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I Think I Have A Virus

#21 User is offline   Flashorn 

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Posted 07 August 2012 - 02:30 PM

Hey bs27 !

OK, to upload a text file or picture, you could either use the Attachment editor at the bottom of the box you are typing your reply in
or use a image hosting site like Photobucket (this is what I do). IF you want to know how to use one of those sites, just let me know
and I will prepare a tutorial on how to upload your pics to this forum. It's very easy and I find Photobucket to be the easiest one.
You will have to register to have a free account . http://photobucket.com/

I think in your case, the Attachment editor at the bottom of the reply box would be sufficient as all you want to do is upload text report
from the scans I asked for or simple screen shots.

This is how it's done :

Click on the Red ADD Reply button.

A reply box will open.
Type your reply.
When done typing, click on the Attachment button in Blue on the bottom left of the reply box.

Posted Image


A folder will open with your PC's files and folders.


Posted Image


Navigate to where the file you want to upload is.
Click on that file.
Click on the OPEN button on bottom right.
File will be uploaded and posted to (or attached) to your reply.



Any questions , just ask.

Could I also have the other scans I asked for please.



FLASHORN.

Attached File(s)


This post has been edited by Flashorn: 07 August 2012 - 02:56 PM

Posted Image Posted Image

Posted Image

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Patience is Life.
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#22 User is offline   LiveBrianD 

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Posted 07 August 2012 - 07:06 PM

Try uploading them to photobucket or imageshack and linking to them here. If they're below 750KB total, you can attach them below your post. (use a PNG or JPG, not a BMP file)
Spoiler
"The Internet will be used for all kinds of spurious things, including fake quotes from smart people." -Albert Einstein
Need a Windows ISO image?
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#23 User is offline   johhny 

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Posted 07 August 2012 - 11:07 PM

This surely point towards the problem due to Viruses. You need to install an antivirus program in your Laptop because as these viruses may corrupt your personal as well as data which might cause you a lot. You can go for Kaspersky Antivirus 2012 or Avast! Pro Antivirus or further, any problem if you come across, you can call Microsoft Certified Technicians,they would solve your problem.
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#24 User is offline   bs27 

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Posted 11 August 2012 - 04:13 AM

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:10:17 AM, on 8/11/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16447)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Program Files (x86)\Windows Live\Photo Gallery\WLXPhotoGallery.exe
C:\Program Files (x86)\Windows Live\Photo Gallery\WLXPhotoGallery.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_270_ActiveX.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Users\shawna\Downloads\HijackThis (1).exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/CQNOT/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/CQNOT/1
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Launches HP Network Check that helps you solve connection issues - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra 'Tools' menuitem: HP Network Check - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {4B54A9DE-EF1C-4EBE-A328-7C28EA3B433A} (Bitdefender QuickScan Control) - http://quickscan.bit...m/qsax/qsax.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset...lineScanner.cab
O16 - DPF: {9191F686-7F0A-441D-8A98-2FE3AC1BD913} (ActiveScan 2.0 Installer Class) - http://acs.pandasoft...s/as2stubie.cab
O16 - DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} (SABScanProcesses Class) - http://www.superadbl...ivex/sabspx.cab
O16 - DPF: {E6BB2089-163F-466B-812A-748096614DFD} (CAScanner Control) - http://cainternetsec...r/cascanner.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe
O23 - Service: AMD Reservation Manager - Advanced Micro Devices - C:\Program Files\ATI Technologies\ATI.ACE\Reservation Manager\AMD Reservation Manager.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe
O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
O23 - Service: HP Wireless Assistant Service - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe
O23 - Service: HP Client Services (HPClientSvc) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
O23 - Service: IconMan_R - Realsil Microelectronics Inc. - C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files (x86)\McAfee Security Scan\3.0.271\McCHSvc.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: RoxioNow Service - Roxio - C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 12750 bytes
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#25 User is offline   bs27 

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Posted 11 August 2012 - 04:28 AM

this is the process that are running on my computer.

Attached thumbnail(s)

  • Attached Image: Capturelarge11.PNG
  • Attached Image: Capturelarge2.PNG
  • Attached Image: Capturelarge3.PNG

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#26 User is offline   bs27 

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Posted 11 August 2012 - 04:32 AM

This is the ccleaner startup.

Attached thumbnail(s)

  • Attached Image: ccleanerstartup.PNG

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#27 User is offline   bs27 

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Posted 11 August 2012 - 04:36 AM

One other thing that I remembered, back when my computer started acting funny MSE had a few popups that say one of my hp files were suspicious. I dont know if that has anything to do with it or not but I thought I should tell you.
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#28 User is offline   Flashorn 

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Posted 11 August 2012 - 05:35 AM

Hey bs27 !

