[curbyard]

Panda AV updated with 2 new signatures this am. After it said it found a worm & was deleting. Then it recommended restarting Vista. After I did I was notified on startup that those 2 DLLs were gone. Windows Mail was hosed, etc. The incident log in the AV program shows no data as to anything found or disinfected this am. Tech suport at Panda isn't answering. Any help would be appreciated.

[mphenterprises]

Hi CurbYard and welcome to the PCWorld Communities. :D




I am making an assumption that you are using the same computer in question, correct? If so, have you tried to do a System Restore to revert your computer to a date before this situation?

Once you run a System Restore. I would immediately restart the computer in Safe Mode and scan your system that way.

[curbyard]

I will do the restore. No need to rescan. The Panda AV signature file this am is obviously bad and is detecting certain good files as viruses.



Thanks.

[mphenterprises]

No problem. If that corrects your problem, please come back and mark this Discussion as "Answered."

[curbyard]

System restore wasn't able to replace & fix the missing files. Thanks though.

[mphenterprises]

Well, you have two other options:

- Manually search for and install both .dll files from third party sources

- Use the Windows CD to repair Windows




If you try the former, be prepared for other possible .dlls showing up as missing as well. Normally, when one .dll is missing and then found, other .dll files mysteriously go "missing." For this option, do a search for your specific .dll and only use sites that offer free downloading of .dlls.

If that does not work for you, a repair of Windows should work. You have several options when doing a repair. Which option you use depends on your comfort level and your skill. Read this WikiDocument {document:id=1648} to learn more about repairing Windows.

[Hans79]

I have the same problem. A lot of things don't seem to work anymore. I can't get into my control panel to system restore. I will stop using Panda cause this sucks!
If anyone has tips on how to solve the problem... thanks!

[mphenterprises]

Hi Hans and welcome to the PCWorld Communities. :D




Please do not latch onto another person's Discussion. Even though your situation may appear to be similar, it is always best to open your own Discussion and allow as many of our members an opportunity to review your problem. Latching onto an active Discussion could potentially either take focus away from the current issue or leave your concern on the back burner. Please open your own Discussion and provide as much information as possible. You can click here to start your Discussion.

[curbyard]

Hi, this is a Vista laptop with no CD. I think there is a partition to restore from but I don't know if that will overwrite the whole OS.

[mphenterprises]

Yes, a Recovery Partition is essentially the same as a Recovery CD. If you do a recovery using the Recovery Partition, your system will revert back to its original factory state. Try the download option and see what happens.

[sobca]

Panda Tech support gave me the following information:

They are working on a fix, they know they have a problem.

They say if you run System File Checker and you have the cd it will fix the problem. I am currently testing this.

First disable Panda. Unistall if you can or turn it off otherwise it will cause the problem again.

To run system file checker you need to start the command prompt (if you have UAC on you will need to start the prompt with ctl, shift, enter) run cmd and type sfc /scannow The give it the Vista disk when it asks.

I will post when I see if this works or not.

For Panda Tech support 1-818-543-6901

[curbyard]

Tried to run sfc but said admin priv needed. I am logged in as admin. Vista is wonderful.

[Crazyal]

I had the same problem. I ran the sfc /scannow from safe mode. It said it could not repair everything.After I restarted it worked perfect. I hope this helps

[jglass]

Ran System file checked as admin, and still have the .dll issues. I will call Panda and see if there is anything else they suggest. By the way, I tried to perform a repair from the Vista Business disk, but it gives me an error that it couldn't load the WinSetup.dll file.


Thanks,

I'll try it from safe mode before going further.

[piotrdz]

On my Vista Home Premium SFC didn't help.

Here what helped:

Boot from vista DVD, go to system repair and run command prompt.

type:

Copy x:windowssystem32wininet.dll c:windowssystem32wininet.dll

restart & Vista works fine

regards,

peter

[weekender]

if the just proposed solution does not work for you - this is what we just did:

on vista 32 bit:
- disable auto protection of panda!
- search for another wininet.dll on your system (there are normally several - take the one most up to date) and copy it to c:windowssystem32 - or get it from another pc running vista 32bit (c:windowssystem32wininet.dll)
- reboot system
- update panda (they've already corrected the virus definitions)
- enable auto protection of panda
on vista 64 bit:
do the same as with vista 32 - but your search will find a bigger and a smaller wininet.dll. take the smaller one most up to date and copy it to c:windowssysWOW64 - if you copy it from another system running vista 64 be sure to take the wininet.dll from the sysWOW64 directory!

hope this helps!

[Savas]

Thanks sobca,


What they told you from Panda Tech support works. I run the System File Checker and everything seems to work fine


PS it didn't ask for the Vista cd.


Thanks again

[spaan]

Same problem. Running Windows Vista and Panda 2008. Wininet.dll was 'fixed' by Panda and my computer went into 'refusal mode'.
Internet Explorer, Windows Explorer, and all other refused to function.

First, I tried to look into Panda whether it had something like a restore. No luck.
Unfriendly product. Idiot proof but no functionality to repair or revert if something goes wrong.

I checked my other computer (reliable Apple) and found the following advise:
1) either restore wininet.dll by booting from the Vista CD and do a rebuild/repair or
2) do a system restore from a restore point.

I opted for the system restore. Without luck. It just stopped and told me it could not complete. After rebooting the system was not usable.

Last resort I pulled the plug. Drastic but you never know. The system restarted in safe mode (without network). I did a restore from 4/4/2008 and
bingo. It finished without any warning (or message) and everyhting is fine.
I immediately disabled the Panda update. Sofar so good. My system is working and I will wait for a few days to see what Panda will do.
I am running without full Panda security, but I am running.

Greetz, Henk.

[rdaster]

JUST my luck! I only just started using Panda TODAY! So after I downloaded the software and installed it, it promptly WIPED OUT my system - it ONLY deleted one of the most important files for Vista to function.
Anyway, as reported by others here, it deleted WININET.dll and MSOE.dll - MANY programs were crashing, wouldn't run, etc, and I lost ability to use the internet.

- - - - - - - - - - HERE'S HOW I FIXED IT - - - - - - - - - - - -

On my Vista laptop (Dell), there is a second Volume (D:) for Recovery.

I booted in Safe Mode, then cd'd to the D:WindowsSystem32 directory and copied the "wininet.dll" over to the C:WindowsSystem32 directory.

System rebooted fine and everything is back to normal.

Note: I was not able to find an MSOE.dll file on the Recovery drive, and have been unable to see any ill-effect from not having it (??) I assume MSOE stands for "Microsoft Outlook Express", which is called Windows Mail under Vista.

[curbyard]

Seems to have worked doing sfc from safe mode. Uninstalled Panda. Taking it off the rest of my machines. No QA being done on their updates I guess.