[Nemesis4458]

I'm new to this discussion board, but I'm looking for help. A few days ago my copy of Microsoft Office 2007 started acting strange. I was unable to open files from email attachments, and opening the programs took probably close to 10 minutes a piece. Looking at my options for what could be happening, I ran the Diagnostic Utility for Office 2007, and that apparantly found an error which it said was "fixed" upon completion. Still have the same problem. I then put my installation CD in the drive (I have the full-registered version) and tried Repairing the installation. After waiting 2 hours for that to work, still have the same problem. Then I uninstalled, and re-installed the Office suite. Still have the same problems, except it seems now that it only has trouble with Microsoft Word. Each time I run Word, it takes over 10 minutes to load and usually I'll end up doing something else while it's thinking, crashing Word, which it then asks me if I want to run it in Safe Mode. If I run it in Safe Mode, it works ok, but the next time I run it, it takes another 10 mins for it to load again. Trying to open documents is futile, because it will "time-out" effectively, saying that it cannot find my file, and then Word doesn't open at all.

I then tried a system restore thinking that my computer may have some kind of bogus Windows Update that messed everything up, so I tried that to the most recent Windows Update (not sure when the last BIG one was, but I tried for a few days ago) Still have a problem. After looking on these boards here, I saw that NIS (Norton Internet Security) is a bad thing to have, so I'm currently uninstalling it, as it's a dead-weight on my computer anyways. I'm hoping this will be resolved upon completing the uninstallation, but I have this uneasy suspicion that it's not going to work. What do I do? Microsoft seems CLUELESS about this problem, and it's really starting to try my patience.

My computer specs are as follows:

Dell Inspiron XPS 410 2.0GHz Processor (1066 FSB)
512 MB nVidia 8500GT Profess1onal Series (PCI-Express)
Creative X-Fi Xtreme Gamer Sound Card
Windows Vista Home Professional
250 GB Hard Drive
40X CD/DVD-Combo/24x Burner Drive

My version of Office 2007 was purchased after my system, and has worked fine until a few days ago.

Any thoughts?

[smax013]

Nemesis4458 said:

I'm new to this discussion board, but I'm looking for help. A few days ago my copy of Microsoft Office 2007 started acting strange. I was unable to open files from email attachments, and opening the programs took probably close to 10 minutes a piece. Looking at my options for what could be happening, I ran the Diagnostic Utility for Office 2007, and that apparantly found an error which it said was "fixed" upon completion. Still have the same problem. I then put my installation CD in the drive (I have the full-registered version) and tried Repairing the installation. After waiting 2 hours for that to work, still have the same problem. Then I uninstalled, and re-installed the Office suite. Still have the same problems, except it seems now that it only has trouble with Microsoft Word. Each time I run Word, it takes over 10 minutes to load and usually I'll end up doing something else while it's thinking, crashing Word, which it then asks me if I want to run it in Safe Mode. If I run it in Safe Mode, it works ok, but the next time I run it, it takes another 10 mins for it to load again. Trying to open documents is futile, because it will "time-out" effectively, saying that it cannot find my file, and then Word doesn't open at all.

I then tried a system restore thinking that my computer may have some kind of bogus Windows Update that messed everything up, so I tried that to the most recent Windows Update (not sure when the last BIG one was, but I tried for a few days ago) Still have a problem. After looking on these boards here, I saw that NIS (Norton Internet Security) is a bad thing to have, so I'm currently uninstalling it, as it's a dead-weight on my computer anyways. I'm hoping this will be resolved upon completing the uninstallation, but I have this uneasy suspicion that it's not going to work. What do I do? Microsoft seems CLUELESS about this problem, and it's really starting to try my patience.


My computer specs are as follows:


Dell Inspiron XPS 410 2.0GHz Processor (1066 FSB)
512 MB nVidia 8500GT Profess1onal Series (PCI-Express)
Creative X-Fi Xtreme Gamer Sound Card
Windows Vista Home Professional
250 GB Hard Drive
40X CD/DVD-Combo/24x Burner Drive


My version of Office 2007 was purchased after my system, and has worked fine until a few days ago.


Any thoughts?

It sounds like you have tried or are trying the most common things that people would recommend. With regards to the Norton/Symantec stuff, make sure you use the removal program from their website, not the typical add/remove function. You can find it here.



Beyond that, other things that I can think of...



Have you tried booting into Safe Mode to see if Office would work fine in that mode?



Have you tried creating another user account to see if it will work OK when logged into that account?



What anti-malware software are you running? Any thing besides NIS?

[Nemesis4458]

Thanks very much smax013! :) Needless to say, I uninstalled NIS and it works great now! The question I have for you now though...is WHY is it that NIS is causing issues with Office 2007?...or is it a problem with Vista in general? I don't know much about the compatability among the 2 softwares so if you know anything about this, that'd be really helpful. But thank you for providing the removal tool link as I'm sure that saved me a big chunk of time from uninstalling it with Add/Remove progs.

[smax013]

Nemesis4458 said:

Thanks very much smax013! :) Needless to say, I uninstalled NIS and it works great now! The question I have for you now though...is WHY is it that NIS is causing issues with Office 2007?...or is it a problem with Vista in general? I don't know much about the compatability among the 2 softwares so if you know anything about this, that'd be really helpful. But thank you for providing the removal tool link as I'm sure that saved me a big chunk of time from uninstalling it with Add/Remove progs.

Actually, the standard add/remove does not really work too well. That is why Norton provides the removal tool.

I don't know why NIS causes such problems. It is a general resource hog.