[PCWorld]

Post your comments for Sage 50 Complete Accounting 2013: Advanced Accounting Tools for Small Business here

[JimCPA]

I misspelled a word in my review of Sage 50. Should have proof read it. Please change the word "our" in the first line to "are". Thanks JimCPA

[snarrff]

if you buy sage 50 without payroll,l it cost $419.00, with payroll it cost $669 that's $250 extra for the payroll package when you go to renew it will cost you $486.00 after 2 days of arguing with them The original price I was given by customer service was $689.00 to renew the payroll. When I asked why it was so much they said because I got a software upgrade as well. But when I read the original packaging it includes a software update. If you are buying this software for the first time and you wish to do payroll be aware that you wil be paying every year

[CFO97]

If you Upgrade or purchase this version you will not be able to use payroll without paying an additional to few hundred dollars a year. You must now pay to have the tax table work. All previous versions allowed you to enter your own payroll formulas and information into the tables at no cost. Not now and what is even worse is that if you upgraded you can't even retrieve the formulas and tables you created. Also 2013 also has no significant upgrades to speak off.

Avoid Sage 50 2013 at all cost or you will pay, pay, pay. Whats next they will charge you enter invoices?

Shame on Sage for taking advantage of their customer and forcing them to pay hundreds of dollars more to use payroll, that was always free, without any warning.

I have been using Peachtree for over a decade years. This will be my last upgrade.

[buffytvs]

In response to an email from Sage, I downloaded the 30-day trial of 2013 yesterday. Not only did it not work, but ( as I discovered many frustrating hours later) destroyed the driver for MySql DB access so that my current cinstalled version of SA did not work. Sage refused to help in the grounds that I had not bought the 2013 version. Porential users of this software should be aware that whatever it does to their system, they can expect no help or support from Sage -- which if you've had any dealings with them, is about par for the course.

Since this attitude to customers (and I am a very long-term customer) is barely credible even for Sage, I attach below the transcript of my Chat Room session with the badly misnamed Help Desk.

Transcript of ‘Help’ chat session:





Barry (Listening)

Barry: Thank you for contacting Sage, my name is Barry, may I have your name please?
Guest Customer: Hi I'm Ray
Barry: May I have your account ID number please?
Guest Customer: 1460133 - I'm a 2010 user who just d/l the 2013 version on 30-day trial
Barry: Unfortunately we do not support the trial version and the 2010 version anymore. We only support the last 2 versions which is the 2011 and 2012 version. You can view the knowledgebase and the forum which is free and located at http://www.simplyacc....com/community/
Guest Customer: You don't support someone who d/l's a product you're trying to sell? Are you serious?
Barry: I would like to help for free but unfortunately support is not a free service and there are charges for support. We only support the full purchased versions. But you can use the FREE online resources for help in the link given above
Guest Customer: So you're saying that you are offering a new product on trial, and when it screws up my data files (which it seems to have done) you don't care and won't help?
Barry: If you have a quick non-supprt question, I may be able to answer but you'll need to use the online resources if you have a support issue
Barry: If you have an issue with your data file, you can restore your backup
Barry: Unfortunately we don't support the trial version because support is not a free service
Guest Customer: Then you won't mind if I post this thread on every web site I can find? (It won't access any of my backups, of which I have many).
Barry: You can use the free online resources for help
Guest Customer: I guess that's all then -.

Barry: I would like to help for free but unfortunately I cannot because support is not a free service. We'll gladly help you with your issue if you purchase the 2013 version (valid version that we support)

[bullywug]

Quote

In response to an email from Sage, I downloaded the 30-day trial of 2013 yesterday. Not only did it not work, but ( as I discovered many frustrating hours later) destroyed the driver for MySql DB access so that my current cinstalled version of SA did not work. Sage refused to help in the grounds that I had not bought the 2013 version. Porential users of this software should be aware that whatever it does to their system, they can expect no help or support from Sage -- which if you've had any dealings with them, is about par for the course. Since this attitude to customers (and I am a very long-term customer) is barely credible even for Sage, I attach below the transcript of my Chat Room session with the badly misnamed Help Desk. Transcript of ‘Help’ chat session: Barry (Listening) Barry: Thank you for contacting Sage, my name is Barry, may I have your name please? Guest Customer: Hi I'm Ray Barry: May I have your account ID number please? Guest Customer: 1460133 - I'm a 2010 user who just d/l the 2013 version on 30-day trial Barry: Unfortunately we do not support the trial version and the 2010 version anymore. We only support the last 2 versions which is the 2011 and 2012 version. You can view the knowledgebase and the forum which is free and located at http://www.simplyacc....com/community/ Guest Customer: You don't support someone who d/l's a product you're trying to sell? Are you serious? Barry: I would like to help for free but unfortunately support is not a free service and there are charges for support. We only support the full purchased versions. But you can use the FREE online resources for help in the link given above Guest Customer: So you're saying that you are offering a new product on trial, and when it screws up my data files (which it seems to have done) you don't care and won't help? Barry: If you have a quick non-supprt question, I may be able to answer but you'll need to use the online resources if you have a support issue Barry: If you have an issue with your data file, you can restore your backup Barry: Unfortunately we don't support the trial version because support is not a free service Guest Customer: Then you won't mind if I post this thread on every web site I can find? (It won't access any of my backups, of which I have many). Barry: You can use the free online resources for help Guest Customer: I guess that's all then -. Barry: I would like to help for free but unfortunately I cannot because support is not a free service. We'll gladly help you with your issue if you purchase the 2013 version (valid version that we support)

Barry is quite literally their worst support agent. He has on 2 seperate occassions given me instructions that if followed would have resulted in damage to my Simply Accounting data file. He's rude and kind of stupid. I've not had a good experience with Sage and I plan to switch back to Quickbooks after a year or two. I was especially annoyed to find that after a year of hyping Sage 50 and how revolutionary it is the shipped me a buggy version of Simply Accounting with no new features aside from a new logo. What a piece of crap.

[smallbusinessowner40]

AGREED THEY HAVE THE WORST CUSTOMER SERVICE. The transfer you from one department to the next I now have been on the phone for 1hr 40mins. Transferred 5 different times. All I am trying to do is activate the product. Needless to say I will be complaining and writting letters to everyone under the sun.

My advise do not try the trial version. The software and customer service is crap.

[TeammatesMike]

I've used Peachtree Complete for twenty years. Prior to using it in my own small business, I was a certified installer for the program. I recommended it, loved the features of it the program and used most of the modules except inventory. Our business doesn't really have one that lends itself to any sort of maintenance.

Now, though, they've taken away the largest function that I use. Payroll. In order to get it, I have to pay $270 a year for something that I do on my own. This whole idea of theirs is a ripoff and I hope that Peachtree realizes that it made a huge marketing blunder in forcing users to buy something that used to be voluntary. Previously we were able to fill in the numbers on our tax tables. Now we have to have Peachtree do it... and actually charge us for it.

Needless to say, I won't be buying that service and I'm going to do everything I can to discourage others to buy their software in the future. I don't mind having my prices go up. Just don't start taking away services and then forcing me to pay for what I've always had.