[yoko]

Restored my Windows xp os back to a restore point and voila! now when I boot up, it gives me the error message STOP: c000021a Fatal System Error. The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000135 (0x00000000 0x00000000). The system has been shut down.

Help!!!!

[techie4fun]

Alright, take a BIG deep breath. Have you tried gaining access to Safe Mode?

[mphenterprises]

Hi Yoko and welcome to PCWorld. :-)




My first two questions to you are:

- Exactly how did you restore Windows?

- Who is the manufacturer and what is the model number of your computer?

[yoko]

I have attempted to go into safe mode. No matter what mode I attempt, the end result is the same, even when I enter safe mode. With the fatal error message. Sometimes, even when I turn the computer off using the power button, it goes directly to the error message, bypassing the page with the option to go into safe mode.

[yoko]

to be honest, I dont know why I restored it. I am sure it was in response to some error message but I dont know why I did (I have slept since then!). I think I went through MY Computer and messed with some things that I shouldnt have!!!!!!!!!!!!!!! It is a Toshiba satellite Model 1735 purchased at least 5 years ago and the operating system is Windows XP home. The laptop initially had Windows Millennium on it (yukk) so we took it to a computer shop to have the Me overwritten (I think the Me system has given us problems with our XP prior to this).
Thanks in advance

[techie4fun]

This is starting to sound like it may be time to get out that XP CD and run the recovery console. I however am going to wait on mphe and see what else he recommends for you before I give my gun on it.

[VladTheImpaler1990]

Hey i was on the microsoft site and thought there might be something there to help you, and there was i think, please read this link and i hope it will help you. Good luck

[mphenterprises]

Hi Yoko. If the suggestion that Vlad offered does not work for you, I concur with Techie that you should get your Windows CD ready. However, I would have to disagree about the Recovery Console. From what I have heard, the Recovery Console should only be used if you know exactly what you are doing. I have not really messed with it because, well, I have never used it previously.

Since this is a relatively new installation, and since you have not installed any important data or applications, just use your Windows CD and reinstall the Operating System from scratch. Now, since you had Windows XP professionally installed, you should have:

- the Windows XP CD

- the COA (Certificate of Authenticity)

The COA has your valid Product Key on it. Once you reinstall Windows, you will use this Product Key to complete the installation process. Now, the only thing you have to do is get the CD drive recognized as the main drive. To do this, refer to this Document.

[mphenterprises]

SLIGHT CORRECTION:

After reviewing your first post, I see that this situation was initiated by a System Restore. If that is the case, still, get your Windows CD...but instead of running a reinstallation, do a repair.

This process is relatively easy. The best way to explain how to run the repair feature of Windows XP is to refer you to this website:

http://www.updatexp....cannow-sfc.html

This gives you a step by step process. If your Windows Operating System is repairable, this process should lead you in the right direction.

[yoko]

Ok, I am playing "ignorant" here. I didnt receive a Windows XP cd when I had my Windows Me replaced with XP. I have a Windows XP home upgrade (for another computer). Will that work or should I go ahead and purchase XP?

Thanks for all the great responses and timeliness!!

Oh, another question. On my Dell, my IE 6(I think), when I open "search" and enter my search terms, when I try to open the links, it doesnt respond. It just displays all the searches but I cannot open them. It has done this before and I had to uninstall and reinstall IE6. I cant use the newest IE because my Quickbooks version only works with 6.

thanks in advance!

[coastie65]

Hi yoko, in answer to your first question on using the XP upgrade, no can do. As for the second, That is new one for me. Did it work the last time you unistalled and reinstalled IE6 ? coastie65

[mphenterprises]

Hi Yoko. As Coastie indicated, the XP Upgrade CD will not work in your situation because you already have Windows XP. The person who installed Windows XP should have given you a CD. If not, you should have the option to go back to that person and either get the CD or have him or her reinstall Windows. Depending on the situation, there may be an additional fee but I highly doubt it will be more than the cost of a retail version of Windows XP.

In relation to your Internet Explorer question, a reinstallation will correct this problem. However, in light of that, please do not post two different questions in the same Discussion. If, after the reinstallation, you still have the same problem, create a new Discussion under the Web Browsing & Email Community.

