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Facebook totally sucks in customer service! Yes, I'm sick and tired of how FB does things. They have no consideration or respect for their users and what they want. They just do whatever they want to do, whether people "like" it or not. I find it very rude. Arrogant. Very egotistical, just like it's big-headed founder. Go read all the complaints in the advertising community forum. There are a lot of people complaining and nobody from FB even bothers to help business people who are trying to advertise with them and willing to pay them money, and they still ignore them. And, this has to do with FB making money. FB is going to learn the hard way, if they make everyone mad, they could become a "ghost-town" and extinct overnight, just like all the other companies that treated their customers like guinnea pigs and laboratory rats. FB's social skills are prehistoric like dinosaurs. I am a major user of FB, but I'm very disappointing in how they treat their user customers. They need to be whack on the side of the head with a 2x4 for treating their users they way they do. JR

Well, looks like Sunday July 1, 2012 is the last day I have FB. Good bye FB. I'm sure you won't miss little old me.

This is why I am no longer on FB very often anymore. I come here to communicate with a few people and leave. I do this about once a month. Anymore and I may as well give them my SS#, Credit Cards, Bank Accounts and the keys to my house and car.

We are the product, not the customers. That doesn't make everything okay, but it should be pointed out as it is the correct perspective to look at it from. No matter how much you may like what Facebook does for you as a service, at the end of the day you are not the customer they are trying to satisfy. So, if you are the product, you have to ask yourself.....can you really expect to be treated better? Nothing in HUMAN history, let alone American, indicates that anybody EVER has treated their product any better then they absolutely had to....because it costs money. The less you spend on the product, the higher your margins. The more efficient you can produce your product for your target customers, the higher your margins.

When people tell me that Facebook will get better about this kind of thing, I look at this dynamic and I wonder why on Earth they could possibly believe that. People can complain all they want, but unless they are willing to actually stop using Facebook and thus choose not to be the product, Facebook will continue to walk right over them.

I myself have not made the decision to quit Facebook, I find it to be extremely convenient. This email change thing though has pushed my buttons, and if I find out that it has has secondary affects that are keeping me from receiving emails...I am out. Unfortunately I highly doubt that many other people will actually stop using Facebook, so I do not expect change. In what can only be described as perhaps the ultimate irony, they will instead flock to their Facebook pages and complain, keeping user and posting stats high...which keeps marketing dollars high.

If you really want to throw a tinfoil hat on it, think about this: What if Facebook makes changes like this purposely just to boost online posting numbers and thus boost advertising dollars? Maybe they aren't doing it yet, but how long until they do? I mean they are a public company now, sooner or later a quarterly report might need a bit of help to be positive. I think the corporate world has already proven they will do just about anything to keep stockholders happy, no? I am not saying, I am just saying.

C'mon! Get real!

Any FB member who does not know that FB will victimize them anytime, anywhere, for anything that will increase their profits is so far beyond "naive" as to be genuinely "stupid".

...And I know high-level IT Pros who still "worship" FB...!!!

BrantKing, on 01 July 2012 - 08:26 PM, said:

...And you are speaking (er, I mean typing) the the absolute truth!

Want to really get answers from Fb? Want to make them listen to your complaints? Buy a share of the stock. That gives you the right to send them e-mail and snail mail letters with your questions and complaints. It also gives you the right to attend the corporate annual shareholders meeting. There you can ask any of the board members and executives the questions the minions didn't bother to answer. I have shares in every utility company that serves my home. If I don't get a reasonable explanation for a problem I go to the meeting and bitch. Within days I get calls from supervisors etc. Then the problem gets fixed. Sure it takes a bit of time to go to the meeting. But, think of all the fun you can have kicking the 500 pound gorilla's shins and getting away with it, Cheers

AZBorderDude, on 02 July 2012 - 03:08 AM, said:

or just stop using facebook since buying stock just gives them more money.

I have tried to change my Facebook email back from @Facebook but when I do it says the password is incorrect. It is the same password I used to log in. Facebook is dead set on making that change stick! This is getting ridiculous!

To me this could be seen as tampering with a customer's private and personal info. So if that is the case, I call it... ILLEGAL.