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Cyberpowerpc.com Reviews

#2 User is offline   ShdwStrike 

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Posted 09 November 2007 - 08:07 AM

I'm thinking of buying a computer from Cyberpowerpc.com and I was wondering if anyone could give their two cents on them, good or bad.

Items:
Quality of Product
Time to ship and get to you
Later problems
Customer Support
Price
Missing products
...etc.

(I'm thinking of building an Intel Duo machine if that gives you some sparks to play with [advise?])

Thanks ahead of time.
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#3 User is offline   AuroraDizon 

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Posted 09 November 2007 - 06:53 PM

Try researching threads here there have been several people with very bad experiences from them. From long shipping to a broken product and poor customer service to fix the product.
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#4 User is offline   mphenterprises 

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Posted 10 November 2007 - 01:19 AM

Hi ShdwStrike and Aurora. Unfortunately, the search feature is not producing any results for any keywords. Sometimes, you may get User IDs if there is a match, but not Discussions or Document text matches.

What I normally do if I am not familiar with a company is look to see their rating with the Better Business Bureau. According to their Company Report, CyberpowerPC has a C rating. Click on the hyperlink to learn more.

Now, what does this mean to you? Be very careful when dealing with this company. As a comparison, this forum holds Newegg.com up in very high regards. According to the BBB's Company Report, Newegg has an AA rating. This is the second highest rating the BBB provides.

Even more comparison. There has been a lot of negative feedback regarding TigerDirect.com. Still, according to the BBB's Company Report, they have a B- rating.

So, if you really want to buy from an online retailer, I would strongly advise staying away from Cyberpower.
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#5 User is offline   Knifeblade 

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Posted 15 November 2007 - 08:23 PM

^^^^^^^^^^^^^^^^^^^^^^^^^^ As stated above, while Cyberpower offers very attractive systems, they fall flat everywhere else. I would listen to the Moderators above, and think of somewhere else to spend your money. The forums here generally show a rather negative experience with Cyberpower, although I'm sure some of their customers got what/when as expected. However, the general consensus is no-go with Cyberpower
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#6 User is offline   hayjinee 

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Posted 25 February 2008 - 10:24 AM

I just got off the phone with cyberpower customer service, and my hands are still shaking. It was one of the worst experiences I've had. The guy's name was Kevin. I tried to explain to him what's been going on--I've been working with another tech (Bernabe) to resolve my dead laptop issue. And Bernabe finally decided after multiple different tests to ship the laptop back for repair. I've only had this for 2 months. Fine, no big deal. I call tech support. Got Kevin, and I was trying to explain what happened, and he interrupts with a rude tone and says, "But what's the problem?" So then, I knew that I may have a possible rude person in my hands so I ask him for his name. He says it so quickly, I had to ask him to repeat it, and he of course keeps on asking me, "But what's the problem?" And then after 3-4 attempts of trying to ask me, he finally repeats his name, asks me the same question again and then hangs up on me. It gets much worse from here, and my hands are still shaking from the experience so I won't elaborate any further. Now, I'm just waiting for Kevin's manager to call me back. So far, Cyberpower is sucking soooo bad--bad laptop, bad customer service. But, I'm glad we have blogs like this. I feel so much better. I should have checked out their BBB rating before purchasing. They're rated a C.
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#7 User is offline   AuroraDizon 

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Posted 25 February 2008 - 10:39 AM

sorry to hear about your experience :(
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#8 User is offline   Maybelaterman 

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Posted 26 February 2008 - 03:16 PM

Cyberpower was by far, by FAAAR, the worst experience I've ever had in regards to buying anything at all. They shipped my computer (a bday present for my brother,) in beat up boxes. The computer was broken from day 1. It never turned on. After 6 days of calling 10+ times a day before I got a tech guy I finally demanded they take the computer back or I was calling my CC company and filing a complaint of fraud. They took it back, then shipped me another pc... only it wasn't another PC. It was the same PC, same chip on the side of the case. It was still broken obviously. I shipped the whole thing back to them where they tried to tell me the monitor was broken during shipping and I would have to pay for it. I eventually filed a complaint against them with my CC company, filed a complain with the BBB, and filed a lawsuit since my old roommate is a lawyer one town over.

