[Coldelephant]

I posted this post on the apple.com forum as well.


discussions.apple.com/thread.jspa?threadID=1164614&stqc=true


I have an Advent laptop with Windows XP.
Quicktime used to work - not sure if Software Distribution 3.0 killed it or if a Quicktime update killed it.

Anyway - I got an iPod Nano 3rd gen the other day.

No disc with it because it is new, so I downloaded iTunes, which comes with Quicktime.

iTunes would not open once installed - the error message was something like "iTunes has encountered a problem and needs to close, we are sorry for the inconvenience. Please tell Microsoft about this problem". So I did - about four times.

I tried Quicktime and it said buffer overrun. Another time it said something else about not being able to open.

I tried updating my drivers, deleting iTunes and Quicktime (had to manually delete Quicktime, when I was in Add/Remove programs it encountered a Fatal Error while uninstalling. Cleared up the registry and application data afterwards).

Restarted, downloaded iTunes again, and all of the above happened again.

So I downloaded earlier versions from apple via filehippo.com, who keep a back catalogue - and the same things happened.

I have tried looking at my System Restore calender to see what could have been downloaded that would interfere. I noticed that software distribution 3.0 had been installed many times on different occasions - other than that, nothing relevant.

I tried using msconfig to stop all services except iTunes helper and QTtask or something. iTunes did not lauch after restarting with the new configurations.

I tried using Songbird - uninstalled it after I found the iPod had synced but did not recognise any music afterwards. The music was in wav and I tried mp3 as well. Same thing if I dragged and dropped via My Computer.

I have downloaded NET Framework 3.0, and I have downloaded a WMP Plugin - a shareware plugin that is supposed to allow Windows Media Player to sync with the iPod. The Windows Media Player 11 did not recognise the plugin, hence NET Framework 3.0 and the associated updates etc.

I hope it works. << note - WMP did not recognise the plugin after either >>

I have scanned with AVG Anti Spyware (Windows Defender did not unistall properly and prohibits reinstallation of Windows Defender, registry cleaning and service stopping etc did not work). I have scanned with aol anti spyware, AVG Antivirus and SpyBot Search and Destroy.

Of course, Windows Firewall does recognise iTunes in the appropriate software exception list.

What do you think I should try next? Has anybody else had similar problems?

[mphenterprises]

Hi ColdElephant. Welcome to PCWorld. :-)




Please do not latch onto someone else's Discussion, especially if that Discussion has been resolved. I have split your post off and created its own Discussion so that others can find your Discussion more easily. Also, this is not a Desktop issue. This is an issue with the iTunes application. So, I have moved your Discussion from the Desktop Community to the Other Software and Services Community.

Now, have you tried to install the iTunes application within Safe Mode? If you have not and do not know how to get to Safe Mode, please review this Document.

[Coldelephant]

Hi

I've downloaded both the US and UK versions of iTunes 7.4.3

I've tried installing in safe mode - but a message pops up telling me my administrator has set policies to prevent installation.

That applies to iTunes and wmpod as well.

[mphenterprises]

Ahhh, okay, now we are getting somewhere. Your second sentence says a lot. If you are not the owner/administrator of that computer, you may not have rights to install applications. At this point, you have two options:

- Contact the owner/administrator of that computer and have him or her install iTunes

OR

- Go back into Safe Mode through the Administrative Account. This will give you complete access to do whatever you need to do, including install iTunes




Now, if you are the owner of this computer, you really should not have this problem. If the Administrative account is password protected, you will need that password to access it in Safe Mode.

[Coldelephant]

My computer displayed an icon for the administrator when I booted through safe mode - and it didn't need a password.

I am the owner and administrator therefore - and the same messages popped up.

Here is my system info summary;

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name MICHAEL
System Manufacturer DIXONSXP
System Model DIXONSXP
System Type X86-based PC
Processor x86 Family 6 Model 13 Stepping 8 GenuineIntel ~1500 Mhz
BIOS Version/Date American Megatrends Inc. 080011, 07/02/2006
SMBIOS Version 2.3
Windows Directory C:WINDOWS
System Directory C:WINDOWSsystem32
Boot Device DeviceHarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpspsp2rtm.040803-2158)"
User Name MICHAELMichael
Time Zone GMT Daylight Time
Total Physical Memory 512.00 MB
Available Physical Memory 182.83 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.09 GB
Page File C:pagefile.sys

[mphenterprises]

Okay, then I really do not know what to tell you. I do not have a need for iTunes; however, I just went to Apple's website and downloaded the same version you have. I then installed it without issue. I even verified that we had the same version, 7.4.3. I opened it and navigated through it with no problem whatsoever.

It would seem that no one on Apple's forum site has any ideas either.





I only have two other suggestions for you:

- The Windows Firewall is not very flexible and frankly, it's not very good. If you are having problems opening and/or installing this application, disable the Firewall and try again. If it works successfully, I would strongly advise using another firewall

- I did get a message to restart the computer. Now, I highly doubt you haven't done this but restart your computer and try again.

