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I'm hoping for some help. I have a new HP Photosmart C7280 All-in-one printer and having trouble installing the software. I have been on the phone with HP support for three days and I still can't get the software to install. It will error out at 96% with a fatal error. It look like all the software is install, but not working.
The solution Center come up with a no HP device found and so does the HP digital imaging monitor running in the start tray. I have uninstall/reinstall 10 times and get thesame results. Has anyone that this problem. My PC is XP Home.
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HP Photosmart C7280 All-In-One
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#2
smax013 
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Posted 28 September 2007 - 10:09 AM
bigwillie said:
I'm hoping for some help. I have a new HP Photosmart C7280 All-in-one printer and having trouble installing the software. I have been on the phone with HP support for three days and I still can't get the software to install. It will error out at 96% with a fatal error. It look like all the software is install, but not working.
The solution Center come up with a no HP device found and so does the HP digital imaging monitor running in the start tray. I have uninstall/reinstall 10 times and get thesame results. Has anyone that this problem. My PC is XP Home.
The solution Center come up with a no HP device found and so does the HP digital imaging monitor running in the start tray. I have uninstall/reinstall 10 times and get thesame results. Has anyone that this problem. My PC is XP Home.
Have you tried downloading the software/drivers from the HP site? It is possible that there is a problem with the disk that came with the printer and thus the software is just not able to completely install properly. Here is the driver page for Windoze XP for that printer, I believe.
I am also assuming that you are following the instructions carefully. Typically, HP instructs you NOT to hook up the printer until AFTER the drivers are installed, I believe.
#3
sj827wood
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Posted 09 November 2007 - 07:30 PM
I have just recently purchased a C7280. One thing it states is to make sure that your firewall is turned off for the downloading. Did you follow the instructions on the quick install sheet that came with it? Are you connected to a single computer or are you using it for more than one computer? If more than one computer is going to be accessing the printer make sure to select network hook up. My operating sytems are Mac OSX 10.3.9 and Windows XP Home Edition on my Dell.
#4
coastie65
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Posted 30 November 2007 - 11:12 AM
First, I have a C5180. You have to hook up the hardware, then on restart, you'll get the found new Hardware box at the tray. You click this for the installation wizard and follow that. That is from the HP setup instructions for this thing. The installation went without a hitch, wish I could say the same about some other installations I've done. :^0 bigwillie didn't say what his ram was, as that could possibly be an issue if he is light on ram, although he would have probably gotten a message if there was a system specs issue, as the HP software checks the system before installation. coastie65
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