I really can't overstate how horrible a company they are. From top to bottom they're bad. The only thing that makes it worthwhile is knowing I'm causing them more grief than they caused me and costing them much more in lawyers fees than I had to pay in shipping or for the fake broken monitor. I despise the lawsuit happy climate we live in, but it's companies like cyberpower that make me just a little happy we have that option. At least I can pay them back for the wasted time and outright deceit they used in every facet of our dealings together. Sorry about the rant, but they really are the worst.

Maybelaterman
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#9 User is offline   AuroraDizon 

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Posted 26 February 2008 - 04:04 PM

Sorry to hear about your expierence as well :( . Hope it turns out.
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#10 User is offline   kcihtred2 

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Posted 27 February 2008 - 07:15 AM

i was also going to go cyberpowerpc.com, a while ago, but i found that their tech support is crap (using my friends model numbers and serial and asking some generic questions), to give you an idea dell, and acer tech support is much better and their stinks in my opinion, also i have a couple of friends that have gotten them and numerous of them have had a problem with them just coming DOA! the warrenty thing is stupid (my friends ram fried, they sent him a package for HIM to take it out and send it in, while he waited a month, without a computer, and finally got the RAM, which he had to take to geeksquad to install and they didn't refund him for the install, now hes going through me for tech support) Over all dont buy, hope im not 2 late
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#11 User is offline   Knifeblade 

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Posted 27 February 2008 - 08:21 AM

I seem to recall that PCW magazine did an article, just a few issues back, that gave info. about actual customer experiences with vendors. It may have been another mag. I subscribe to, though, but the short of it is, if you can't actually see the system prior to plunking down $ for it [yeah, I know, not an option with cyberpower}, stay away from cyberpower. The article I referred to gave cyber very poor ratings.
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#12 User is offline   dayver 

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Posted 05 March 2008 - 01:18 PM

You are dealing here with the worse company in CA.

I tried to call there tech support for 4 days, left 2 voice messgaes with my cell. Send 3 emails.

No one called me back yet. The quality of PC I got was fine, but if you will need a service like I do .... you can forget about that.

Hope it helps to make you desigion. You can try yourself .. call there support line :)
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#13 User is offline   SeanTaylor1 

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Posted 22 March 2008 - 09:08 AM


I KNOW THE
PRICES ARE ATTRACTIVE... STAY AWAY. YOU WILL GET POSSIBLY REFURB PARTS, A BROKEN
COMPUTER, POOR CUSTOMER SERVICE, AND THEN HAVE TO PAY SHIPPING IF YOU WANT A
REFUND. TRY CALLING THIER TECH SUPPORT NUMBER A FEW TIMES A 888-900-5180. AFTER YOU LISTEN TO THE PHONE RING AND RING... THINK TWICE.






Here is my
customer service review to their customer service survey –


Overall: Poor
Price:
Good
Product Quality: Poor
Shipping: Bad
Delivery: Poor

Ease: Bad
Sales/Svc.: Poor
Tech. Support/Svc.: Poor
Website: Average

By far the worst experience I have ever had purchasing something online. I have
never had any company care so little about CUSTOMER EXPERIENCE. It was
horrific. I bought a $2400 computer and got something that did not work.

- I paid for rush order and 1-day delivery. I sent Danny Hua
a note and called letting know it was my Dad's birthday and to please call with
any issues, because I wanted it to be there for his birthday. He said, "No
problem".

- I called Monday and Tuesday and no one picked up the phone. I left messages
that were not returned.

- The expected delivery date was Thursday... No packages came. I called and Danny told me that there had been a backordered
motherboard. I asked, "Why wasn't I notified, I would have swapped out the
motherboard." His response was, "It happens, not our problem."

