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Headset Not Recognized By Its Own Drivers.

#1 User is offline   lvergne88 

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Posted 13 February 2013 - 07:50 AM

I have an ASUS G74Sx laptop with Windows 7 64-bit Home Premium installed, and when attempting to install the drivers for the Cyber Snipa Sonar 5.1 Headset, I get the message,

"Please plug-in Cyber Snipa Sonar 5.1 Surround Headset device!"

even when the headset is plugged in. However, I have no problem installing it on another computer with Windows 7 64-bit Home Premium installed. I have attempted many different fixes, have even uninstalled and re-installed Windows, with no effect. Windows device manager recognizes the headset as

"USB Multi-Channel Audio Device",

and when I attempt to update the drivers using the disk or the drivers downloaded from the Cyber Snipa website, I get a message saying that

"Windows found driver software for your device but encountered an error while attempting to install it"
"There is no driver selected for the device information set or element"

What could be causing this problem?
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#2 User is offline   ElfBane 

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Posted 13 February 2013 - 10:54 AM

Try this:

1. Uninstall any drivers that may be currently installed for headsets
2. Install the new headset drivers WITH THE HEADSET NOT PLUGGED IN
3. When the install program asks for you to plugin the headset, do so. If the headset has batteries and can be turned on, do that too

See what happens
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