[Karama]

I have been a PCWorld Member for 7 years. I am trying to pass on an experience so people know what kind of company Samsung is.I bought a Samsung HLT5687S from Amazon on the 18th of May Removed by Moderator . I had done my research and found this TV to have all the features that I wanted, the picture was beautiful, and it was a good price. TV was delivered on the 25th of May without incident. Unfortunately the Remote Control wouldnt work. I called Samsung support. They apologized and were going to send me a new remote. Later that day, a technician from Disk Network installed a new High Def receiver. He couldnt get his remote to work with the TV either. That is when I wondered if it was the remote. I looked through the codes and found one for my VCR. I entered the code into the remote and sure enough, the VCR powered on and off. This was the 27th of May. I called back on the 28th of May and spoke to support about my findings. They agreed that the problem was with the TV and not the remote. They put in a Service Call and said I would be contacted by the Service Center. Two days later after not getting a phone call, I called back, that was the 30th of May. They tried to get in touch with there service center, a company called Removed by Moderator (I live in St. Marys, GA about 25 minutes away). They couldnt get in touch with this company, so they were going to assign to someone else, or so they said. The next day, the 1st of June, I get a call from Removed by Moderator . He said he could come on Saturday. That sounded great to me and I said I would be home all day. Removed by Moderator didnt show and didnt even call. I left messages with no response. Starting on the 4th of June, I called Samsung three times, Monday, Wednesday, and Friday. The Executive Customer Relations support kept on saying that they would email somebody or call somebody and get back to me. Nobody did. On Monday, the 11th of June I called and the support rep said she was going to send me a remote. I said Are you kidding me, I have already established that it isnt the remote, it is the TV (Today, I took the remote to a friends house who has the same model, and guess what, the remote worked). The support rep said she would email the service center and get back to me. After telling me for weeks that there wasnt another service center close to me(by the way, I live 20 minutes from Jacksonville, FL which has over a million people) I get a call from a company in Kingsland, this was the 15th of June. A man named Removed by Moderator said that Samsung had faxed him information about the TV repair Job. Then over the next week and a half, Samsung made his life miserable by not giving him access to there website, with paperwork, throwing up roadblock after roadblock. I think the only reason he did the job was because he felt sorry for me. Finally, on the 26th of June he got the part, came over the next day and fixed the TV. He did a great job and I appreciated his help with my problem. I also want to say that Removed by Moderator was very helpful as well. They wanted me to get the TV fixed, but assured me that if Samsung didnt follow through, they would send me a new TV.(I believe they were the ones that put pressure on Samsung to do something, anything!!!!) Now for Samsung, I must say, it was the worst support that I have encountered in a long time. I am the senior IT Tech for a computer company in Brunswick, GA and I have dealt with some bad support. It is sad to because I had a lot of respect for the Samsung brand. I have already instructed my company (Network Monkeys) to stop buying Samsung products. I would hope somebody reads this and thinks twice before buying a Samsung product. Thank you Samsung for ruining my HDTV ExperienceRemoved by Moderator

[mphenterprises]

Hi Karama. Wow. I can definitely understand why you have lost respect for Samsung as a company. No one should have to go through what you just did.I edited your post a bit to remove the "personal" information within it. Thank you for sharing that information and hopefully, this will enlighten others.

[Karama]

Thanks, I am posting this all over the web. People shouldn't have to be treated like garbage. If my company treated people this bad, we would go out of business

[mphenterprises]

Just be careful about what you post and how much information you share. I am not an attorney, but if you want to let people know about bad Customer Service or a bad company, stick directly to the information. Don't add any of the information that I removed. I am sure you wouldn't want to deal with a lawsuit or anything like that.AND DEFINITELY DON'T PUT YOUR FULL NAME AND CITY OF RESIDENCEIn this age, your name and some other basic information is just about all that is needed to get your identity.

[Karama]

I appreciate the tip, but if anybody is going to sue, it will be me, in small claims court. Everything I said is 100% accurate, and if they want to go to court, fine with me

[AuroraDizon]

Its also about protecting yourself online. Especially since things are being archived on different sites where you can't edit your stuff even if you wanted to get rid of the information. If you got someone stalking you its about protecting yourself for the future. Also of course there are information that possible hackers etc people could use to gain more of your personal information and aid in identify theft.