- Danny said it could be delayed until
the new motherboard came in... I asked if we could switch out the motherboard
to a better motherboard that they had in stock. We switched the order to
include a $125 upgrade to the 780i (which he said they had in stock). He
refunded the "rush order" and we changed the shipping to two-day to
offset the charge.

- The package shipped on 3/14 and arrived on the following Tuesday. We hooked
it up and experienced the following problems:
- The sound did not work
- The second video card did not register
- The computer locked up randomly anywhere between 0-15
minutes of startup

- We called customer service/tech support many times... No answer. Finally, I
called the sales desk and spoke with Danny.
He instructed me to call tech support. When I told him that no one was picking
up the phone or returning my messages, he said, "Well you have to keep
calling". I spent the next 8 hours periodically calling tech support only
to listen to it ring...and ring... and ring... During this period, I called Danny several more times and was told it was,
"Not his problem". He was rude, and uncaring about the fact that I
spent $2400 on a computer that would not work. When I asked if he could
personally check with the tech people he told me ,"We have thousands of
customers and only a few techs, I can't do this every time someone has a
problem, Sorry"

After losing an entire day of work trying to troubleshoot a computer that was,
according to Cyberpower, "tested"... I finally got a hold of tech
support. We were able to troubleshoot and fix the sound card issue (it was
loose) and fix the video card issue. However, the computer still continually
locked up. At the direction of tech support, we tried to do everything from
reinstalling the cards to reinstalling windows. Nothing worked. The computer
would even lock up during the windows recovery.

Finally, the tech told me that I should send my computer back for repair and
that it would be FOUR WEEKS before they could send it back. FOUR WEEKS??? This
is for a $2400 computer that I paid for RUSH ORDER and FAST SHIPPING for a 60th
BIRTHDAY PRESENT for my dad. I asked if they could give me my money back
instead. The tech told me that they would give me my money back but I would
have to pay the shipping. I then asked if they would just put a new computer
together that works and was told, "We can't do that, we need to
repair the one you have." I then asked if I would get a new motherboard
and was told, "Yes, it will either be a new or refurbished board, per our
warranty". A REFURBISHED BOARD??? Finally, I told the tech that this was a
horrible experience and I felt the company should pay the shipping to send the
computer back and give me a refund (because they sent me a broken computer).
The tech told me "No, we can't do that, you must pay shipping".
Frustrated and upset at the horrible experience, I said, "Fine”. I
was then given an RMA number (xxxxxx). I shipped it out UPS Ground tracking
numbers xxxxxxxxxxxx and xxxxxxxxxxx. The total shipping coast was $153.13.

This was an abysmal experience that ruined my fathers 60th birthday present and
ended up costing me $153.13 for NOTHING. I got shipped a broken, poorly tested
computer and was face with a terrible, unsupporting sales rep in Danny Hua
and lousy customer service. The only person that seemed relatively competent
and considerate was the IT tech (when I finally got a hold of someone).

I will be posting this story of several online review boards, as I hope to help
other people avoid your company. It is disgusting that a company can even stay
in business with such poor concern for customer service.

Hopefully you will do the right thing and refund my computer in a timely
fashion, as well as send me a check for the $153.13 for shipping. If not, I will
continue to follow up with the Better Business Bureau as well as the Attorney
General.

Please contact me anytime to discuss this further. My contact information is as
follows.
xxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
Phone: xxxxxxxxxxxx





System purchased: Gamer Infinity SLI (NO MONITOR)
Item#: C2D_NVSLIZ
Rating: Poor

Didn't work... Multiple issues. The company sent me a broken computer and had
lousy support, then made me pay for shipping to send it back for a refund
(after telling me it would be a four week wait if I wanted it repaired.) Please
read my review for d
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#14 User is offline   hayjinee 

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Posted 22 March 2008 - 11:26 PM


I would fill out a survey through resellerrating. Someone from Cyberpowerpc actually called me to followup because of the survey I filled out there.



