands how you have been treated unfairly. This worked extremely well for me. Though, I also had a slightly more legitimate complaint at the time.

No one wants to babysit a 40 year old child. I know I certainly don't.

[tiger83186]

I'll take it