[SusanC]

THANKS! Once I'm back up and running, I'll let you know. Dread today's schedule. . . Best Buy opens at 10:00 and it's just after 9:00 now, so I'll be shutting this lemon down and hopefull this will be the last time.

[SusanC]

Hi there. . . I also hate the fact that it has come to this, but so be it. Some goof ball at the HP factory must has done something wrong while putting mine together. We told Best Buy to keep it for as long as possible and to keep us out of this horrible loop because NOW the whole problem is between Best Buy and HP and told the clerk to have his manager contact HP about this issue. I actuallly don't mind Windows Vista because all the problems were with HP.

[Adama]

Hi, Susan. Are you glad you finally turned over your PC back to Best Buy? I hope everything turns out ok for you.

We're glad that we were able to offer helpful suggestions to you while you were having these problems. If everything stays the same, please change the status of this thread to "Answered" and select the 1 post you feel was most "correct" and the 2 posts you feel were most "helpful."

[FenderGuy2112]

Hi SusanC,

Your problem seems to be a virus, check your processes and elimatinate the suspiscious ones.

FenderGuy2112

[mphenterprises]

Hi Fender. Her situation is long past viral, and frankly, I highly doubt that she would even want to waste one more day on this computer.

[SusanC]

Hi FenderyGuy2112 - my problem has never been a virus because my PC is very well protected. The problem lies with HP and whoever put together my PC did not do a good job - probably was in the middle of a coffee break and forgot what he/she had already done and messed up my hard drive!

[SusanC]

Hey mphenterprise - - Good comment, except I am on my husband's HP laptop now because my lemon PC went back to Best Buy yesterday.

[SusanC]

Hi Adama - - Thanks for your message and I am glad that my PC is back at Best Buy and this is the 4th time, and hopefully, the last. Best Buy and HP need to have a serious discussion about my computer and figure something out. The last time they put in the new hard drive, they probably used my recovery discs and once again that culprit came up over and over again. So, at least it's in their ball park now. Time will tell what they come up with. Thank you and everyone for all the help

Susan

[SusanC]

Hi Adama and EVERYONE - I am now on my NEW computer. It's a newer model of HP TouchSmart PC and has a faster processor too. Best Buy decided that I deserved a new computer after all the problems with my other one. I'm so happy now and want to THANK YOU ALL for helping me with all the problems on the previous computer. HAPPY NEW YEAR!!!!

[mphenterprises]

Hi Susan. I am glad that you have your computer back. Since this situation has been resolved, please select the two (2) posts that you feel were "Helpful" and the post that you feel was "Correct."

[Adama]

SusanC said:

Hi Adama and EVERYONE - I am now on my NEW computer. It's a newer model of HP TouchSmart PC and has a faster processor too. Best Buy decided that I deserved a new computer after all the problems with my other one. I'm so happy now and want to THANK YOU ALL for helping me with all the problems on the previous computer. HAPPY NEW YEAR!!!!

Hi, Susan. I'm so glad you got a new computer. I hope it works like a dream for you! And Happy New Year to you too. :D

[SusanC]

HI ADAMA - thanks so much and I sure hope that this one will be great with me, just like my husband's computer for him. B-)

[rgreen4]

Hi Susan - I hope this one is as good as your husbands. I have a new respect for Best Buy, as I figured they would give you more of a hassle. No real information, just being a skeptic. Does your state have a lemon law?

[SusanC]

Hi there Rgreen4 - Best Buy is back in my good thoughts now. My new PC is wonderful and working fine. Yes, Florida was have a lemon law with computers also and I printed that out with all the pages I typed with all the errors from my past PC. We took it back on a Saturday and said we never wanted to see that one again. Two days later, on New Year's Day, Best Buy called and said that I would be getting a new computer, although the Manager said my previous one was not a lemon. . . just didn't work correctly, but that I do deserve to get a new PC. Now I had a newer model of this one and a faster processor. So far, it is as good as Bobby's and I'm sure it will be fine forever. Thanks for your help.

[rgreen4]

I am glad they resolved it for you. They are also up in my esteem, which is good, as Best Buy is the only major computer outlet here in S. Georgia on I75. I do find it interesting that they did not want to call it a lemon, just that it did not work correctly - precisely the definition of a lemon, especially after all the attempts to fix it.

As I am wont to say, if you have any other questions or problems, the community is open 24/7.

[Adama]

Susan, I'm so glad the new PC is working great for you! After all the trouble the other one gave you, you really deserved it. Good job!

[SusanC]

Thanks, Adama - You have a very happy and prosperous New Year also :D