ResellerRatings.com



You know they're also rated a C in the BBB. I would file a complaint with the BBB as well. Yeah I found out only after the fact. I posted a few posts up. I was the hands shaking post phone call girl. To followup on my previous post, yes, they did have to fix my computer. I had to call them to figure out when my computer will be done. They're not very proactive with the communication. Whether if they put a refurb part or not I'll never know. I'm backing up everything on my laptop just in case. So far, the computer works....so far so good....<<knockin on wood>>. I will definitely post if this one dies again. I'm sorry this happened to you. wow what a horror story.


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#15 User is offline   SeanTaylor1 

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Posted 25 March 2008 - 06:54 AM

Guys,

I know the
prices are attractive, but this is a terrible company that shouldn't be allowed
to be in business. There is a REASON the prices are so low. Please use this as
a post to record all your pain stories, and then once we get a number of good responses,
I will forward to the Better Business Bureau and the Attorney General.

Below is
my story –



Here is my
customer service review to their customer service survey – Overall: Poor
Price: Good
Product Quality: Poor
Shipping: Bad
Delivery: Poor
Ease: Bad
Sales/Svc.: Poor
Tech. Support/Svc.: Poor
Website: Average
By far the worst experience I have ever had purchasing something online. I have
never had any company care so little about CUSTOMER EXPERIENCE. It was
horrific. I bought a $2400 computer and got something that did not work.
- I paid for rush order and 1-day delivery. I sent Danny Hua
a note and called letting know it was my Dad's birthday and to please call with
any issues, because I wanted it to be there for his birthday. He said, "No
problem".
- I called Monday and Tuesday and no one picked up the phone. I left messages
that were not returned.
- The expected delivery date was Thursday... No packages came. I called and Danny told me that there had been a backordered
motherboard. I asked, "Why wasn't I notified, I would have swapped out the
motherboard." His response was, "It happens, not our problem."
- Danny said it could be delayed until
the new motherboard came in... I asked if we could switch out the motherboard
to a better motherboard that they had in stock. We switched the order to
include a $125 upgrade to the 780i (which he said they had in stock). He
refunded the "rush order" and we changed the shipping to two-day to
offset the charge.
- The package shipped on 3/14 and arrived on the following Tuesday. We hooked
it up and experienced the following problems:
- The sound did not work
- The second video card did not register
- The computer locked up randomly anywhere between 0-15 minutes of startup
- We called customer service/tech support many times... No answer. Finally, I
called the sales desk and spoke with Danny.
He instructed me to call tech support. When I told him that no one was picking
up the phone or returning my messages, he said, "Well you have to keep
calling". I spent the next 8 hours periodically calling tech support only
to listen to it ring...and ring... and ring... During this period, I called Danny several more times and was told it was,
"Not his problem". He was rude, and uncaring about the fact that I
spent $2400 on a computer that would not work. When I asked if he could
personally check with the tech people he told me ,"We have thousands of
customers and only a few techs, I can't do this every time someone has a
problem, Sorry"
After losing an entire day of work trying to troubleshoot a computer that was,
according to Cyberpower, "tested"... I finally got a hold of tech
support. We were able to troubleshoot and fix the sound card issue (it was
loose) and fix the video card issue. However, the computer still continually
locked up. At the direction of tech support, we tried to do everything from
reinstalling the cards to reinstalling windows. Nothing worked. The computer
would even lock up during the windows recovery.
Finally, the tech told me that I should send my computer back for repair and
that it would be FOUR WEEKS before they could send it back. FOUR WEEKS??? This
is for a $2400 computer that I paid for RUSH ORDER and FAST SHIPPING for a 60th
BIRTHDAY PRESENT for my dad. I asked if they could give me my money back
instead. The tech told me that they would give me my money back but I would
have to pay the shipping. I then asked if they would just put a new computer
together that works and was told, "We can't do that, we need to repair the
one you have." I then asked if I would get a new motherboard and was told,
"Yes, it will either be a new or refurbished board, per our
warranty". A REFURBISHED BOARD??? Finally, I told the tech that this was a
horrible experience and I felt the company should pay the shipping to send the
computer back and give me a refund (because they sent me a broken computer).
The tech told me "No, we can't do that, you must pay shipping".
Frustrated and upset at the horrible experience, I said, "Fine”. I was
then given an RMA number (xxxxxx). I shipped it out UPS Ground tracking numbers
xxxxxxxxxxxx and xxxxxxxxxxx. The total shipping coast was $153.13.
This was an abysmal experience that ruined my fathers 60th birthday present and
ended up costing me $153.13 for NOTHING. I got shipped a broken, poorly tested
computer and was face with a terrible, unsupporting sales rep in Danny Hua
and lousy customer service. The only person that seemed relatively competent
and considerate was the IT tech (when I finally got a hold of someone).
I will be posting this story of several online review boards, as I hope to help
other people avoid your company. It is disgusting that a company can even stay
in business with such poor concern for customer service.
Hopefully you will do the right thing and refund my computer in a timely
fashion, as well as send me a check for the $153.13 for shipping. If not, I
will continue to follow up with the Better Business Bureau as well as the
Attorney General.
Please contact me anytime to discuss this further. My contact information is as
follows.
xxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
Phone: xxxxxxxxxxxx
0

