[TechyGuy]

On my PCW online account, any time I try to respond to or send a private message, a screen comes up saying "Serious System Error". It's been like that for the past couple of days now, and it still won't work right. I can still read private messages that have been sent to me, though.
If you need a screenshot, here is a link. (This sreen comes up after I click "Reply" or "Send Private Message".)
I've tried to send private messages on both of my browsers (IE 6, Mozilla Firefox 2), to no avail.

[lilxkid24]

happened a couple times to me too. Just clear your internet cache and it should work again.

[TechyGuy]

So, that would be the temporary Internet files folder?

[KellieCM]

If clearing your cache doesn't work, please copy and paste the entire error message (including the stack trace) and post it here so that I can pass it on to our engineers. If you'd rather not post it here, please email it to forums@pcworld.com

[TechyGuy]

Well, I deleted all of my cache, and that didn't work, so here is the message that it shows:

h1. System Error
We're sorry but a serious error has occurred in the system. If you are a system administrator please click "more details" below for more information about this error.
More Details
* Status Code: 500
* Exception Type: null
* Error Message:
* Request URI: /pm-post!input.jspa
* Stack Trace:
freemarker.core.TemplateObject.assertNonNull(TemplateObject.java:124)
freemarker.core.Expression.getStringValue(Expression.java:118)
freemarker.core.Expression.getStringValue(Expression.java:93)
freemarker.core.StringBuiltins$StringBuiltIn._getAsTemplateModel(StringBuiltins.java:71)
freemarker.core.Expression.getAsTemplateModel(Expression.java:89)
freemarker.core.Expression.getStringValue(Expression.java:93)
freemarker.core.DollarVariable.accept(DollarVariable.java:76)
freemarker.core.Environment.visit(Environment.java:196)
freemarker.core.MixedContent.accept(MixedContent.java:92)
freemarker.core.Environment.visit(Environment.java:196)
freemarker.core.IteratorBlock$Context.runLoop(IteratorBlock.java:160)
freemarker.core.Environment.visit(Environment.java:351)
freemarker.core.IteratorBlock.accept(IteratorBlock.java:95)
freemarker.core.Environment.visit(Environment.java:196)
freemarker.core.IfBlock.accept(IfBlock.java:82)
freemarker.core.Environment.visit(Environment.java:196)
freemarker.core.MixedContent.accept(MixedContent.java:92)
freemarker.core.Environment.visit(Environment.java:196)
freemarker.core.Environment.process(Environment.java:176)
freemarker.template.Template.process(Template.java:232)
com.opensymphony.webwork.views.freemarker.FreemarkerResult.doExecute(FreemarkerResult.java:153)
com.jivesoftware.community.web.webwork.FreemarkerResult.doExecute(FreemarkerResult.java:130)
com.opensymphony.webwork.dispatcher.WebWorkResultSupport.execute(WebWorkResultSupport.java:143)
com.opensymphony.xwork.DefaultActionInvocation.executeResult(DefaultActionInvocation.java:313)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:208)
com.jivesoftware.community.web.webwork.FlashInterceptor.intercept(FlashInterceptor.java:40)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
com.opensymphony.xwork.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:88)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
com.opensymphony.xwork.interceptor.MethodFilterInterceptor.intercept(MethodFilterInterceptor.java:88)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
com.jivesoftware.community.web.webwork.JiveObjectLoaderInterceptor.intercept(JiveObjectLoaderInterceptor.java:55)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
com.opensymphony.webwork.interceptor.FileUploadInterceptor.intercept(FileUploadInterceptor.java:171)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
com.opensymphony.xwork.interceptor.I18nInterceptor.intercept(I18nInterceptor.java:151)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
com.jivesoftware.community.web.webwork.JiveIOCInterceptor.intercept(JiveIOCInterceptor.java:694)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
com.jivesoftware.community.action.LocaleInterceptor.intercept(LocaleInterceptor.java:50)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
com.jivesoftware.community.web.webwork.AuthInterceptor.intercept(AuthInterceptor.java:60)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
com.jivesoftware.community.web.webwork.JiveLoginInterceptor.intercept(JiveLoginInterceptor.java:42)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
com.opensymphony.xwork.interceptor.ExceptionMappingInterceptor.intercept(ExceptionMappingInterceptor.java:186)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
com.jivesoftware.community.web.webwork.ModuleCheckInterceptor.intercept(ModuleCheckInterceptor.java:49)
com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:190)
com.opensymphony.xwork.DefaultActionProxy.execute(DefaultActionProxy.java:116)
com.opensymphony.webwork.dispatcher.DispatcherUtils.serviceAction(DispatcherUtils.java:225)
com.opensymphony.webwork.dispatcher.FilterDispatcher.doFilter(FilterDispatcher.java:202)
com.jivesoftware.community.web.webwork.JiveFilterDispatcher.doFilter(JiveFilterDispatcher.java:53)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
com.jivesoftware.community.web.filter.SetResponseCharacterEncodingFilter.doFilter(SetResponseCharacterEncodingFilter.java:62)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)
com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
com.jivesoftware.community.web.JiveActionContextCleanUp.doFilter(JiveActionContextCleanUp.java:46)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
com.jivesoftware.community.web.filter.SetRequestCharacterEncodingFilter.doFilter(SetRequestCharacterEncodingFilter.java:73)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
org.directwebremoting.servlet.DwrWebContextFilter.doFilter(DwrWebContextFilter.java:91)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
com.jivesoftware.community.upgrade.UpgradeFilter.doFilter(UpgradeFilter.java:43)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
com.jivesoftware.base.plugin.PluginFilter.doFilter(PluginFilter.java:71)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
com.jivesoftware.community.web.filter.ApplicationInitializedFilter.doFilter(ApplicationInitializedFilter.java:95)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
com.jivesoftware.base.database.dao.DAOContextCleanUpFilter.doFilter(DAOContextCleanUpFilter.java:32)
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogValve.java:482)
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:834)
org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:640)
org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1286)
java.lang.Thread.run(Thread.java:619)
* freemarker.core.InvalidReferenceException: Expression user.name is undefined on line 167, column 104 in template/global/pm-postform.ftl.

[KellieCM]

Thanks, I filed a ticket on it. (Bill, it's 3411.)

[mphenterprises]

If I may make a suggestion. I have noticed this happens A LOT. I use Firefox 98% of the time; however, it happens in both Firefox and Internet Explorer.

When I am using Firefox and this comes up, I click the back arrow, copy the entire post that I tried to submit, and then cancel the submission. I then get back to the previous screen and attempt to reply to a post. I then paste the post I initially created and click "Post Message."

When I am using Internet Explorer and this comes up, I am basically stuck. I have to retype everything.

[bcappel]

Hi Techyguy,

This problem is fixed now, you can pm again. In the process of fixing the bug I had to remove the names you had in your pm address book. You can just add them back in now, if you don't recall who you had there just pm me and I'll tell you who they were.

Bill

[TechyGuy]

Thanks Bill :-) ,

I only had one person in my address book in the first place, so that doesn't really matter at all.
Thanks Again,
-TechyGuy