[smax013]

mphenterprises said:

Okay, then I really do not know what to tell you. I do not have a need for iTunes; however, I just went to Apple's website and downloaded the same version you have. I then installed it without issue. I even verified that we had the same version, 7.4.3. I opened it and navigated through it with no problem whatsoever.

It would seem that no one on Apple's forum site has any ideas either.

I have been following the thread but have not had anything to add since MPH Enterprises|~44270] has been giving you good options. I have to admit that I am also stumped at this point. There must be something on your system that the iTunes installer does NOT like. The only other thing that I can think to suggest at this point is to call Apple. You should get one [complimentary support call with the purchase of your iPod (as long as it is within 90 days of the purchase of the iPod). The only other thing that I can think to suggest at this point would be complete re-install of Windoze and such, which would be a major pain in the rear.

[Coldelephant]

Hi

Well I've deleted CC Cleaner, Spybot Search and Destroy, AVG antivirus, AdAware...and rolled back my C-Media Realtek Audio AC97 driver because after updating it was not working properly - it is now.

I have also downloaded and installed McAfee Internet Security Suite 2008 - it only found tracking cookies - which have been removed.

I know there must be something on my system that iTunes doesn't like - I don't know what it is though. I am aware that there is a command I can type into my run box from the Start menu that will cause my computer to list all components and system information in one window so that I could copy and paste it here (not just a system summary, but a component list included).

Do either of you happen to know what the command is? I thought it was sysinfo or something, I tried chkdsk.

[mphenterprises]

"Well I've deleted CC Cleaner, Spybot Search and Destroy, AVG antivirus, AdAware...and rolled back my C-Media Realtek Audio AC97 driver because after updating it was not working properly - it is now."




By "it," do you mean iTunes? Or do you mean the driver rollback?




Well, I do not know exactly what you need; however, I pulled up this website that lists some Useful Commands. When I tried msinfo32, I was able to go through the System Information window. I do not know if this is what you meant.

[Coldelephant]

The driver rollback was 'it' - the computer recognises the iPod Nano 3rd gen as a usb mass storage device and calls it 'drive E'.

My internet is faster now I've installed McAfee Internet Security Suite 2008 and did a scan.

I only noticed a couple of things in my System Restore calendar that are of any significance - quicktime updates and software distribution service 3.0 being installed a few times.

Is there a way of me being able to pull up full system and component details and putting them on here for folk to see?

[mphenterprises]

mphenterprises said:

Well, I do not know exactly what you need; however, I pulled up this website that lists some Useful Commands. When I tried msinfo32, I was able to go through the System Information window. I do not know if this is what you meant.

>
>
>


Cold, click on the link that I provided in my last post. There are over 150 Run Commands. If msinfo32 is not what you need, that site has plenty to try.

[Coldelephant]

Found this under services;