OK, there are LOTS of processes on this PC.

Now, I'm gonna have to ask, what do you Really need to work or study with. Which programs are you
really needing and which ones are installed but, not being used???

I see HP has quite a few of those processes. Also, all those tool bars from Yahoo and others like MSN.
Do you have Yahoo as your Start page or MSN?

I also see instances of Norton antivirus , plus Tea Timer which is part of Spybot,Search & Destroy Plus,
MSE Plus superantispyware all in the Start menu or active on your PC.

You don't need all of them as a matter of fact, they will contribute to your PC being slow. You only need One
of them and that should be MSE plus the firewall. Superantispyware is OK for On-Demand scanning Only.

I would like you to open Task Manager again and tell me How many processes are running. You will see
this info on the bottom left of the Task Manager's screen.

There is allot of work to be done here and I don't think the PC being slow is caused malware.

You seem to install programs but, do not uninstall if you don't use them anymore. This is one cause as
those programs are still running processes in the background even though you don't use that program.
They are simply slowing down your PC.

If you're willing, start by giving me the names of the programs that you use on a constant basis and the ones
that you still use but, only occasionally.

Do you have a HP printer (all-in-one or other) and do you use this all the time.

I will look at those screen shots and reports more in detail. In the mean time, try to gather ALL of the info
I asked for in this reply pls.


FLASHORN.
Posted Image Posted Image

Posted Image

Eurocom Scorpius: 3840QM-2.8 GHz-Ivy Bridge ; ATI 7970M Crossfire ; Intel SSD 520 series 480GB ; Seagate Momentus XT 750 GB,7200RPM ; 16 GB Corsair Vengeance 9 9 9 24 ; Sound Blaster X-Fi MB2 ; THX True Studio Pro.

Patience is Life.
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#29 User is offline   bs27 

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Posted 12 August 2012 - 03:47 AM

Your right my computer has got so slow. I never do uninstall anything. My sons has probably put lots of stuff on here that I dont even know that are on here. I have yahoo set as my homepage. I dont know what all those hp programs are. I am willing to delete whatever you think would you would advise me to. Most progams that I need I also have install on my desktop.

I checked the process again it says that there are 74 running. I do have a hp all in one printer that I use.
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#30 User is offline   bs27 

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Posted 12 August 2012 - 06:21 AM

View Postbs27, on 12 August 2012 - 03:47 AM, said:

Your right my computer has got so slow. I never do uninstall anything. My sons has probably put lots of stuff on here that I dont even know that are on here. I have yahoo set as my homepage. I dont know what all those hp programs are. I am willing to delete whatever you think would you would advise me to. Most progams that I need I also have install on my desktop.

I checked the process again it says that there are 74 running. I do have a hp all in one printer that I use.



Wow I really messed up when I typed this post. I really should have read what I wrote before posting it. Sorry. What I was saying is I have the programs that I need on my desktop. Whatever you think I should delete from my laptop I will.
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#31 User is offline   Flashorn 

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Posted 12 August 2012 - 03:22 PM

Hey bs27 !

It's OK, I understood what you meant LOL!

Now, to start , how about you open Programs & Features (Start > Control Panel > Programs & Features)

Take a screen shot (or two or three...) of what is seen and upload it here the same way you did for the Task-manager.

We will start with that and go on to HijackThis afterwards. This will ensure that we don't delete entries that might be
needed for other programs and we will be reducing some processes on the way.

Do you use the printer from the notebook? IF not, then we will uninstall all of HP's software as it does run in the background
and uses lots of resources. Some you might like to keep, I will explain what they do and if you need them, we will not
uninstall.

So, take a few screen shots of the Programs & Features and we will go from there.



FLASHORN.
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Eurocom Scorpius: 3840QM-2.8 GHz-Ivy Bridge ; ATI 7970M Crossfire ; Intel SSD 520 series 480GB ; Seagate Momentus XT 750 GB,7200RPM ; 16 GB Corsair Vengeance 9 9 9 24 ; Sound Blaster X-Fi MB2 ; THX True Studio Pro.

