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Sound distorted when playing audio or video in browser

#1 User is offline   Alminc 

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Posted 27 April 2008 - 01:52 AM

Hi,

I have aproblem with sound when I play html-embedded video or audio in browser.

Parts of sound track sound like 'helium-voice', and it is only when played in browser.

I have same problem on my 2 PCs, Windows XP sp2 on both. I tried updating the sound

driver ( Realtek AC97) but it didn't help.

Can you please help me to solve this problem?

Almin
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#2 User is offline   mphenterprises 

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Posted 27 April 2008 - 03:52 AM

Hi Alminic and welcome to the PCWorld Communities. :D




Initially, I was going to focus on the drivers or the sound card itself. However, since you stated that it happens within two separate computers, my assumption is that the browser (or even the website itself) is to blame. I have some questions for you:

- What browser are you using?

- Have you verified that you have the latest version of this browser?

- Do you have any add-ons within this browser that may affect the sound quality?

- Are you using the same browser within both computer?

- To what website are you going?

- Does it happen at the exact same point when played through each computer?

- Have you tried to use another browser?
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#3 User is offline   Alminc 

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Posted 27 April 2008 - 05:50 AM

Hi,

I have Mozilla Firefox on both computers , no addons at all.

Same sound distorsion happens in IE6.

I don't use IE7 since I heard is not that good.

I dont have to go online in order for sound to be distorted,

even when I start a video or audio embedded in html page offline

there is same problem with sound.

I have two PCs connected via router into home network,

and IE6 and Mozilla on both.

When I e.g. open a html page ( even offline) that contains

flash video or audio the sound is distorted.

When I play same video file as AVI or FLV the sound is not distorted.



Almin
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#4 User is offline   mphenterprises 

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Posted 27 April 2008 - 08:27 AM

Alminc said:


I have two PCs connected via router into home network,






Okay, since the two computers are connected by a home network, let's try a little test. Disconnect the network and attempt to try the audio and video again. If you get the same issue even when the computers are completely disconnected form each other, I would start to investigate the files themselves. If you do not get the same issue, I would gather that your network may be the cause of this; however, that is a long shot.

If you can, please provide the url to a site that gives you issues.
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#5 User is offline   Alminc 

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Posted 30 April 2008 - 04:19 AM

Hi mphenterprises,



I cannot give you the urls because those are paid memberships where I am watching

instructional videos. But that is not relevant since I hace same problem offline, when

playing .swf files embedded in html pages.



I did the following in order to trace the cause of sound distortion:

I reinstalled operating system on one of my PCs and then tested if there is sond distortion

after each step of reinstalling and reconfiguring the system.

There was no sound problem after configuring the home network and file sharing, so

the network is not the problem. I installed some basic software and there was still no

problem.

* Sound distortion took place again first after I have installed Adobe Flash Player Active X version 9.0.124.0

on my PC., from Adobe website.

I don't know how I could play the same .swf file before installing Flash Player, I probably have some

driver that makes it possible installed.

The sound was perfect before installing ther Flash Player from Adobe. After installing

the Flash Player I got the exactly same sound distortion problem as earlier.

So now I know what causes the problem with the sound but I have no idea how to fix it.

As soon as I install the Adobe Flash Player Active X version 9.0.124.0 the sound becomes distorted.

As I said, I have Windows XP sp2 on my PC, and I had ATI video drivers and Sigma Tell High Definition Audio drivers

installed before I installed the Flash Player.

Can you please help me solve this problem?



Almin
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#6 User is offline   smax013 

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Posted 30 April 2008 - 05:03 AM

Alminc said:

Hi mphenterprises,





I cannot give you the urls because those are paid memberships where I am watching


instructional videos. But that is not relevant since I hace same problem offline, when


playing .swf files embedded in html pages.






I did the following in order to trace the cause of sound distortion:


I reinstalled operating system on one of my PCs and then tested if there is sond distortion


after each step of reinstalling and reconfiguring the system.


There was no sound problem after configuring the home network and file sharing, so


the network is not the problem. I installed some basic software and there was still no


problem.




* Sound distortion took place again first after I have installed Adobe Flash Player Active X version 9.0.124.0

on my PC., from Adobe website.


I don't know how I could play the same .swf file before installing Flash Player, I probably have some


driver that makes it possible installed.


The sound was perfect before installing ther Flash Player from Adobe. After installing


the Flash Player I got the exactly same sound distortion problem as earlier.


So now I know what causes the problem with the sound but I have no idea how to fix it.


As soon as I install the Adobe Flash Player Active X version 9.0.124.0 the sound becomes distorted.


As I said, I have Windows XP sp2 on my PC, and I had ATI video drivers and Sigma Tell High Definition Audio drivers


installed before I installed the Flash Player.


Can you please help me solve this problem?






Almin








Does the sound distortion only happen with content from this one site or does it happen with ANY sound from ANY site? For example, if you go to YouTube and play a YouTube video, do you get sound distortion?
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#7 User is offline   Alminc 

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Posted 30 April 2008 - 05:22 AM

The sound distortion ocurres only with .swf files.

All videos/audios embedded as .swf files give distorted sound.

An example are .swf videos created by Camtasia Theater.

It doesn't matter if it is played online or offline, this is not website-speciffic problem.

FLV files don't give distortion.
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#8 User is offline   piyushsingh 

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Posted 30 April 2008 - 05:48 AM

Alminc said:




Sound distortion took place again first after I have installed Adobe Flash Player Active X version 9.0.124.0
on my PC., from Adobe website.



I don't know how I could play the same .swf file before installing Flash Player, I probably have some



driver that makes it possible installed.






You havent mentioned if your OS is 64-bit or 32-bit since flash is not yet fully compatible with 64-bit.

Also, adobe products are similar to norton that are difficult to completely remove. Here is the flash uninstaller link. Download it and run while all the browsers are closed. Then download the flash player from this link rather than using activeX installation . It might work . Just give a try.
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#9 User is offline   Alminc 

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Posted 30 April 2008 - 07:44 AM

Thank you.

It is Windows XP Pro 32 bit.
I tried to uninstall and reinstall flash player using your

links but it did not solve the problem.



Almin
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#10 User is offline   mphenterprises 

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Posted 30 April 2008 - 11:37 AM

Hi Alminic. Okay, This may be a long shot but let's try it anyway. Here is an url for the old versions of Macromedia (Adobe) Flash Player:

http://www.oldversio...am.php?n=flashp





For certain applications, I use this site as a way to rid myself of some of the garbage that vendors like to include with their applications. This test may be a but tedious but please try each old version of Flash Player, make sure you completely uninstall the current version first.
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#11 User is offline   sebastiansulinski 

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Posted 19 November 2008 - 01:31 PM

HI Guys,
Have a look at this one - it may be the answer to your problem: Camtasia Audio Problem Solution

Hope this helps.
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