.NET Runtime Optimization Service v2.0.50727X86 clroptimizationv2.0.5072732 Stopped Manual Own Process c:windowsmicrosoft.netframeworkv2.0.50727mscorsvw.exe Ignore LocalSystem 0
AOL Connectivity Service AOL ACS Running Auto Own Process "c:program filescommon filesaolacsaolacsd.exe" Normal LocalSystem 0
ASP.NET State Service aspnetstate Stopped Manual Own Process c:windowsmicrosoft.netframeworkv2.0.50727aspnetstate.exe Normal NT AUTHORITYNetworkService 0
AVG Anti-Spyware Guard AVG Anti-Spyware Guard Running Auto Own Process c:program filesgrisoftavg anti-spyware 7.5guard.exe Normal LocalSystem 0
alerter alerter Stopped Disabled Share Process c:windowssystem32svchost.exe -k localservice Normal NT AUTHORITYLocalService 0
Apple Mobile Device Apple Mobile Device Running Auto Own Process "c:program filescommon filesapplemobile device supportbinapplemobiledeviceservice.exe" Normal LocalSystem 0
Application Layer Gateway Service ALG Running Manual Own Process c:windowssystem32alg.exe Normal NT AUTHORITYLocalService 0
Application Management AppMgmt Stopped Manual Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Automatic Updates wuauserv Running Auto Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Background Intelligent Transfer Service BITS Running Manual Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
COM+ Event System EventSystem Running Manual Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
COM+ System Application COMSysApp Running Manual Own Process c:windowssystem32dllhost.exe /processid:{02d4b3f1-fd88-11d1-960d-00805fc79235} Normal LocalSystem 0
ClipBook ClipSrv Stopped Disabled Own Process c:windowssystem32clipsrv.exe Normal LocalSystem 0
Computer Browser Browser Running Auto Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Cryptographic Services CryptSvc Running Auto Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
DCOM Server Process Launcher DcomLaunch Running Auto Share Process c:windowssystem32svchost -k dcomlaunch Normal LocalSystem 0
DHCP Client Dhcp Running Auto Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
DNS Client Dnscache Running Auto Share Process c:windowssystem32svchost.exe -k networkservice Normal NT AUTHORITYNetworkService 0
Distributed Link Tracking Client TrkWks Running Auto Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Distributed Transaction Coordinator MSDTC Running Manual Own Process c:windowssystem32msdtc.exe Normal NT AUTHORITYNetworkService 0
Error Reporting Service ERSvc Stopped Disabled Share Process c:windowssystem32svchost.exe -k netsvcs Ignore LocalSystem 0
Event Log Eventlog Running Auto Share Process c:windowssystem32services.exe Normal LocalSystem 0
Fast User Switching Compatibility FastUserSwitchingCompatibility Running Manual Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Gbp Service GbpSv Running Auto Own Process c:program filesgbplugingbpsv.exe Ignore LocalSystem 0
Google Updater Service gusvc Running Auto Own Process "c:program filesgooglecommongoogle updatergoogleupdaterservice.exe" Ignore LocalSystem 0
HTTP SSL HTTPFilter Stopped Manual Share Process c:windowssystem32svchost.exe -k httpfilter Normal LocalSystem 0
Help and Support helpsvc Running Auto Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Human Interface Device Access HidServ Stopped Disabled Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
IMAPI CD-Burning COM Service ImapiService Stopped Manual Own Process c:windowssystem32imapi.exe Normal LocalSystem 0
IPSEC Services PolicyAgent Running Auto Share Process c:windowssystem32lsass.exe Normal LocalSystem 0
Indexing Service CiSvc Running Auto Share Process c:windowssystem32cisvc.exe Normal LocalSystem 0
InstallDriver Table Manager IDriverT Stopped Manual Own Process "c:program filescommon filesinstallshielddriver11intel 32idrivert.exe" Ignore LocalSystem 0
Logical Disk Manager dmserver Stopped Manual Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Logical Disk Manager Administrative Service dmadmin Stopped Manual Share Process c:windowssystem32dmadmin.exe /com Normal LocalSystem 0
MBackMonitor MBackMonitor Stopped Auto Own Process c:program filesmcafeembkmbackmonitor.exe Normal LocalSystem 0
MS Software Shadow Copy Provider SwPrv Stopped Manual Own Process c:windowssystem32dllhost.exe /processid:{6b6cdbc2-40c8-4c6c-9687-f8ce4a31bd54} Ignore LocalSystem 0
McAfee E-mail Proxy Emproxy Stopped Manual Own Process c:progra~1common~1mcafeeemproxyemproxy.exe Normal LocalSystem 0
McAfee HackerWatch Service McAfee HackerWatch Service Running Auto Own Process "c:program filescommon filesmcafeehackerwatchhwapi.exe" Normal LocalSystem 0
McAfee Network Agent McNASvc Running Auto Own Process "c:progra~1common~1mcafeemnamcnasvc.exe" Normal LocalSystem 0
McAfee Personal Firewall Service MpfService Running Auto Own Process "c:program filesmcafeempfmpfsrv.exe" Normal LocalSystem 0
McAfee Privacy Service MPS9 Running Auto Own Process c:progra~1mcafeempsmps.exe Normal LocalSystem 0
McAfee Protection Manager mcpromgr Running Auto Own Process c:progra~1mcafeemscmcpromgr.exe Normal LocalSystem 0
McAfee Proxy Service McProxy Running Auto Own Process c:progra~1common~1mcafeemcproxymcproxy.exe Normal LocalSystem 0
McAfee Real-time Scanner McShield Running Auto Own Process c:progra~1mcafeeviruss~1mcshield.exe Normal LocalSystem 0
McAfee Redirector Service McRedirector Running Auto Own Process c:progra~1common~1mcafeeredirsvcredirsvc.exe Normal LocalSystem 0
McAfee Scanner McODS Running Auto Own Process c:progra~1mcafeeviruss~1mcods.exe Normal LocalSystem 0
McAfee SecurityCenter Update Manager mcupdmgr.exe Stopped Auto Own Process c:progra~1mcafee.comagentmcupdmgr.exe Normal LocalSystem 0
McAfee Services mcmscsvc Running Auto Own Process c:progra~1mcafeemscmcmscsvc.exe Normal LocalSystem 0
McAfee SpamKiller Server MskService Stopped Auto Own Process c:progra~1mcafeespamki~1msksrvr.exe Normal LocalSystem 0
McAfee SpamKiller Service MSK80Service Running Auto Own Process "c:program filesmcafeemskmsksrver.exe" Normal LocalSystem 0
McAfee SystemGuards McSysmon Running Auto Own Process c:progra~1mcafeeviruss~1mcsysmon.exe Normal LocalSystem 0
McAfee Update Manager mcmispupdmgr Stopped Manual Own Process c:progra~1mcafeemscmcupdmgr.exe Normal LocalSystem 0
McAfee WSC Integration McDetect.exe Stopped Auto Own Process c:program filesmcafee.comagentmcdetect.exe Normal LocalSystem 0
Messenger Messenger Stopped Disabled Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Messenger Sharing USN Journal Reader service usnsvc Stopped Manual Own Process c:windowssystem32svchost.exe -k usnsvc Normal LocalSystem 0
NT LM Security Support Provider NtLmSsp Stopped Disabled Share Process c:windowssystem32lsass.exe Normal LocalSystem 0
