[rajaduraimc]

Hi, I recently (two weeks back) bought a New Toshiba Laptop with Windows Vista Home Premium pre-installed. I am facing a problem in the Windows Media Player 11. Subtitles that appear in the Movies are not displayed in white color, instead it is displayed something like yellowish green. Anybody knows the reason? Is there any setting that i need to change to correct this? Please, someone help me...!!!

Thanks, Raj.

[mphenterprises]

Hi Raj. Welcome to PCWorld. :-)




Okay, first, I moved your Discussion from the Windows Community into the Other Software & Services Community. Your problem is not with Windows but with Windows Media Player.

Now, I do not use WMP but here is what you would do to adjust the sub-title color:

- Open Windows Media Player

- Click on the down arrow under any of the option at the top

- Click on More Options

- In the secondary window, click the DVD tab

- Click on the Advanced button

- In the third window, scroll down till you see the "Subtitle" section and make sure there is a check mark next to it

- Select the Font subsection

- Within that section, you will see "Color" on the left side in between "Weight" and "Autosize"

- Click on the box next to "Color" and choose whatever color you want the subtitles to be

- Click OK to close the color window.....Apply and then OK to close the subtitle window....and Apply and then OK to close the Options window

[rajaduraimc]

Hi, Thanks for your help. Now, in the DVD tab i could see a Advanced button. But its in disabled status. So, i am not able to proceed further your steps. Is there any other setting that i should enable before, to enable this Advanced button? Thanks, Raj.

[mphenterprises]

Hi Raj. Try to put a DVD in the DVD Drive but don't play it. Once Windows Media Player recognizes the DVD, then follow the steps.

[rajaduraimc]

Hi, Thanks for your help. But, the Advanced button in the DVD tab is not getting enabled. Don't know what to do.. :(

[mphenterprises]

Hi Raj. Well, as others can tell you, I am not one to give up easily. Let's try something:

- Right Click anywhere in the upper portion of Windows Media Player and put your cursor over Help and then click on About Windows Media Player

- The version I have is 11.0.5721.5230

- If you do not have at least this version, click OK to close that window, repeat the above step and when you put your cursor over Help, click Check for Updates...

- Question: Are you the only user of this computer? If not, are you an Administrative user of this computer?

[rajaduraimc]

Hi, I really appreciate your patience and tendency to help me out resolve my windows media player 11 problem.
Answers to your questions.

* The version is 11.0.6000.6344. I checked for the updates, this is the latest version.
* I am the only one user of this laptop. Is there anyway i can check whether i have the administrative access or not?
Thanks, Raj.

[mphenterprises]

Hi Raj. Well, if you are the only user of this computer, and if you personally have never set up other User Accounts, you should have all Administrative access. Now, as a test, create a secondary Administrative User account and attempt to access the DVD option within Windows Media Player.

If you are not sure how to create another account:

- Open the Control Panel and click on User Accounts

- Click on "Create a New Account"

- Type in any name you want for the new account and click *Next>"

- On the next screen, make sure "Computer Administrator" is selected and click "Create Account"




Now, once the new User is created, log off and log back on under that new User. Once you are logged in under the new User, try to access the same DVD options within Windows Media Player.

[rajaduraimc]

Hi, I followed the steps you mentioned and created a new user account with admin access. But still it didn't work.. Any other way..?

[mphenterprises]

Hmm, okay I'm coming down to the last options...

- I have heard that the UAC (User Access Control) plays havoc with certain applications. I highly doubt this is the reason but disable the UAC, at least temporarily, and see if you have access to the Advanced DVD options. If you are not sure how to disable the UAC, follow the instructions with this Document or within this tutorial.

- There may be a registry conflict that is affecting the way your specific Windows Media Player performs and can be used. Instead of trying to mess with the registry, I would advise completely removing Windows Media Player 11 from your computer and then reinstalling it directly from Microsoft by clicking here.

- You indicated that about two weeks ago you noticed the yellowish subtitles. If you have not done so, a System Restore may reverse any registry changes that may be preventing you from fully utilizing all the options within Windows Media Player. Now, as you may or may not know, System Restore will not delete files you have saved. It will only reverse and system changes. Any applications that you installed after the date you choose for your System Restore will have to be reinstalled.