#16 User is offline   haskins69 

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Posted 21 June 2008 - 06:06 PM

I bought my system 8/16/2007 from these jerk-off's -stacker 830 really 831 they do a switch on you the 831 has less options and is made only for cyberpower by coolermaster I called them]-intel E 6850 -ASUS striker extreme -tagen 1100Watt-2gbCorsair ram-8800gts320MB superclocked-raptor150GB/WD500GB-22inch monitor- anyway thats most of what makes it go or not go in my case- issue is with striker extreme-the 6th motherboard is on it's way now [counting last one that arrived as a used&damaged thermal paste all over cpu housing peice of junk] anyway my question and or comment is- Does anyone else have issues with striker extreme????I haven't even played a game yet, I mostly surf the net and convert and burn DVD's first 2 cmos went out 3rd just blue screened all the time as did 4th one now the 5th is having I/O error [DVD rom and burner cause of windows explorer lock-up and cause windows explorer to restart after you eject disk]!!!!!! Does or has anyone else had any of these troubles??? Does anyone else know how to fix the un releiablity of the striker extreme?? I paid good money for this system$2587.00 and at the time the striker extreme was the best these jerk's had now I'm at end of warranty and they still don't have any answer's except to send new board and that will end soon so I'm hoping my peer's might know of a trick or some thing to keep this thing running till I can afford new board that"s not a striker or ASUS for that matter they know it has issue and won't spend extra $20.00 to up grade to striker II it's supose to have issue's solved [http://but they did offer to send a board that was based on 680i chipset but could not give me part# or value but it was about $100.00 cheaper that striker now I know I'm not trying to rip them off but wouldn't it be cheaper to send one at20 than 5 at250 !!!! I have talked to the Better Business Bureau and one local law office and they both feel I have a case under the long arm law of Illinois ! I also have contacted two other law firm's that specialize in the "lemon law" and both feel that I do have a case and are now reveiwing the rest of the paper work I sent them ! I really don't want to sue these jerk's but with warranty running out and them exspecting diffrent result's from same piece of crap motherboard I feel I have no other recourse I have the e-mail of the president "john.yu@cyberpowerpc.com"and tech and reveiw manger"danny.lee@cyberpowerpc.com]" and the guy that at least does get back to you "steve.du@cyberpowerpc.com"not sure of his dept. but I carpet bombed them with e-mails and while I did get a responce I didn't get any answers other than that they would send new motherboard [they will through parts at the trouble even if they know that it to will fail ] but they won't look for answer to failuer or offer a better board in same price range I bought the striker extreme because it was suppose to be best I feel at this point they are just waiting for warraty to run out then they will be done with issue so I'll probaly be suing them $2587.00 might not be much to them but to me it's a years rent or a car !!! and I wouldn't let car lot or land lord screw me and I'm not letting them !!!! so I now sit and wait for 5th motherboard if it stay's true to past it will crap out about the time warranty crapp's out and as stated by other's they do have you do your own work in my case it's not been bad I'm a ex-aviation eletronics tech and ex-tv repair man and 20 year electriction and it's do your own or pay to ship it back to them at about $110.00 each time [http://x5 in my case which = $550.00 so buyer beware cyberpower is not you friend they just want your money O -just to be fair it does run well when it run's!!!!!!





