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Tunnelbear Tunnelbear fool their costumers

#1 User is offline   KimberlyForssander 

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Posted 19 August 2012 - 01:18 AM

I read your article about Tunnelbear that fools ITV Player
well they even fool their customers, I had the software for a month and then the fed my account for another month and the program doesn't work anymore it keeps disconnecting all the time and tells me I have "little tunnelbear" and no fuel for the month, I have giant tunnelbear and have paid twice (I thought something was wrong)
I even tried to download the program again and giving it a new setup... nothing.

I wrote to Tunnelbear via emal, twitter and Facebook what really bothers me is that yesterday I read several have same problem and all their comments are gone today even mine because we want our money back there is a few comments from Mac users that had the same kind of problems but they are still there because Tunnelbear keep telling them something about "mountain lion"

I don't understand why they are doing this because the program doesn't work, they should be good at customer just as much when there is a problem as when it works, because when the program works it works very good so I think this is very sad that they are so bad at costumer service. They have a "livechat" on their site but I have never seen that they are online.

Since PC world given a very good review of the software I want you to know about this, they even removed my possibility to leave a comment on their like site on Fb, that for me is very suspicious and my emails keeps coming back as mailer demon, my twitter comments are also taken away

I didn't know where to add this comment (i have emailed to PCworld too since I think they need to know about this)

Have a nice day

Kimberly

This post has been edited by coastie65: 19 August 2012 - 08:55 AM

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#2 User is offline   coastie65 

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Posted 19 August 2012 - 08:59 AM

View PostKimberlyForssander, on 19 August 2012 - 01:18 AM, said:

I read your article about Tunnelbear that fools ITV Player
well they even fool their customers, I had the software for a month and then the fed my account for another month and the program doesn't work anymore it keeps disconnecting all the time and tells me I have "little tunnelbear" and no fuel for the month, I have giant tunnelbear and have paid twice (I thought something was wrong)
I even tried to download the program again and giving it a new setup... nothing.

I wrote to Tunnelbear via emal, twitter and Facebook what really bothers me is that yesterday I read several have same problem and all their comments are gone today even mine because we want our money back there is a few comments from Mac users that had the same kind of problems but they are still there because Tunnelbear keep telling them something about "mountain lion"

I don't understand why they are doing this because the program doesn't work, they should be good at customer just as much when there is a problem as when it works, because when the program works it works very good so I think this is very sad that they are so bad at costumer service. They have a "livechat" on their site but I have never seen that they are online.

Since PC world given a very good review of the software I want you to know about this, they even removed my possibility to leave a comment on their like site on Fb, that for me is very suspicious and my emails keeps coming back as mailer demon, my twitter comments are also taken away

I didn't know where to add this comment (i have emailed to PCworld too since I think they need to know about this)

Have a nice day

Kimberly


Hi Kimberly and welcome to the forums. I have moved this to a more appropriate area where the staff at PCW will see it. I am sorry you are having the peoblems you are having and I agree that it does sound suspicious. At the very least, it is definitley poor business paractice and it should nto be advertised, hightlighted.
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#3 User is offline   corpbear 

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Posted 19 August 2012 - 11:56 AM

Hey Kimberly,

Sorry to hear you didn't have a great TunnelBear experience. As we mentioned on your (9) posts to our Facebook page, we haven't received any email from you to support email address (support[at]tunnelbear.com). It's likely the "mailer daemon" error when you email us because you are sending it to the wrong address. I can assure you our email is working! :) Unfortunately, we don't know your email from Facebook and can't look into any issues until we know your account.

Please email support@tunnelbear.com and we'll get you fixed up!

Cheers,

-The TunnelBear Team

View Postcoastie65, on 19 August 2012 - 08:59 AM, said:

View PostKimberlyForssander, on 19 August 2012 - 01:18 AM, said:

I read your article about Tunnelbear that fools ITV Player
well they even fool their customers, I had the software for a month and then the fed my account for another month and the program doesn't work anymore it keeps disconnecting all the time and tells me I have "little tunnelbear" and no fuel for the month, I have giant tunnelbear and have paid twice (I thought something was wrong)
I even tried to download the program again and giving it a new setup... nothing.

I wrote to Tunnelbear via emal, twitter and Facebook what really bothers me is that yesterday I read several have same problem and all their comments are gone today even mine because we want our money back there is a few comments from Mac users that had the same kind of problems but they are still there because Tunnelbear keep telling them something about "mountain lion"

I don't understand why they are doing this because the program doesn't work, they should be good at customer just as much when there is a problem as when it works, because when the program works it works very good so I think this is very sad that they are so bad at costumer service. They have a "livechat" on their site but I have never seen that they are online.

Since PC world given a very good review of the software I want you to know about this, they even removed my possibility to leave a comment on their like site on Fb, that for me is very suspicious and my emails keeps coming back as mailer demon, my twitter comments are also taken away

I didn't know where to add this comment (i have emailed to PCworld too since I think they need to know about this)

Have a nice day

Kimberly


Hi Kimberly and welcome to the forums. I have moved this to a more appropriate area where the staff at PCW will see it. I am sorry you are having the peoblems you are having and I agree that it does sound suspicious. At the very least, it is definitley poor business paractice and it should nto be advertised, hightlighted.

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