Other than these last three options, I am not sure what else you can do to get full access to the Advanced DVD options.

[mphenterprises]

A quick review of the entire Discussion gave me another idea:

- You said you just purchased this computer two weeks ago. Realizing this, have you ever seen white subtitles with Windows Media Player 11 while using this particular computer? I'm venturing a guess of "no."

- Have you ever seen white subtitles in another computer using WMP 11 and Vista?

- Have you ever seen white subtitles in another computer using WMP 10 or earlier and using Vista or XP?

- Have your tried any other DVD software to see if the yellowish subtitle is still there?

- Does this happen on one particular movie or all movies?

[rajaduraimc]

Answer to your questions,
* You are correct. My answer for this question is "No".
* Yes, in my Friend's Toshiba Laptop which is more or less same configuration of mine.
* I didn't have a chance to see this.
* Yes, I tried with Windows Media Center and faced the same problem (subtitles in different colour) in it. After that I tried Toshiba HD DVD player. It worked fine, i mean the subtitles displayed in white colour.
* No. Its happening inspite of the movies.
Thanks, Raj.

[mphenterprises]

Okay, even though I do not think has any bearing on your situation, I have install Vista as of yet. I would like to be able to fully mimick your system and see if I get the same result.

At this time, I would like to ask our forum members who have Vista to see if the subtitles within Windows Media Player are white or another color.

[rgreen4]

MPH - as you know I have Vista and of course WMP 11 on several computers. Unfortunately, I don't normally play movies on these machines, and am not at home right now. Tonight, if nothing pops up in the way of a solution before then, I will go though your sequence and see if I can replicate it.

[mphenterprises]

Thanks RGreen. Much appreciated :-)

[rgreen4]

No joy. All three of my Windows Media Player v11 installations on Vista have the "advanced" button greyed out. It does not matter whether there is a DVD in the player or not. Going to the installation of Windows Media Player v11 on my XP Home laptop, the advanced button is not greyed out, but clicking on it only brings up audio options.

All my Vista installations are the same version asrajaduraimc's, and my XP installation is the same version as mph's. The 11.0.5xxx is in keeping with XP actually NT 5.x and the 11.0.6xxx is in keeping with Vista being NT 6.0.

[mphenterprises]

Hi RGreen. Thank you for trying.

Regarding the Advanced option only bringing up audio options, did you try it with both a DVD in the drive as well as not in the drive? I noticed the audio options as well but when I took a DVD out of the drive, I was able to access the full Advanced DVD options.

Could it be that the Vista version of Windows Media Player 11 eliminated the Advanced option?

[rajaduraimc]

Hi, Any other suggestions? Are we going check and try any other options? Thanks, Raj.

[rgreen4]

Raj - another option I see at this point are to try using the Media Center to play the DVD. The Media Center also plays sub-titles. Now on the DVD I used as a test, with a light background, the sub-titles were in black. You could try calling Toshiba technical support. Since this was an OEM installation of Windows, Toshiba as the installer is responisible for the support.
And, of course, in the next few days someone else could see this discussion and know exactly what the problem is. Up until I did my experiments, I had never attempted to play a DVD with WMP, on XP I always used Intervideo which came on the laptop. At home, I use the DVD player attached to the TV. And to be honest with you, until I did my experiment, I had never used Media Center to play a DVD either, but I liked it more than WMP.
You could also play the exact same DVD on your friend's PC and see how it comes out, and also look at the settings on his PC and see how they differ. Also look and make sure you both have the same video chip and that the video settings are the same.

[mphenterprises]

Hi Raj. In addition to what RGreen suggested, I believe I suggested using another DVD application such as VLC Player or something like that. I really do not know what else to suggest at this point. I am not sure why I was able to access the Advanced DVD options of Windows Media Player and you were not; however there are so many other DVD compatible players that you should not concern yourself too much with this one application.

I am the same as RGreen. I do not use Windows Media Player at all. I use the DVD player application built into my video card. You may want to even look into that.