[smax013]

mphenterprises said:

Hi Yoko. As Coastie indicated, the XP Upgrade CD will not work in your situation because you already have Windows XP. The person who installed Windows XP should have given you a CD. If not, you should have the option to go back to that person and either get the CD or have him or her reinstall Windows. Depending on the situation, there may be an additional fee but I highly doubt it will be more than the cost of a retail version of Windows XP.

Maybe...maybe not. Depends on how the person who installed Windoze XP did it. If it was an OEM or retail install, then you are correct. If the person used a XP upgrade (the original poster did say the computer went from Me to XP, which means it could have been an upgrade installation) license/intall disk, then the upgrade disk that the post has should work fine for doing a repair (a re-installation is a slightly different matter as there will be COA/key issues to deal with).

[spike]

I have used, an Upgrade disc , to do a repair install,.........however, it was the upgrade disc that was used on the computer in question, ....not one from another , different , computer, ( COA issues May come into play ),........

If you know , your Key, for the computer in question , then you CAN use the other disc, just use the proper key.

Follow these instructions;
*
Repairing Windows
*
In extreme cases, you might find yourself unable to start Windows at all because one or more operating system files are damaged. If you find yourself in this situation, the solution might be simpler than you think. You can repair your Windows XP installation by rerunning the Windows Setup program. This option is quick and not that difficult, ALTHOUGH YOU NEED TO BE CAREFUL THAT YOU DON'T CHOOSE THE WRONG REPAIR OPTION!!!!!!

Insert the Windows XP CD into your CD-ROM drive and restart your computer. If you see a Press Any Key To Boot From CD prompt, tap the spacebar. The Windows Setup program runs automatically. When you reach the Welcome to Windows Setup screen, DO NOT choose the option to repair your system with the Recovery Console! That option takes you to a highly technical command-line environment. (A technical support professional may be able to walk you through making repairs in the Recovery Console, but don't go there alone.) Instead, press Enter to continue the Windows Setup program. After you accept the license agreement, Windows searches your hard disk for an existing installation of Windows. If it finds such an installation, it offers a menu that includes a repair option. Press R to perform the repair.

[smax013]

spike said:

I have used, an Upgrade disc , to do a repair install,.........however, it was the upgrade disc that was used on the computer in question, ....not one from another , different , computer, ( COA issues May come into play ),........

If you know , your Key, for the computer in question , then you CAN use the other disc, just use the proper key.


Follow these instructions;

*
Repairing Windows

*

In extreme cases, you might find yourself unable to start Windows at all because one or more operating system files are damaged. If you find yourself in this situation, the solution might be simpler than you think. You can repair your Windows XP installation by rerunning the Windows Setup program. This option is quick and not that difficult, ALTHOUGH YOU NEED TO BE CAREFUL THAT YOU DON'T CHOOSE THE WRONG REPAIR OPTION!!!!!!


Insert the Windows XP CD into your CD-ROM drive and restart your computer. If you see a Press Any Key To Boot From CD prompt, tap the spacebar. The Windows Setup program runs automatically. When you reach the Welcome to Windows Setup screen, DO NOT choose the option to repair your system with the Recovery Console! That option takes you to a highly technical command-line environment. (A technical support professional may be able to walk you through making repairs in the Recovery Console, but don't go there alone.) Instead, press Enter to continue the Windows Setup program. After you accept the license agreement, Windows searches your hard disk for an existing installation of Windows. If it finds such an installation, it offers a menu that includes a repair option. Press R to perform the repair.

Spike,



Does the repair mode require the Windoze COA/key? I cannot remember since it has been a LONG time since I have used that repair method.

[spike]

Yes,......usually, ..........not allways.

[yoko]

Well, I followed the steps and agreed to the agreement, now it is talking about partitions and deleting previous Windows installation. If I tell it to delete the previous windows installation, will it delete all my other programs?

Help!!!

[coastie65]

Hi yoko, I know that stuff is confusing. you can opt to keep the files you created and just replace the windows OS. It will create a partition to give itself a fresh place to work. Once the new OS is installed and your files transferred it will wipe the original and put the new stuff there. Once done, you'll need to get all the critical updates and you should, hopefully be back in business. coastie65

[yoko]

Well, I goofed. I didnt realize that I had Windows xp home, not pro, as the OS so when I loaded xp pro, it deleted Home and what I thought were all my tax programs and Quickbooks. I finally found them hidden under my computer in the c drive, but not in programs or no longer on my desktop. how do I get them back from the hard drive or do I have to reload all of them, along with long-ago lost authorization codes and software?