smax013, on 24 October 2012 - 06:21 PM, said:
brainout, on 24 October 2012 - 04:20 PM, said:
I'm hoping Acer.com will see this post. I've been trying to get enough information to actually buy the Acer Travelmate 8573-9627 from some vendor, since it offers dual-hotload of Windows 7 Professional in either 32-bit or 64-bit, which the USER gets to choose when he gets the machine. So I keep writing vendors to see if they allow this, or whether they force 64-bit on me when I get the machine from them. So far, I either get no answer from the vendor, or get the answer that they FORCE the 64-bit configuration, so I can't change it back to 32-bit.
So, I wanted to go see if I could buy it directly from Acer, and make the choice myself when I get the machine from them. But you can't write Acer unless you are writing about a machine you already own. They have the worst website imaginable, no good way to compare models, no good way to get information, took me MONTHS to figure out the specs of the 8573 by tooling around the internet and their badly-designed website.
So how is someone going to learn enough to buy their product, and solve a problem like this one, if there is no way to contact Acer? So guess what? They just lost me as a customer, even though I adore my old Acer Aspire One I bought in 2008.
This is why PC sales are sluggish. Too hard to learn the specs, too hard to get information, too hard to go through their too-many models that are usually poorly configured, too hard to get answers, too hard to buy.
I'll just go get a no-name made from scratch, now. Dell's website is hard to use, so too ASUS, and Acer is even worse. Basta.
How about the "Acer Store" phone number: 1-800-910-2237
From the bottom of the page here: http://us-store.acer.com/default.aspx
FWIW, looking through the web version of the "Acer Store", it does not appear that they offer the model you want. By looking selecting that model number (TravelMater 8573), I only get a power supply listing...no listing for purchasing a computer itself.
BTW, are you sure "dual hotload OS" means what you think it means? This forum seems to imply that it just means that you get dual language versions installed and get to pick which language you want (i.e. rather than a separate model/SKU for English and French, both are available and you pick when you first boot it up): http://forums.ncix.c....php?id=1484617
I found at least one other link that suggested the same.
Your other option would be to just buy one. If it does only come with 64 bit Windows installed and you really want 32 bit, then worst comes to worst buy an OEM 32 bit Windows 7 license. It appears that Acer's support site does offer 32 bit drivers for both Windows XP and Windows 7, so you should be able to download the drivers that you would need.
Been there, done that. Yes, suddenly I can't get the 8573 references which only two weeks ago, were available on the website. After messing around with the Customer Service page, I finally got an email request through without having to put in a serial number. Will see what they say.
The sudden absence of the 8573, which was one of the best models I could find, is very distressing. So I'm still waiting for some of the Amazon vendors of it to reply to my query on getting 32-bit if I buy the machine. So far, Tiger Direct said I could get either one, but it was vague; antonline hasn't replied to my email for over a month, so I sent another; pcrush said they only provide it at 64-bit, which means I can't specify 32-bit anymore, and I've not heard back from the other vendors.
So maybe I'll go to System76, have them put Win7 Professional 32-bit on there, plus Debian. But obviously that won't be an Acer. Or, I'll go to DellAuction and get a Precision laptop with no OS. I sure won't go desktop, at this point.I wouldn't go to Win7 at all, but I want to help a few of my customers who are on Win7 and don't even know that's what they have. Most of my customers are professionals (i.e., physicians), so they aren't stupid. It tells you much, that they can't even figure out how to tell what OS they have.
MS shouldn't make people have to GUESS, if they want sales. It's criminal. It's too hard to buy a PC, for the same reason. Almost a full-time job, now, to figure out how it works, and Win8 only makes that problem worse. No wonder people have opted for tablets, that's about all they can understand, and even so, they spend their time very SLOWLY, guessing at how to swipe. It's like going down the rabbit hole with Alice, to use that stuff nowadays.
This post has been edited by brainout: 24 October 2012 - 10:04 PM