Posted 08 April 2008 - 11:08 AM
Actually I have been quite fortunate buying on and off line. I would say 90% of that is due to buying from established merchants. What I do now however is when a package arrives I do not leave it on my desk for a week. I immediately set-up, install, add-on or what-ever I'm supposed to do with it. This way if there is a problem I'm on top of the situation. If it is a computer part I will try it in my back-up machine to make sure it is the part and not my computer. If it is something else I will try to test it. I keep all my paperwork and packing and my receipts. I immediately call for an RMA # and with a marker write it down ON THE BOX. Then in pen on every piece of paper referring to the sale. Then I send the box insured, signature required with everything that came in it and have never had a problem with returns. It is important to say, keep all manuals, CD's, extra wiring etc. in the box until the return or warranty date has expired.