[ToxicKiwii]

Yesterday I got a new computer for Christmas, everything was working perfectly and running smoothly.


I installed a few computer games like World of Warcraft. All were playable all day yesterday.


Then, this morning I attempted to play WoW. Immediately after I attempted to load the game I got the blue screen.


Now, if the games were fine yesterday, what could have happened and how can I fix it?


Thanks for your help in advance.

[spike]

Did you install antivirus?

[ToxicKiwii]

No, we haven't gotten around to it yet. Could that be the problem?

[SpiritWind]

:D Hi :



By now, your computer is very "infected" with who-knows-what kind of "malware" ( trojans, worms,

keyloggers, etc ) that best to start with a very good & FREE antiSPYWARE/antiTROJAN program

called "SUPERAntiSpyware" from www.superantispyware.com/ . Whatever "Security programs"

came with the computer should be avoided and best to follow my Recommendations in the "Document"

I created in these Forums located at [http://forums.pcworld.com/docs/DOC-1141|d-1141] . Since your new

computer most likely has a "Vista" Operating System, follow Its Recommendations as to

antiVIRUS and antiSPYWARE programs ONLY; the "Firewall" Recommendations do NOT apply to

those having a Vista Operating System .

And when your security program(s) "detect" something, follow my Recommendations in the "Document"

I created in these Forums located at [http://forums.pcworld.com/docs/DOC-1172|d-1172] .

[Tunz]

Most (like 75%) of blue screens are caused by third party drivers - usually hardware. Did you add any hardware or even software since installing WoW?

What is the stop error associated with the blue screen? There should be a hex number starting with 0x followed by eight other digits, the last two of which will usually offer a clue as to where the problem lies.

That aside, the problem could very well be viral.

http://www.symantec....2139-99&tabid=1

win32k.sys errore are also associated with memory faults. It wouldn't hurt to run a memory check.
http://www.memtest.org/

[ToxicKiwii]

The Error Code that pops up is:

0x00000050 (0x5277B304, 0x00000000, 0xBF89412B, 0x00000001)

win32k.sys - Address BF89412B base at BF800000 Date stamp 45F013F6

I had run a memory check also and it doesn't seem to have any errors.

[Tunz]

The referenced memory may be on the video card or the pagefile. You could try updating the video card driver. If the problem is in the pagefile, you could try running CHKDSK /F /R.

What have you done in regards to viruses?

[VladTheImpaler1990]

Hey there well i believe you should just get a good anti virus program, plus a anti spy, scan your computer and you will be fine as its a new computer so i don't think it will b any hardware problems.

[mphenterprises]

ToxicKiwii said:

Yesterday I got a new computer for Christmas, everything was working perfectly and running smoothly.


I installed a few computer games like World of Warcraft. All were playable all day yesterday.

Hi ToxicKiwii and welcome to PCWorld. :-)



I would like to reiterate what has been said. Whenever you get a new computer or even if you have to reinstall the Operating System on a current computer, your first priority is security. I normally install the third party firewall first. Then the array of anti-virus and anti-spyware applications. Finally, I install any ancillary applications like registry cleaners and private data cleaners.

At this point, your computer is fully secure and ready for internet use; whether it is for gaming or just for web surfing. I can imagine your excitement with your new computer. However, please keep this phrase in mind for next time, "An ounce of prevention is worth a pound of cure."

[phillypa800]

Hello ToxicKiwii, if you are still experiencing issues after you install all necessary securities, use your OS CD to re-install/fix. Select "FIX" though and you should be good to go. Good Luck!

[ToxicKiwii]

Thank you! I am no longer getting the blue screen after trying this.