Net Logon Netlogon Stopped Manual Share Process c:windowssystem32lsass.exe Normal LocalSystem 0
Net.Tcp Port Sharing Service NetTcpPortSharing Stopped Disabled Share Process "c:windowsmicrosoft.netframeworkv3.0windows communication foundationsmsvchost.exe" Normal NT AUTHORITYLocalService 0
NetMeeting Remote Desktop Sharing mnmsrvc Stopped Disabled Own Process c:windowssystem32mnmsrvc.exe Normal LocalSystem 0
Network Connections Netman Running Manual Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Network DDE NetDDE Stopped Disabled Share Process c:windowssystem32netdde.exe Normal LocalSystem 0
Network DDE DSDM NetDDEdsdm Stopped Disabled Share Process c:windowssystem32netdde.exe Normal LocalSystem 0
Network Location Awareness (NLA) Nla Running Manual Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Network Provisioning Service xmlprov Stopped Manual Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Office Source Engine ose Stopped Manual Own Process "c:program filescommon filesmicrosoft sharedsource engineose.exe" Normal LocalSystem 0
Performance Logs and alerts SysmonLog Stopped Disabled Own Process c:windowssystem32smlogsvc.exe Normal NT AuthorityNetworkService 0
Plug and Play PlugPlay Running Auto Share Process c:windowssystem32services.exe Normal LocalSystem 0
Portable Media Serial Number Service WmdmPmSN Stopped Disabled Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Print Spooler Spooler Running Auto Own Process c:windowssystem32spoolsv.exe Normal LocalSystem 0
Protected Storage ProtectedStorage Running Auto Share Process c:windowssystem32lsass.exe Normal LocalSystem 0
QoS RSVP RSVP Stopped Manual Own Process c:windowssystem32rsvp.exe Normal LocalSystem 0
Remote Access Auto Connection Manager RasAuto Stopped Manual Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Remote Access Connection Manager RasMan Running Manual Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Remote Desktop Help Session Manager RDSessMgr Stopped Manual Own Process c:windowssystem32sessmgr.exe Normal LocalSystem 0
Remote Procedure Call (RPC) RpcSs Running Auto Share Process c:windowssystem32svchost -k rpcss Normal NT AUTHORITYNetworkService 0
Remote Procedure Call (RPC) Locator RpcLocator Stopped Manual Own Process c:windowssystem32locator.exe Normal NT AUTHORITYNetworkService 0
Removable Storage NtmsSvc Stopped Manual Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Routing and Remote Access RemoteAccess Stopped Disabled Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
SSDP Discovery Service SSDPSRV Stopped Disabled Share Process c:windowssystem32svchost.exe -k localservice Normal NT AUTHORITYLocalService 0
Secondary Logon seclogon Running Auto Share Process c:windowssystem32svchost.exe -k netsvcs Ignore LocalSystem 0
Security Accounts Manager SamSs Running Auto Share Process c:windowssystem32lsass.exe Normal LocalSystem 0
Security Center wscsvc Stopped Disabled Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Server lanmanserver Running Auto Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Shell Hardware Detection ShellHWDetection Running Auto Share Process c:windowssystem32svchost.exe -k netsvcs Ignore LocalSystem 0
SiteAdvisor Service SiteAdvisor Service Running Auto Own Process c:program filessiteadvisor6172saservice.exe Ignore LocalSystem 0
Smart Card SCardSvr Stopped Manual Share Process c:windowssystem32scardsvr.exe Ignore NT AUTHORITYLocalService 0
Symantec Core LC Symantec Core LC Stopped Disabled Own Process "c:program filescommon filessymantec sharedccpd-lcsymlcsvc.exe" Normal LocalSystem 0
System Event Notification SENS Running Auto Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
System Restore Service srservice Running Auto Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
TCP/IP NetBIOS Helper LmHosts Running Auto Share Process c:windowssystem32svchost.exe -k localservice Normal NT AUTHORITYLocalService 0
Task Scheduler Schedule Running Auto Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Telephony TapiSrv Running Manual Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Terminal Services TermService Running Manual Share Process c:windowssystem32svchost -k dcomlaunch Normal LocalSystem 0
Themes Themes Running Auto Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Uninterruptible Power Supply UPS Stopped Manual Own Process c:windowssystem32ups.exe Normal NT AUTHORITYLocalService 0
Universal Plug and Play Device Host upnphost Stopped Disabled Share Process c:windowssystem32svchost.exe -k localservice Normal NT AUTHORITYLocalService 0
User Privilege Service usprserv Stopped Manual Own Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Volume Shadow Copy VSS Stopped Manual Own Process c:windowssystem32vssvc.exe Normal LocalSystem 0
WMI Performance Adapter WmiApSrv Stopped Manual Own Process c:windowssystem32wbemwmiapsrv.exe Normal LocalSystem 0
WebClient WebClient Running Auto Share Process c:windowssystem32svchost.exe -k localservice Normal NT AUTHORITYLocalService 0
Windows Audio AudioSrv Running Auto Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Windows CardSpace idsvc Stopped Manual Share Process "c:windowsmicrosoft.netframeworkv3.0windows communication foundationinfocard.exe" Normal LocalSystem 0
Windows Driver Foundation - User-mode Driver Framework WudfSvc Stopped Manual Share Process c:windowssystem32svchost.exe -k wudfservicegroup Normal LocalSystem 0
Windows Firewall/Internet Connection Sharing (ICS) SharedAccess Running Auto Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Windows Image Acquisition (WIA) stisvc Stopped Manual Share Process c:windowssystem32svchost.exe -k imgsvc Normal LocalSystem 0
Windows Installer MSIServer Stopped Manual Share Process c:windowssystem32msiexec.exe /v Normal LocalSystem 0
Windows Management Instrumentation winmgmt Running Auto Share Process c:windowssystem32svchost.exe -k netsvcs Ignore LocalSystem 0
Windows Media Player Network Sharing Service WMPNetworkSvc Stopped Manual Own Process c:program fileswindows media playerwmpnetwk.exe Normal NT AUTHORITYNetworkService 0
Windows Presentation Foundation Font Cache 3.0.0.0 FontCache3.0.0.0 Stopped Manual Own Process c:windowsmicrosoft.netframeworkv3.0wpfpresentationfontcache.exe Normal NT AUTHORITYLocalService 0
Windows Time W32Time Running Auto Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Wireless Zero Configuration WZCSVC Running Auto Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
Workstation lanmanworkstation Running Auto Share Process c:windowssystem32svchost.exe -k netsvcs Normal LocalSystem 0
iPod Service iPod Service Running Manual Own Process "c:program filesipodbinipodservice.exe" Normal LocalSystem 0