Also I gave e-mails and I will tell you that while I did strir them up a bit and I did get contacted by steve du and john yu I wouldn't recommend it as your first course of action because all I did was piss them off and they sent used junk Motherboard all covered in thermal paste and then after that they just told me that they were refering me to a specialist who turned out to be same tech that I first talked to about the matter "he was no specialist he'shttp://mike ext.157 the one that couldn't give me part# on board they wanted me to take!!!!!don't get me wrong he was nice polite and tried to helpscrew me] but his hands were tried by his superiores [<spelling] and I think that his butt was on the line cause he was the one who told me and I quote again "the striker extreme has issues but ASUS has worked them all out in the striker II" end quote. so buyer beware!!!! all is not flowers and sweat smell's there's a skunk in that wood pile !!!!! so get e-mail's while you can I got them from Better Business Bureua and I'm kinda betting they will pull my post when they find them or are made aware of them[there are butt kissers everywhere] Peace and don't foget you don't have to take crap from anybody look around find out your right's and push for them they can only get away with this crap if you let them and if you let them then they'll do it again "stand up for your self!!!! if we all do that then the crap will end"
and I forgot they also said to me and I find this kinda stupid on their part and I quote " you do know we build gaming computers" end quote !!!! now I don't know about you folks but to me GAMING COMUTER means first it's a computer that does all the thing's you want from a basic computer but that the word gaming just means above and beyond computing it can handle the extreme's and rigors of playing games !!!!!!!!!NOT I play games so I'm less reliable I bought the best they had at the time except for cpu &video card but 3gh was the fastest cpu speed at the time and about the video card it turn's in frame rates and core clock close to 8800gtx at 1/3 the price !!!!!it's motherboard the thing you build your system around thats junk in my case I'm tiried of changing M/B I want them to find out why it's going out and to tell me how to fix it I've got Oblivion,crysis ,cod4,bioshock ,assassins creed and am afraid to start any yet out of fear that system will crash part way through

For those of you that don't know In Illinois at least [and many other states have the same law ] the lawgers that sue under the "lemon law" they do not charge you they sue then get their fees from cyberpower so if your the revenge type you get them twice 1you get your money!!!! 2 they pay for your lawger!!!! its a win win for the consumer just google "lemon law" and don't be put off that it seems to be centered around auto's the law aplies to any consumer product and as I said all cost end up being cyberpowers so make sure you have all corrispondence [http://e-mails invoices ect...
ready since law firm will want to look over this stuff to make sure they have a case before they go forward. in my case they feel they do but I'm giving the jerk's this last chance to resolve the issue before I go forward since It's still under warranty the law firms still beleive they will have a case even if it craps out after warrany passes in my case because of history to this point and time if you want or should I say you should check out my other post on this forum to see if your case is some what like mine or if your as pissed as I was at their bullsh*t just contact a lawger they'lltell you if you have a case and the 3 I talked to have all sued and won against a computer company before so it's not like it will be a first of It's kind case I forgot but will ask next time I contact them if the cases were against cyberpower either way at this point I care very little about cyberpower I'm like them I'm out to make sure I don't get screwed and mybe help a few other's not get screwed along the way !!!!!!Peace and later




]:)
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#17 User is offline   Bobz 

