[coastie65]

Things were working fine last night, then today, I have been unable to stay on the internet. I go in through MSN and it doesn't take long before I get the message: MSN has stopped working. I have done a system restore, no good, uninstalled and reinstalled MSN, didn't work, and Uninstalled then reinstalled Windows Live Essentials, didn't work. It doesn't seem to matter which Hdd I boot into either. I have run scans and other than tracking cookies nothing. Oddly enough, it was fine on my laptop. I am using IE at the moment.

[LiveBrianD]

I wonder if there's some corrupted stuff in the AppData folder. (and uninstallers often don't get rid of the stuff the program put in there) Go to %appdata% and look for something about MSN Explorer, and delete it. (you might also want to check under \Users\username\Appdata\Local)

[coastie65]

LiveBrianD, on 04 June 2012 - 06:03 PM, said:

I wonder if there's some corrupted stuff in the AppData folder. (and uninstallers often don't get rid of the stuff the program put in there) Go to %appdata% and look for something about MSN Explorer, and delete it. (you might also want to check under \Users\username\Appdata\Local)

Het Brian, Good point, but I'm ahead of you there as I had done that as well, just forgot to mention it. The laptops work fine and I'm going to hook up the Gateway and try that ( it needs some upadating any way. plus the the new card is to arrive today ( plus my cell phone ). I tried booting into another drive and got the same thing on that. That pretty much rules out a software issue. All I have left at the moment is too uninstall the MOBO Drivers and reinstall them ( it is hardwired to the router ). I have pretty much narrowed it down to the MOBO. Either the drivers are corrupted or a problem the with the ethernet port itself. I have another MOBO that may or may not work. As I said, I boot into one of the Hdds and it didn't work there either, but did work on the laptops ( wireless ). If it works with the Gateway ( hard wired ) then I'll know it is a hardware issue.

[mjd420nova]

I hope this MOBO isn't one with the NIC on board. I've run across a number of these types of failures, one even locked up the router and wouldn't let anyone onto the network. I tried installing a plug in card for the NIC but the MOBO still couldn't connect. Something on the MOBO dealing with the NIC and had to trash the board. I can't think of any other fault that wouldn't have been cured by a back up or roll back/restore.

[LiveBrianD]

I doubt it's the NIC if IE works properly. I wonder - could there have been a recent software or av definition update that happened to get installed on the desktop but not the laptop? I'm assuming that Chrome, Firefox, etc work fine too, right? You still have a second copy of Win7 on the hard drive in your desktop, right?

This post has been edited by LiveBrianD: 05 June 2012 - 09:53 AM

[coastie65]

mjd420nova, on 05 June 2012 - 06:58 AM, said:

I hope this MOBO isn't one with the NIC on board. I've run across a number of these types of failures, one even locked up the router and wouldn't let anyone onto the network. I tried installing a plug in card for the NIC but the MOBO still couldn't connect. Something on the MOBO dealing with the NIC and had to trash the board. I can't think of any other fault that wouldn't have been cured by a back up or roll back/restore.

Hey, No. I've tried it with other computers and getting the same thing. It would seem to be something on their end, although others I've talked to don't seem to be having issues. Their support sent me a mesage saying they were transitioning to a new version of MSN ( 10 ). That shouldn't be causing those issues I wouldn't think, but with Microsoft who knows. I've done about all I can here and as I said, it doesn't matter which computer I am on after about 2 mins max, MSN quits. It is unusable at the moment. Was working fine Sunday, but not Monday and beyond. There had been some intermittant problems for the past couple weeks though, but nothing all that great. I have pretty much ruled out hardware and software issues on this end. I'm pretty sure it is an MSN thing ( I have MSN Premium ).

[coastie65]

LiveBrianD, on 05 June 2012 - 09:50 AM, said:

I doubt it's the NIC if IE works properly. I wonder - could there have been a recent software or av definition update that happened to get installed on the desktop but not the laptop? I'm assuming that Chrome, Firefox, etc work fine too, right? You still have a second copy of Win7 on the hard drive in your desktop, right?

Hey Brian, I have a second copy installed as well as MSN Premium and got the same thing when I tried it. I also tried it on the Laptop and got the same thing. My thinking is that it is one their end. All I got from them was that they were migrating to a new version. I uninstalled and reinstalled all associated software to no avail as well. It was working fine one day than Monday nothing but crashes, which continue. I.E. is fine.

[LiveBrianD]

Yeah, it must be a flawed update with it or something like that. Why do you use it anyway?