[mphenterprises]

Cold, as much as I, or anyone on this forum, would like to be able to help you solve this problem, unless someone can decipher your last post, you really should contact Apple as Smax mentioned.

I believe your computer meets all necessary requirements. You already have tried several different troubleshooting techniques. You really should contact Apple and find out why you are not able to install and properly run iTunes.

[Coldelephant]

Ok - here is another interpretation.

Maybe you could get a PC World rep to look at the thread? I bought my computer from them at one of their London stores.

agrsmmsg.exe c:windowsagrsmmsg.exe 1036 8 204800 1413120 07/10/2007 11:12 2.1.36 2.1.36 11/19/2003 15:41:01 86.29 KB (88,363 bytes) 14/01/2004 20:09
alg.exe Not Available 1952 8 Not Available Not Available 07/10/2007 11:17 Not Available Not Available Not Available
aolacsd.exe c:program filescommon filesaolacsaolacsd.exe 648 8 204800 1413120 07/10/2007 11:12 4.6.1.2 45.55 KB (46,640 bytes) 23/10/2006 13:50
aolsoftware.exe c:program filescommon filesaol1160301718eeaolsoftware.exe 912 8 204800 11218944 07/10/2007 11:12 1.5.6.1 49.55 KB (50,736 bytes) 17/11/2006 13:21
aolsoftware.exe c:program filescommon filesaol1160301718eeaolsoftware.exe 1076 8 204800 31666176 07/10/2007 11:18 1.5.6.1 49.55 KB (50,736 bytes) 17/11/2006 13:21
aolsp scheduler.exe c:program filescommon filesaol1160301718eeservicesantispywareappver2012aolsp scheduler.exe 3660 8 204800 1413120 07/10/2007 11:18 Not Available 1.50 KB (1,536 bytes) 03/11/2005 19:02
aoltray.exe c:program filesaol 9.0eaoltray.exe 464 8 204800 1413120 07/10/2007 11:13 9.00.001 153.11 KB (156,784 bytes) 28/10/2006 12:55
applemobiledeviceservice.exe c:program filescommon filesapplemobile device supportbinapplemobiledeviceservice.exe 868 8 204800 1413120 07/10/2007 11:12 1, 14, 0, 0 108.00 KB (110,592 bytes) 06/09/2007 13:28
avgas.exe c:program filesgrisoftavg anti-spyware 7.5avgas.exe 576 8 204800 1413120 07/10/2007 11:12 7, 5, 1, 43 6.42 MB (6,731,312 bytes) 11/06/2007 10:25
awcl.exe c:program filesiobitadvanced windowscare v2awcl.exe 1476 8 204800 1413120 07/10/2007 11:12 2.5.5.805 2.53 MB (2,654,392 bytes) 04/10/2007 23:25
cisvc.exe c:windowssystem32cisvc.exe 1100 8 204800 1413120 07/10/2007 11:12 5.1.2600.2180 (xpspsp2rtm.040803-2158) 5.50 KB (5,632 bytes) 15/01/2004 01:07
csrss.exe Not Available 656 13 Not Available Not Available 07/10/2007 11:11 Not Available Not Available Not Available
ctfmon.exe c:windowssystem32ctfmon.exe 220 8 204800 1413120 07/10/2007 11:12 5.1.2600.2180 (xpspsp2rtm.040803-2158) 15.00 KB (15,360 bytes) 15/01/2004 01:07
dllhost.exe c:windowssystem32dllhost.exe 3884 8 204800 1413120 07/10/2007 15:47 5.1.2600.2180 (xpspsp2rtm.040803-2158) 5.00 KB (5,120 bytes) 15/01/2004 01:09
explorer.exe c:windowsexplorer.exe 1992 8 204800 1413120 07/10/2007 11:12 6.00.2900.3156 (xpspsp2gdr.070613-1234) 1,009.00 KB (1,033,216 bytes) 15/01/2004 01:09
gbpsv.exe c:program filesgbplugingbpsv.exe 1676 8 204800 1413120 07/10/2007 11:12 2,1,2,0 47.82 KB (48,968 bytes) 01/05/2007 21:13
googleupdater.exe c:program filesgooglegoogle updatergoogleupdater.exe 476 8 204800 1413120 07/10/2007 11:13 2.2.969.23408.beta 123.18 KB (126,136 bytes) 01/10/2007 22:31
googleupdaterservice.exe c:program filesgooglecommongoogle updatergoogleupdaterservice.exe 1196 8 204800 1413120 07/10/2007 11:12 2.2.824.5515.beta 135.43 KB (138,680 bytes) 01/10/2007 22:31