Patience is Life.
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#32 User is offline   johhny 

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Posted 12 August 2012 - 09:51 PM

Try installing a good Anti-virus program in your Laptop and Internet Security Suite as well if you use internet. The Anti-virus protection will help protecting your computer from virus infections.
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#33 User is offline   bs27 

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Posted 13 August 2012 - 08:33 AM

Here is a screenshot of my programs. I also have a question. I was looking in the event viewer to see what, if any, errors had occured and there is quiet a few. The one that I am really worried about is the crital error that says my hard drive is corrupt. It repeats this error around 10,000 times. Here is what it says, The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\Harddisk\Volume2.
Then the other error says something almost the same except it says to run chkdsk on the volume c:.
I would like to keep the printer on here. I do use it from my laptop quiet often.

This post has been edited by bs27: 13 August 2012 - 08:35 AM

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#34 User is offline   bs27 

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Posted 13 August 2012 - 08:37 AM

Here is the screenshot.

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  • Attached Image: Captureprograms.PNG

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#35 User is offline   LiveBrianD 

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Posted 13 August 2012 - 11:42 AM

View Postbs27, on 13 August 2012 - 08:33 AM, said:

Here is a screenshot of my programs. I also have a question. I was looking in the event viewer to see what, if any, errors had occured and there is quiet a few. The one that I am really worried about is the crital error that says my hard drive is corrupt. It repeats this error around 10,000 times. Here is what it says, The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\Harddisk\Volume2.
Then the other error says something almost the same except it says to run chkdsk on the volume c:.
I would like to keep the printer on here. I do use it from my laptop quiet often.


If you're getting errors about hard drive corruption, the drive is probably going. Backup your data NOW!
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#36 User is offline   Flashorn 

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Posted 13 August 2012 - 02:47 PM

Hey bs27 !

OK, there are a few programs that can go and I will ask about some that I don't know if you still use or not.

As for those errors in Event manager well, you can take those with a grain of salt. There useful if you know
how to use them and it will report on lots of things that it thinks might be wrong.

Let's clean up those programs first and then, you can run a chkdsk to see if there are any real problems.


Are you playing any games on this notebook ?


Before we uninstall programs, open CCleaner and click on the Tools tab (on the left). Now, click on "Startup"

The first four entries with a YES beside them can be Disabled. Please click on one entry at a time then, click on the
Disable button on the right side.

The Fifth entry is for the HP Dock that you might or might not use. This would be the program that appears on the top
of the screen when on the desktop. It is mostly for verifying and updating programs and shortcuts to their online store.
IF you don't use then, Disable as well.


Posted Image


I will reply with the programs that should be uninstalled.


FLASHORN.

This post has been edited by Flashorn: 13 August 2012 - 03:05 PM

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Patience is Life.
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#37 User is offline   Flashorn 

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Posted 13 August 2012 - 03:33 PM

Hey bs27 !

Once you have Disabled those running startup programs, you can then, continue to uninstall these programs.

Blio - Use ot not ? This is a E Reader application. Do you download Books from the net to read on your notebook ? If not then, uninstall

Coupon printer ? Do you print online coupons? If not, uninstall

Eset online scanner - Uninstall

Facebook Video calling ? Do you video call friends on Facebook ? if not , uninstall

HP Games - Uninstall. Might get a warning that this will interfere with other HP programs. Not true. Uninstall

HP Movie store - Uninstall. Might get a warning. Same as above unless you buy movies from Hp store.

McAfee Security Scan Plus - uninstall

Panda active scan - uninstall

PLayReady - uninstall

RoxioNow Player - Do you download movies from Hp store ? if not uninstall

Sophos Computer Security Scan - uninstall

Sophos Virus Removal Tool - uninstall

Spybot Search and Destroy - uninstall

Yahoo Software Update - uninstall

Yahoo Tool Bar - uninstall.


If you have questions on any of these programs to uninstall, pls ask before you uninstall them.

If you don't then, once programs uninstalled, pls run CCleaner (the Broom option only) and delete what it finds.


Reply after this has been completed and I will instruct on how to run chkdsk.



FLASHORN.
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Eurocom Scorpius: 3840QM-2.8 GHz-Ivy Bridge ; ATI 7970M Crossfire ; Intel SSD 520 series 480GB ; Seagate Momentus XT 750 GB,7200RPM ; 16 GB Corsair Vengeance 9 9 9 24 ; Sound Blaster X-Fi MB2 ; THX True Studio Pro.

Patience is Life.
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#38 User is offline   johhny 

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Posted 14 August 2012 - 12:05 AM

The virus infection can be judges by many symptoms such as, slow PC startup, slow internet, slow drives opening, Warning boxes like send now and don't send, and many more. You can install an Antivirus program in your computer such as Microsoft Security Essentials, Avast etc. but always go for the updated and latest version.
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