Hp Laserjet P2035n Printer will not print
Posted 08 November 2012 - 02:00 PM
Thank you for anyone that can help me with this issue.
I have remote offices that I deal with. I have a user that is having an issue with a printer.
She has a HP LaserJet P2035n printer.
Locally installed via USB
Running Windows 7 64 bit OS.
The Printer used to work and then one day about 3 months ago it just stopped working. I have been working on it ever since and have not come up with an answer yet. I have done everything I can think of from Manually installing printer to letting Windows do the install. Used HP programs to install and just drivers. I have swapped out USB cables and that seemed to help allow Windows 7 to recognize the printer now. Before it was coming up as an unknown device.
I have Tried drivers for P2030, 2035 and 2050 with no luck.The computer installs the printer and sees it, can set it as a default printer and goes through the printer spooling process. Processes the job, but never comes out. Nothing is stuck in the Que. It doesn't matter what is printed or from a certain program. Nothing will print out at all. I have searched Google going to many forums and I find printing issues, but they are about the printer won't stop printing. HP shows it is 100% compatible with a Windows 7 OS. I have tried to use Vista drivers as well thinking that they may be very similar.
I am wondering what is going on and if there is anyone who may know a fix to this issue.
Thanks for any help.
Posted 08 November 2012 - 06:38 PM
Need a Windows ISO image?
Posted 09 November 2012 - 08:24 AM
That to me is the first question. Without an answer to that, one cannot rule out the possibility that the printer is the problem...i.e. the printer "died".