Sage 50 Complete Accounting 2013: Advanced Accounting Tools For Small Business
Posted 25 October 2012 - 01:33 PM
Posted 13 November 2012 - 07:56 AM
Avoid Sage 50 2013 at all cost or you will pay, pay, pay. Whats next they will charge you enter invoices?
Shame on Sage for taking advantage of their customer and forcing them to pay hundreds of dollars more to use payroll, that was always free, without any warning.
I have been using Peachtree for over a decade years. This will be my last upgrade.
Posted 16 November 2012 - 05:33 AM
Since this attitude to customers (and I am a very long-term customer) is barely credible even for Sage, I attach below the transcript of my Chat Room session with the badly misnamed Help Desk.
Transcript of ‘Help’ chat session:
Barry: Thank you for contacting Sage, my name is Barry, may I have your name please?
Guest Customer: Hi I'm Ray
Barry: May I have your account ID number please?
Guest Customer: 1460133 - I'm a 2010 user who just d/l the 2013 version on 30-day trial
Barry: Unfortunately we do not support the trial version and the 2010 version anymore. We only support the last 2 versions which is the 2011 and 2012 version. You can view the knowledgebase and the forum which is free and located at http://www.simplyacc....com/community/
Guest Customer: You don't support someone who d/l's a product you're trying to sell? Are you serious?
Barry: I would like to help for free but unfortunately support is not a free service and there are charges for support. We only support the full purchased versions. But you can use the FREE online resources for help in the link given above
Guest Customer: So you're saying that you are offering a new product on trial, and when it screws up my data files (which it seems to have done) you don't care and won't help?
Barry: If you have a quick non-supprt question, I may be able to answer but you'll need to use the online resources if you have a support issue
Barry: If you have an issue with your data file, you can restore your backup
Barry: Unfortunately we don't support the trial version because support is not a free service
Guest Customer: Then you won't mind if I post this thread on every web site I can find? (It won't access any of my backups, of which I have many).
Barry: You can use the free online resources for help
Guest Customer: I guess that's all then -.
Barry: I would like to help for free but unfortunately I cannot because support is not a free service. We'll gladly help you with your issue if you purchase the 2013 version (valid version that we support)
Posted 16 November 2012 - 04:09 PM
Barry is quite literally their worst support agent. He has on 2 seperate occassions given me instructions that if followed would have resulted in damage to my Simply Accounting data file. He's rude and kind of stupid. I've not had a good experience with Sage and I plan to switch back to Quickbooks after a year or two. I was especially annoyed to find that after a year of hyping Sage 50 and how revolutionary it is the shipped me a buggy version of Simply Accounting with no new features aside from a new logo. What a piece of crap.
Posted 17 January 2013 - 01:05 PM
My advise do not try the trial version. The software and customer service is crap.
Posted 23 January 2013 - 10:25 AM
Now, though, they've taken away the largest function that I use. Payroll. In order to get it, I have to pay $270 a year for something that I do on my own. This whole idea of theirs is a ripoff and I hope that Peachtree realizes that it made a huge marketing blunder in forcing users to buy something that used to be voluntary. Previously we were able to fill in the numbers on our tax tables. Now we have to have Peachtree do it... and actually charge us for it.
Needless to say, I won't be buying that service and I'm going to do everything I can to discourage others to buy their software in the future. I don't mind having my prices go up. Just don't start taking away services and then forcing me to pay for what I've always had.