guard.exe c:program filesgrisoftavg anti-spyware 7.5guard.exe 1004 8 204800 1413120 07/10/2007 11:12 7, 5, 1, 22 305.55 KB (312,880 bytes) 30/05/2007 13:31
helpctr.exe c:windowspchealthhelpctrbinarieshelpctr.exe 2656 8 204800 1413120 07/10/2007 19:09 5.1.2600.2180 (xpspsp2rtm.040803-2158) 750.50 KB (768,512 bytes) 15/01/2004 01:10
helpsvc.exe c:windowspchealthhelpctrbinarieshelpsvc.exe 4920 8 204800 1413120 07/10/2007 19:09 5.1.2600.2180 (xpspsp2rtm.040803-2158) 726.50 KB (743,936 bytes) 15/01/2004 01:10
hwapi.exe c:program filescommon filesmcafeehackerwatchhwapi.exe 236 8 204800 1413120 07/10/2007 11:12 8.3.105.0 528.10 KB (540,776 bytes) 06/10/2007 22:14
ipodservice.exe c:program filesipodbinipodservice.exe 2676 8 204800 1413120 07/10/2007 11:17 7.4.3.1 491.80 KB (503,608 bytes) 26/09/2007 14:41
ituneshelper.exe c:program filesitunesituneshelper.exe 1496 8 204800 1413120 07/10/2007 11:12 7.4.3.1 260.80 KB (267,064 bytes) 26/09/2007 14:42
jusched.exe c:program filesjavajre1.6.0_03binjusched.exe 672 8 204800 1413120 07/10/2007 11:12 6.0.30.5 129.39 KB (132,496 bytes) 02/10/2007 22:02
khalmnpr.exe c:program filescommon fileslogitechkhalsharedkhalmnpr.exe 3772 8 204800 1413120 07/10/2007 11:15 3.30.152 98.77 KB (101,136 bytes) 23/01/2007 14:44
logitechdesktopmessenger.exe c:program fileslogitechdesktop messenger8876480programlogitechdesktopmessenger.exe 192 8 1048576 5242880 07/10/2007 11:12 2.52.21.16 65.55 KB (67,128 bytes) 23/06/2007 11:16
lsass.exe c:windowssystem32lsass.exe 756 9 204800 1413120 07/10/2007 11:12 5.1.2600.2180 (xpspsp2rtm.040803-2158) 13.00 KB (13,312 bytes) 15/01/2004 01:14
mcagent.exe c:progra~1mcafee.comagentmcagent.exe 2368 8 204800 1413120 07/10/2007 11:13 7,2,142,0 553.59 KB (566,872 bytes) 06/10/2007 22:12
mcmscsvc.exe c:progra~1mcafeemscmcmscsvc.exe 1520 8 204800 1413120 07/10/2007 11:13 7,2,142,0 353.09 KB (361,560 bytes) 06/10/2007 22:11
mcnasvc.exe c:progra~1common~1mcafeemnamcnasvc.exe 412 8 1048576 4194304 07/10/2007 11:13 1,2,108,0 2.11 MB (2,213,416 bytes) 06/10/2007 22:13
mcods.exe c:progra~1mcafeeviruss~1mcods.exe 1640 8 204800 1413120 07/10/2007 11:13 11,2,121,0 353.58 KB (362,064 bytes) 06/10/2007 22:16
mcpromgr.exe c:progra~1mcafeemscmcpromgr.exe 1904 8 204800 1413120 07/10/2007 11:13 7,2,142,0 481.59 KB (493,144 bytes) 06/10/2007 22:11
mcproxy.exe c:progra~1common~1mcafeemcproxymcproxy.exe 2136 8 204800 1413120 07/10/2007 11:13 1,2,138,0 345.09 KB (353,368 bytes) 06/10/2007 22:18
mcshield.exe c:progra~1mcafeeviruss~1mcshield.exe 2332 13 204800 1413120 07/10/2007 11:13 VSCORE.13.3.2.101.x86 141.56 KB (144,960 bytes) 06/10/2007 22:15
mcsysmon.exe c:progra~1mcafeeviruss~1mcsysmon.exe 2528 8 204800 1413120 07/10/2007 11:13 11,2,131,0 628.58 KB (643,664 bytes) 06/10/2007 22:15
mpfsrv.exe c:program filesmcafeempfmpfsrv.exe 2780 8 2097152 5242880 07/10/2007 11:14 8.2.122.0 821.54 KB (841,256 bytes) 07/10/2007 00:24
mps.exe c:progra~1mcafeempsmps.exe 2828 8 204800 1413120 07/10/2007 11:14 9.2.131.0 885.54 KB (906,792 bytes) 06/10/2007 22:18
mpsevh.exe c:program filesmcafeempsmpsevh.exe 3748 8 204800 1413120 07/10/2007 11:15 9.2.128.0 297.54 KB (304,680 bytes) 06/10/2007 22:18
msdtc.exe Not Available 3732 8 Not Available Not Available 07/10/2007 15:47 Not Available Not Available Not Available
mskagent.exe c:program filesmcafeemskmskagent.exe 1784 8 204800 1413120 07/10/2007 11:12 8.2.125.0 148.58 KB (152,144 bytes) 06/10/2007 22:20
msksrver.exe c:program filesmcafeemskmsksrver.exe 2944 8 3145728 4718592 07/10/2007 11:14 8.2.125.0 28.58 KB (29,264 bytes) 06/10/2007 22:20
