[Win7boy]

Comcast Customer service is worst ive ever seen.I seriously think they have a calling center in India and they just read out of a textbook and don't want to listen to ANYTHING You say.I'm the one spending hard earned money for crappy service.So my family is switching to ATT 18MB/s for 34.99 for 12 months guaranteed.. My second to last bill from comcast was $43,99,Not bad,For 20/4 service,but really getting 25/5.But the bill last month jumped to $63 For no reason.Wanting to know why,I called,and had terrible customer service.They claim that the price could vary from month to month,without having to notify the customer

Lesson learned,Read the fine print.

This post has been edited by Win7boy: 02 January 2013 - 11:45 AM

[waldojim]

Guarantee rates, yes. But ATT will NOT guarantee 18mbit. In fact, they won't guarantee that you EVER see 18Mbit. The will only promise 12Mbit service, and no more. Just putting that out there - as a former att U-Verse customer myself.

For the sake of asking, that "no reason" rate change; could that have been from their introductory rates? Cable companies don't usually run 12moth rates before they go up to full price...

This post has been edited by waldojim: 02 January 2013 - 12:27 PM

[Win7boy]

Hmm,Wish i was told that before

12 Months for guaranteed $34.99.And the contract is 12 months

This post has been edited by Win7boy: 02 January 2013 - 12:29 PM

[waldojim]

Win7boy, on 02 January 2013 - 12:28 PM, said:

Hmm,Wish i was told that before

I understand that - shoot I was paying for 24Mbit, and never saw it. There was only 32~34Mbit total coming into the home, and about 1/2 of that was taken up with the HD video content. So yea, I got about 16~20Mbit of the 24 I was paying for, and I was told "sorry but the phone lines leading to your home caused the degradation. Nothing we can do about it." When they are ATT lines, and installed when they built those apartments...

Anyhow, For anyone interested, Charter still seems a reasonable company to deal with.

[Win7boy]

waldojim, on 02 January 2013 - 12:31 PM, said:

Win7boy, on 02 January 2013 - 12:28 PM, said:

Hmm,Wish i was told that before

I understand that - shoot I was paying for 24Mbit, and never saw it. There was only 32~34Mbit total coming into the home, and about 1/2 of that was taken up with the HD video content. So yea, I got about 16~20Mbit of the 24 I was paying for, and I was told "sorry but the phone lines leading to your home caused the degradation. Nothing we can do about it." When they are ATT lines, and installed when they built those apartments...

Anyhow, For anyone interested, Charter still seems a reasonable company to deal with.

But charters not in Nashville >.>

Dang it..wished i live in East Nashville,then i could get EPB Symmetrical.

[Win7boy]

So i just got all the Installation stuff,and the 2WIRE wireless box/modem (i think ) has no Cable input.Umm?

[LiveBrianD]

Yeah, att uses DSL - there should be a phone wire going into the modem. Put a DSL filter on each of your landline phones (so they go through the phone side), and then use a filter for the modem and connect that to the other side of the filter. Or, do what my dad did and put a DSL filter on the outside of the house where the cable comes in, and then route a phone cord from there directly to the router. (you don't need a filter on each phone that way)

Btw most likely you had a introductory rate with Comcast - the first 6 (or 12, forget which) months are at a lower rate, then it rises a bit, and after the end of 2 years you're up to the full price. I've had comcast for nearly 2 years now, and when I actually hit that mark, my dad will probably threaten to cancel. That usually fixes the problem. (there is no way I will consider switching back to AT&T, since they only have 768kbps/384kbps service here - they have too many customers as it is, and can't be bothered to upgrade their equipment for the local area. You snooze, you loose.)

[waldojim]

Win7boy, on 02 January 2013 - 01:10 PM, said:

So i just got all the Installation stuff,and the 2WIRE wireless box/modem (i think ) has no Cable input.Umm?

Most likely coming in over your phone line... just as mine did.

[crazy4laptops]

waldojim, on 02 January 2013 - 12:31 PM, said:

But charters not in Nashville >.>

Dang it..wished i live in East Nashville,then i could get EPB Symmetrical.

EPB is in Chattanooga, and its not quite as symmetric with the new speed increase. The base speeds are now 55-60 down and 30-35 up and that ping is amazing!

http://www.speedtest.../2425222777.png

[crazy4laptops]

Win7boy, on 02 January 2013 - 01:10 PM, said:

So i just got all the Installation stuff,and the 2WIRE wireless box/modem (i think ) has no Cable input.Umm?