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Posted 21 June 2008 - 08:34 PM

while i have never bought one from them, two of my friends each bought one about half a year ago and they loved it.. they didn't deal with the customer service b/c they got everything they needed. thier computer came with all the right parts and nothing broken and it was a good deal.. While i am not saying you shoudl 100% trust them, they do have good service as well. Personally i would still stay away because all you see are bad reviews but if ur willing to take the chance u can get a good deal
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#18 User is offline   mcbarker 

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Posted 22 June 2008 - 01:36 AM

No thanks... I prefer not to play Russian Roulette with a gun, which in addition to having bullets, explodes every so often. !http://forums.pcworld.com/legacyimages/
1!
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#19 User is offline   haskins69 

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Posted 22 June 2008 - 09:12 AM

While I did rant a bit.....Ok alot!! the point is I spent $2587.00 on a system that has been broke as much as it has worked in past 10 months. and they have done nothing but throw the same obviuoly<spelling english was never my stong point> defective part at it istead of offering a different one{at or at least one close to same price and options instead of offering something we know it work's but we don't know what model it is deal to me] at 5x cost to replace they would of saved money ! I don't really want to spend my time typing about them{remember english was not my strong point and I'm a 2 fingered typer so it's just a pain] but since thank's to them or their part's that's all my system will do now and Instead of the shiney ad's In computer mag's and their web site I thought people should hear at least one horror story about dealing with them. Their site will not let you choose wrong CPU for motherboard or video card for that fact [it should do it for all compatiblity issues as your selection change so should your options] , but it let's you go on the rest so in a way I SHOULD TAKE THE BLAME because I built it ,and me being new to building ,didn't know any better,I figured that if they offered it with the package it that it was compatible, with all in it. And that's what I've been telling them since about 3rd Motherboard that there is compatiblity issues. even a moron like me can see that and so all know I now have ASUS tech support #[thaks to peer on another site] and will try working with them on this re-build instead of cyberpower but all in all I'm just pissed about whole deal and was mainly venting some frustation[<spelling again] about the whole thing, and if I made anyone mad sorry[except cyberpower] that was not my intention, Iwas was just trying to inform and blow off steam at the same time and while legal recourse may be an option It's not one I want to take unless I Have no other option as I have said" I DON"T WANT THEIR MONEY I JUST WANT WHAT I PAID FOR, A STABLE WORKING SYSTEM" thank for putting up with me ........Later
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#20 User is offline   haskins69 

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Posted 06 July 2008 - 10:16 AM

they sent the new board a striker II formula, but it only ran 2 day's then came up with "CPU INIT" on the led poster and wouldn't even go to Republic of gamers screen unless you took it down all wires unplugged ,removed all cards,battery, and cpu .then let it sit overnight then it would post the republic of gamers screen but you could not input anything so you could get into bios. I'm pissed to say the least . so they had me send them the system so they could fix it. the good folk's at ASUS told me to move ram around untill it posted then flash bios with the newest one 1305 I beleive. but since it's still under warranty 2 months to go I sent it in. all in all I'd have to say that cyberpower has done me right [even if I had to push the issue some what ] it's ASUS that has the troubles ,I mean look at it this way I had 5 striker extremes and 1 striker II formula and they all crapped out under normal use after anywhere from 2 day's to 2 months now thats just shitty craftsmanship , because I find it hard to beleive I got the only junk ones they built
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#21 User is offline   aaperna 

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Posted 11 July 2008 - 07:44 AM

I have had very similar problems. Ordered a very high end system in January of 2007 ($1700- no monitor) and have had nothing but problems since. Showed up with major restart problems, cycling without starting up, etc. I have sent it back to them 3 times for repairs with zero success. They won't give a refund and they won't fix the parts with anything that seems to work. The only success I had was putting in a major complaint to the BBB, and they called me right away- however, they are only agreeing to try to fix the orignal PC. I have had a defective computer that is basically a lemon for a year and a half with zero chance at getting anything out of it. So, I started a site: www.dontbuycyberpowerpc.com to help spread the word. My whole story is there if anyone wants to read up on these issues. Also found a few other sites that are similar to mine, so I'm sure this is much more common then everyone thinks.
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