Cyberpower Reviews Reader reviews of CyberpowerPC
Posted 11 January 2013 - 07:16 PM
This is the first company/product I have ever reviewed (apart from one BBB complaint). My experience has been so bad that I feel obligated to share it. I ordered a PC in May of 2012 and have had nothing but problems since.
I paid $49 for rush shipping, with the system to be mailed within 5 days. It took 28 days to arrive. Getting the $49 back was not easy. When the system arrived, it was physically damaged. The blu-ray drive was jammed too far into the case and wouldn't open. I had to place an old DvD drive in its place for 7 months before I finally received a replacement Blu-ray drive. It took them that long to get my RMA right.
While I was charged $49 for overclocking, I have discovered that my system was not overclocked. Everything is set to auto and runs at stock speeds. I am awaiting a response from Cyberpower.
Unfortunately, the customer service is the worst part of my experience. Almost every employee I have spoken with has been very rude. They interrupt me mid question. They do not answer my questions directly. I have to ask questions repeatedly to get straight answers. I have been transferred mid-sentence, with neither a harsh word nor tone coming from me. I once asked for a supervisor and had the person put the call on hold, and then answer as their supervisor. Almost every time I call, I am told the same person who sent me updates during the build and shipping is the only one who can assist me. I have been able to speak with them once in 6 months. The rest of the time I leave messages and hope they get back with me. I was also informed today that the company keeps no record of my calls. There is no record of who I talked with. There is no record of when I called. There is no record of what was discussed. How can a company expect to properly assist customers without tracking their service team or the customer’s experiences?
To summarize, I must implore anyone wanting to buy PC equipment to look elsewhere. Based on my experience, Cyberpower fails to provide timely service, fails to deliver functioning hardware, charges for services not rendered, and has some of the worst customer service out there. Buyer Beware!
Posted 05 May 2013 - 11:43 AM
I recieved my 2nd pc April 4th. To my "horror" it is crashing and giving me more problems than the first one! It will not run for more than 15 minutes without locking or crashing. I sent it to CyberPower under warranty (still under my 30 day return clause" to have them figure out the problem under warranty. They had it 1 day and shipped it back telling me they could not find anything wrong with it. Of course the thing is still locking and crashing. I have called technical support 3 times and they would like to me to reinstall windows. I asked them why they didn't do that when they had it in for repairs. They told me they did. If they did how come all of my history and files were still there. I had one day left on my 30 day warranty. I told them if they could guarantee me another 30 day warranty I would work with them to figure it out. They told me sorry but we cannot do that.
At this point I said "I don't want it. I can't use it. I am sending it back". I do not recommend buying from CyberPower. I am 6 months out, I still don't have a PC, I am waiting for over $3,000 credited to my credit card, and I still had to pay another $65 for shipping.
Posted 13 May 2013 - 05:09 PM
Gateway FX6800-01e----Intel Core i7 960 ( 3.2 GHz)---- Seagate Barracuda 750 Gb SATA II / 3.0 Hdd---- 6 Gb Crucial 1066 Mhz memory, running in Tri Channel conf-----Corsair TX650w PSU----- EVGA Nvidia GTX 560Ti 1gb GDDR5 Vram ----DVD +/- RW / CD ,RAM/DL Optical drive w/ Label Flash-----Gateway TBGM-01 Motherboard.... Vista Home Premium 64 bit OS w/ SP2; Samsung Synch Master 2243BWX 22" Monitor.