qttask.exe c:program filesquicktimeqttask.exe 1468 8 204800 1413120 07/10/2007 11:12 7.2 280.00 KB (286,720 bytes) 29/06/2007 06:24
realsched.exe c:program filescommon filesrealupdate_obrealsched.exe 1456 8 204800 1413120 07/10/2007 11:12 0.1.0.4043 181.28 KB (185,632 bytes) 17/06/2007 13:41
redirsvc.exe c:progra~1common~1mcafeeredirsvcredirsvc.exe 2224 8 204800 1413120 07/10/2007 11:13 1,3,109,0 250.09 KB (256,096 bytes) 06/10/2007 22:14
saservice.exe c:program filessiteadvisor6172saservice.exe 3004 8 3145728 4718592 07/10/2007 11:14 2,5,0,6172 333.28 KB (341,280 bytes) 06/10/2007 22:21
services.exe c:windowssystem32services.exe 744 9 204800 1413120 07/10/2007 11:12 5.1.2600.2180 (xpspsp2rtm.040803-2158) 105.50 KB (108,032 bytes) 15/01/2004 01:16
setpoint.exe c:program fileslogitechsetpointsetpoint.exe 2680 8 204800 1413120 07/10/2007 11:14 3.30.165 672.00 KB (688,128 bytes) 27/04/2007 15:11
sistray.exe c:windowssystem32sistray.exe 3260 8 204800 1413120 07/10/2007 11:15 0.0.0.3720 256.00 KB (262,144 bytes) 29/04/2007 11:59
siteadv.exe c:program filessiteadvisor6172siteadv.exe 1796 8 204800 1413120 07/10/2007 11:12 2,5,0,6172 35.78 KB (36,640 bytes) 06/10/2007 22:21
sm1bg.exe c:windowssm1bg.exe 680 8 204800 1413120 07/10/2007 11:12 6.01.1000.0 92.00 KB (94,208 bytes) 09/09/2005 22:28
smss.exe c:windowssystem32smss.exe 444 11 204800 1413120 07/10/2007 11:11 5.1.2600.2180 (xpspsp2rtm.040803-2158) 49.50 KB (50,688 bytes) 15/01/2004 01:17
soundman.exe c:windowssoundman.exe 1592 8 204800 1413120 07/10/2007 11:12 5.1.0.33 76.00 KB (77,824 bytes) 14/01/2004 20:01
spoolsv.exe c:windowssystem32spoolsv.exe 1728 8 204800 1413120 07/10/2007 11:12 5.1.2600.2696 (xpspsp2gdr.050610-1519) 56.50 KB (57,856 bytes) 09/09/2005 18:38
svchost.exe c:windowssystem32svchost.exe 904 8 204800 1413120 07/10/2007 11:12 5.1.2600.2180 (xpspsp2rtm.040803-2158) 14.00 KB (14,336 bytes) 15/01/2004 01:17
svchost.exe Not Available 968 8 Not Available Not Available 07/10/2007 11:12 Not Available Not Available Not Available
svchost.exe c:windowssystem32svchost.exe 1108 8 204800 1413120 07/10/2007 11:12 5.1.2600.2180 (xpspsp2rtm.040803-2158) 14.00 KB (14,336 bytes) 15/01/2004 01:17
svchost.exe Not Available 1164 8 Not Available Not Available 07/10/2007 11:12 Not Available Not Available Not Available
svchost.exe Not Available 1500 8 Not Available Not Available 07/10/2007 11:12 Not Available Not Available Not Available
syntpenh.exe c:program filessynapticssyntpsyntpenh.exe 612 8 204800 1413120 07/10/2007 11:12 7.13.2 04Feb05 692.09 KB (708,698 bytes) 14/01/2004 20:10
syntplpr.exe c:program filessynapticssyntpsyntplpr.exe 588 8 204800 1413120 07/10/2007 11:12 7.13.2 04Feb05 100.09 KB (102,490 bytes) 14/01/2004 20:10
system Not Available 4 8 0 1413120 Not Available Not Available Not Available Not Available
system idle process Not Available 0 0 Not Available Not Available Not Available Not Available Not Available Not Available
wg111v2.exe c:program filesnetgearwg111v2wg111v2.exe 2948 8 204800 1413120 07/10/2007 11:14 2, 0, 0, 0 2.19 MB (2,297,856 bytes) 17/05/2006 17:05
wincinemamgr.exe c:program filesintervideocommonbinwincinemamgr.exe 816 8 204800 1413120 07/10/2007 11:13 1.8.1 180.00 KB (184,320 bytes) 14/01/2004 20:46
winlogon.exe c:windowssystem32winlogon.exe 700 13 204800 1413120 07/10/2007 11:12 5.1.2600.2180 (xpspsp2rtm.040803-2158) 490.50 KB (502,272 bytes) 15/01/2004 01:29
wmiprvse.exe Not Available 4312 8 Not Available Not Available 07/10/2007 19:29 Not Available Not Available Not Available