2WIRE is common for DSL-based internet...

Also, at&t shouldn't be charging modem rental fees in TN, check on that.

[mjd420nova]

My switch was painless, usingone laptop on a CAT5 cable, switched from Comcast to AT&T in 30 minutes, then swap the cable out to the router and access through WIFI with the previous network intact. Too Easy. Buy your own modem, the one they give you won't last six months.

[Win7boy]

MJ-
Too late,it already crapped on me Got a new one within a couple of days..used Hotspot on my Droid DNA While waiting.
Now that I Think of it,i should get a wireless card for my desktop and connect it to my Phone 24/7.LTE Here gives me 25MB/s on 2 bars,and even 50 on all 5.

[LiveBrianD]

That's quick... the modem I got from AT&T has worked for years. In fact, it still hasn't failed - I just don't use it because I switched ISPs.

[waldojim]

Win7boy, on 23 January 2013 - 08:04 PM, said:

MJ-
Too late,it already crapped on me Got a new one within a couple of days..used Hotspot on my Droid DNA While waiting.
Now that I Think of it,i should get a wireless card for my desktop and connect it to my Phone 24/7.LTE Here gives me 25MB/s on 2 bars,and even 50 on all 5.

LTE can be quite impressive given the right locations. Worst case it is still on par with high end aDSL.

[orlbuckeye]

Win7boy, on 02 January 2013 - 11:45 AM, said:

Comcast Customer service is worst ive ever seen.I seriously think they have a calling center in India and they just read out of a textbook and don't want to listen to ANYTHING You say.I'm the one spending hard earned money for crappy service.So my family is switching to ATT 18MB/s for 34.99 for 12 months guaranteed.. My second to last bill from comcast was $43,99,Not bad,For 20/4 service,but really getting 25/5.But the bill last month jumped to $63 For no reason.Wanting to know why,I called,and had terrible customer service.They claim that the price could vary from month to month,without having to notify the customer

Lesson learned,Read the fine print.

Cable is always going to be faster then DSL just by the technology. In my area Bright House is the dominant cable company they offer Roadrunner lightning with speeds up to 40MBPS. After I installed they said they could increase to 50 MBPS for 10.00 more a month. So now they offer 20 MBPS 49.99, 40 MBPS 79.99 and 50 MBPS 89.99.

[crazy4laptops]

orlbuckeye, on 27 March 2013 - 05:26 AM, said:

Cable is always going to be faster then DSL just by the technology. In my area Bright House is the dominant cable company they offer Roadrunner lightning with speeds up to 40MBPS. After I installed they said they could increase to 50 MBPS for 10.00 more a month. So now they offer 20 MBPS 49.99, 40 MBPS 79.99 and 50 MBPS 89.99.

Fiber is the fastest! (Chattanooga perks) But if I'm not mistaken, HSPA+/HSDPA (whatever that acronym is) is on par with average cable speeds.

I personally seek to never have cable, Xfinity is evil in my area. Plus, having to reboot the entire network just to get a link between wifi router and the modem is an absolute pain!

I will by 3G/4G/LTE before cable.

[LiveBrianD]

At least in my experience, HSPA+ is definitely slower - 5-7mbps down vs up to 100mbps cable. (possibly more)

I wish I lived in Kansas City in that regard...

[waldojim]

crazy4laptops, on 27 March 2013 - 05:48 AM, said:

orlbuckeye, on 27 March 2013 - 05:26 AM, said:

Cable is always going to be faster then DSL just by the technology. In my area Bright House is the dominant cable company they offer Roadrunner lightning with speeds up to 40MBPS. After I installed they said they could increase to 50 MBPS for 10.00 more a month. So now they offer 20 MBPS 49.99, 40 MBPS 79.99 and 50 MBPS 89.99.

Fiber is the fastest! (Chattanooga perks) But if I'm not mistaken, HSPA+/HSDPA (whatever that acronym is) is on par with average cable speeds.

I personally seek to never have cable, Xfinity is evil in my area. Plus, having to reboot the entire network just to get a link between wifi router and the modem is an absolute pain!

I will by 3G/4G/LTE before cable.

3G+ may have the bandwidth, but cable/fiber have considerably lower latency. LTE is close, but at 30~50ms, is still a good deal slower than cable. Still, I see a regular 25Mb/sec over my LTE phone.... Hard to complain about that.