[mjd420nova]

Coastie: I just checked with a few users that have a cross section of IE and Chrome with both MSN and MSN premium. Aside from some who noticed a slight difference in the look and loading time, everything seems fine. I had no trouble with MSN but yesterday there was a lock up for me but it was only once and I got back to where I was right away again. One user, an HP i7 with Chrome did have to reload MSN when an update didn't take and had no problem with the retry. Sometimes it's just a fleeting thing but a download/update creates more headaches and best left uninstalled until a restore point or fresh back up can be made. I had this happen to my server, it was set to update overnight, 2AM and it was blue screened when I got up at 5AM. A reload of backup solved the problem and an immediate update had no trouble. Little did I know that was only the beginnings of the death throws of a DSL modem tossing extra bits about.

This post has been edited by mjd420nova: 05 June 2012 - 02:28 PM

[coastie65]

mjd420nova, on 05 June 2012 - 02:27 PM, said:

Coastie: I just checked with a few users that have a cross section of IE and Chrome with both MSN and MSN premium. Aside from some who noticed a slight difference in the look and loading time, everything seems fine. I had no trouble with MSN but yesterday there was a lock up for me but it was only once and I got back to where I was right away again. One user, an HP i7 with Chrome did have to reload MSN when an update didn't take and had no problem with the retry. Sometimes it's just a fleeting thing but a download/update creates more headaches and best left uninstalled until a restore point or fresh back up can be made. I had this happen to my server, it was set to update overnight, 2AM and it was blue screened when I got up at 5AM. A reload of backup solved the problem and an immediate update had no trouble. Little did I know that was only the beginnings of the death throws of a DSL modem tossing extra bits about.

As I said, this is a problem with multiple computers ( all Windows 7 ). The laptop has not had any updates since the May Windows updates. I haven't tried any Vista machines yet. But will go in there and fire up the Laptop my Mom uses which has Vista installed.

[mjd420nova]

This just gets stranger and stranger. Are all the affected units wireless?? What other common things could be causing this fault?? This is beginning to sound like something in common (router?) or switch/hub is acting up.. The platforms I queried were a mix of XP, ME, Vista and WIN7. No Linux, unfortunetly.

[coastie65]

mjd420nova, on 05 June 2012 - 03:33 PM, said:

This just gets stranger and stranger. Are all the affected units wireless?? What other common things could be causing this fault?? This is beginning to sound like something in common (router?) or switch/hub is acting up.. The platforms I queried were a mix of XP, ME, Vista and WIN7. No Linux, unfortunetly.

The Vista machine was running until I signed out without issue. It seems to only be with Windows & machines. I have pretty much ruled out hardware and software, so it only leaves the idiots in Redmond. This is the signature:



roblem signature:

Problem Event Name: APPCRASH

Application Name: msn.exe

Application Version: 10.20.91.1100

Application Timestamp: 4e1bccfb

Fault Module Name: hmssm9.dll

Fault Module Version: 10.20.91.1100

Fault Module Timestamp: 4e1bcd3a

Exception Code: c0000005

Exception Offset: 0004589f

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:



http://go.microsoft....88&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:



C:\Windows\system32\en-US\erofflps.txt

This post has been edited by coastie65: 05 June 2012 - 03:58 PM

[coastie65]

Ok. I checked the fault module and it is the server. I figured as much as I had pretty much ruled out everything else. Oddly enough, I am doing this from my Mom's account and it seems to be doing fine. I called MSN Support ( India ? ) and they were aware of the server issue and said it had been an on going situation and it was being worked on. I had had some crashes but not a big problem as once I logged back on, it was fine, but did get a little more frequent. I was blaming it on FaceBook as I was spending a lot of time over there and thought it was messing things up. I guess I'll just have to wait until they get things fixed.

UPDATE: Ok. I have tried something and so far it hasn't dropped out on me. I right clicked on the Butterfly on the desktop then on properties. Found Target files and clicked on that. found the culprit module ( hmssm9.dll and renamed it hmssm9.old ). once I did that I went to program and features and clicked on MSN and then add addtional features option. The only thing that was needed was something called digital imaging something or other, but there was also a run time thing added as well. So far I am stil chugging along when it would ahve timed out or whatever the heack it doing.

This post has been edited by coastie65: 06 June 2012 - 04:31 PM

[coastie65]

The Module giving me the problems is hmss9.dll. It is a communications module. The primary account does well, it is the secondary account that quits. Now, If I change the file extension form .dll to .old. it works fine ( except for the email ). My guess at this point is that it is the MSN server. Don't know what they are doing, if anything, but wish they would hurry up.