[mphenterprises]

Please do not mistake PCWorld, the store with PCWorld, the magazine. One has no affiliation with the other. You really should contact Apple and ask a technician what you may or may not be doing to get your iTunes application running successfully.

I am not sure what else anyone here can suggest. Your only other alternative, as has already been mentioned, is to do a reinstallation of Windows. Once Windows is reinstalled, install iTunes first and see if you can install and use it as normal.

[Coldelephant]

How do I reinstall Windows?

[mphenterprises]

This should be a last resort. I am not sure why you are hesitant to call Apple. You spent good money on the iPod. You should be able to use that software associated with it (iTunes & Quicktime). Call Apple and see if there is anything their technicians can suggest that:

- has not been suggested already

- you have not tried on your own

Once you exhaust all other avenues, then we can worry about a reinstall.

[pizzaisgood14]

in my opinion sometimes the best thing to do if problems occur is just to reinstall windows. obviosly itunes doesnt like what is on your computer. to reinstall you will have to buy a cd usually around a hundred dolllars. my cousin also had problems with itunes. after a reinstall everything was fine. also if you have anything to back up consider backing them up to your ipod.

[mphenterprises]

That may be the case; however, in any situation, a reinstallation should be the last resort. More often than not, a simple reconfiguration can fix a problem. If there is a software conflict, it would be more prudent to find the problem instead of burying it underneath a reinstallation.

Also, depending on the circumstance, there may be no need to buy anything. The laptop could already have a recovery partition or he or she may already have the Windows Installation CD. In any case, it is best to get to the root of a problem, not to just hide it.

[Coldelephant]

Additional info in this thread here;

discussions.apple.com/thread.jspa?messageID=5533210#5533210

The buffer overrun means that QuickTime cannot function, ergo neither can iTunes.

The buffer that is being overrun is probably a sound buffer.

Does anybody know how to alter the mime's and sound buffer settings for QuickTime without having to open QuickTime or any QuickTime programs?

Can it be done through Windows somehow?