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Backed Up Files On Justcloud Can't Be Deleted WARNING! Security Issue on JustCloud

#1 User is offline   FormerAppleGuy 

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Posted 20 November 2012 - 10:35 AM

FILES CAN NOT BE DELETED FROM YOUR JustCloud ACCOUNT ONCE BACKED UP!

JUSTCLOUD TECHNICAL SUPPORT IS UNRESPONSIVE! THEY JUST CONTINUE TO CRANK OUT BOILER PLATE REPLIES THAT DO NOT SOLVE THE PROBLEM.

To delete files, the user is supposed to move the mouse over the file to be deleted, then click delete on the right side of the highlight. THIS DOES NOT WORK.

Technical support at JustCloud is unresponsive. They just keep repeating boiler plate replies that don't address the fact that the "Delete file" function does not work. After three days of trying to get help, I finally deleted this app from my iPad, iPhone, and Mac computer.

If you can't delete a file once backed up to JustCloud, it presents a security issue for users.

Strongly recommend that users not download this app. Too risky! Remember, you have lost control of your sensitive, personal information once it's loaded up to JustCloud because you can not delete it.
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