[ROLAND]

i'm having to deal with pop up that comes up everytime that i click on anything. if i click on my mail it pop's up and say "window installing", if i click on home it pop's up, it does'nt matter what i click on it pop's up all the time. please help. thanks

[SpiritWind]

Hi Roland :

We are going to need more info to possibly help you . First off, what is the SPECIFIC Name of your Operating System, usually either Win 2000, Win XP SP1,
Win XP SP2 or one of the "new" Vista's ? 2nd : have you ever "disabled" your Windows "Messenger Service" ? 3rd : specifically, WHAT does it say in the
Body of the "Message" ? 4th : do you have a PopUp Stopping program on your computer, like the FREE Panicware PopUp Stopper from http://www.panicware...uct_psfree.html ?

Since you MAY have a serious "malware infection", what are the Names of the security program(s) on your computer ?

[ROLAND]

HI, I'M SORRY FOR THE LACK OF INFO, IT'S JUST THAT I'M ON MY LAST NERVE. FIRST OF ALL MY OPERATING SYSTEM IS WINDOW XP HOME EDITION AND NO I DID NOT DISABLE MY WINDOWS MESSSENGER SERVICE. SECOND, THE MIDDLE OF THE WINDOW IT SAYS "PREPARING TO INSTALL AND NO I DON'T HAVE THE FREE PANICWARE POPUP STOPPER. LAST OF ALL, THE SECURITY PROGRAMS THAT I HAVE ARE AVG AND SPY SWEEPER SO ANY INFORMATION THAT YOU CAN PROVIDE WILL BE GREATLY APPRECIATED. THANK YOU FOR YOUR TIME. ROLAND

[SpiritWind]

Hi Roland :

We realize that people who request help do NOT know what SPECIFIC Info we may need to help them,
so there is no need to be sorry on what you initially posted. It would be helpful IF we knew the
SPECIFIC "Service Pack" which is with your Win XP Operating System, which usually has either a
"Service Pack 1" or "Service Pack 2", which is yours ?

You MAY have a "rogue/suspect" antiSPYWARE/antiTROJAN program trying to install that your
SpySweeper program has failed to detect; to cover this possibility, I recommend you use the FREE
"RogueRemover" program that is available at http://www.malwareby...ogueremover.php .

[ROLAND]

The specific service pack that i have is "service pack 2" And I've tryed the roquerremover and i still have the problem. thanks again. Roland

[SpiritWind]

Hi Roland :

Since you have Win XP SP2, your "Windows Messenger Service" should automatically be "disabled";
at this point, I recommend you ask an experienced, trained, certified, Vounteer Malware-fighting Expert,
and since you have SpySweeper, I recommend you post a Request for help on THEIR Support Forums
at http://www.castlecop...Spysweeper.html .

[ROLAND]

Thank you I will do that asap. And i will keep you updated. Roland

[spike]

What is it trying to install?.............could it be something as harmless as a windows . automatic update?

[ROLAND]

It's not installing anything at all, the window just pop's up for about 30 to 45 seconds and than goes away. Roalnd

[mphenterprises]

Hi Roland. The next time you see this pop up, can you take a screen shot of it and upload it onto this site? If you do not know how to do that, please let us know.

[ROLAND]

Hi, thanks for your help. No I don't know how to take a screen shot of the window. Please let me know how and I will do asap. Thanks again Roalnd

[mphenterprises]

Hi Roland. Okay, I will do my best to give you step-by-step instructions. Since the pop up appears for almost a minute, you have time to take the screen shot without having to rush:

- When you see the pop up message, hold down the "Shift" key and hit the "Prt Scr" key. This key is normally located right above the "Insert" key.

- Open Microsoft Paint. To get to this application, click Start -> Accessories -> Paint

- When the application opens, click Edit -> Paste

- Once the screen shot is pasted into the application, click File -> Save

- Save the file to your Desktop

- Open a browser window and go to Photobucket.com

- If you do not already have an account, create an account (it's free)

- Log into your account

- The next screen will give you the option to upload the screen shot into Photobucket's database

- Click on "Browse" and then when the standard Save window comes up, click on the Desktop icon on the left side of the window

- Select the file you just saved and click "Open"

- Once you have added the file, click "Upload"




Once the upload is complete, you will be given an url address. Copy that address and then paste that address into this forum.

[ROLAND]

http://i216.photobuc...owinstaller.jpg

[mphenterprises]

Hi Roland. I have some questions for you:

- Were you trying to access a pop-up window when this Windows Installer came up?

- What is the message at the bottom of the screen?

- Does this message come up any other time?

- Does this come up if you try to use another browser?

[ROLAND]

Hi, no i wasn't trying to access a pop up window or anything thing, it jus started to pop up whenever i chick on anything. It comes up every time I chick on something.

[mphenterprises]

Hi Roland. Okay, I am starting to believe this is not a viral issue.

- Did you recently reinstall Windows?

- Do you happen to have your Windows XP CD?

If so, the next time that window pops up, insert the CD and see what happens. I am starting to think that you may not have a completely installed Operating System.

[spike]

I am not so sure MPH, however , it's a good place to start, as there MAY be some," additional" feature , that is trying to install.
However, look at the task bar, from the screen shot, and look at all the .............stuff, running,............ the language bar, a miriad of start up programs, and several open windows, so locating the culprit, may take a lot of work, and may require using the msconfig tool to sutdown all the extraneous BS, to get to the problem.

[ROLAND]

Hi again, no I didn't install windows at all. Iv'e had this computer for about a year, I purchased it from Aaron's and they didn't give me the window xp cd.And now it just recently (about 3 weeks now) started with this window popping up. Nothing was installed nor did I try to install anything at all. I really don't know which way or where to go for help in order to stop this window installer from popping up. Thanks again for your help. Roland

[smax013]

Do you have Flash installed? Have you tried to install it? Or have you tried to down load a new version of it?

The website window that was openned in your screenshot appears to use Flash for the live updates of the ball games. It could be either Flash or a Flash update trying to install.