Unable to Remove a Virus in My Computer - Vista Home Premium
#1
Posted 18 July 2008 - 01:44 PM
1!
Hello, I have a virus and it opens this message whenever I attempt to open a folder on my computer. What can I do? I have scanned for the virus with Norton but it can't locate any viruses. Does anyone know of this? Also, when you close that box ^ you can only do it by clicking yes or no. It then sends me to this website Link Removed Oh, and if you click yes, then it sends you to a website that has no address and is a file download, same as the one that is on the website if you click no.
Also I must add that when I do open some files, it gives windows explorer a problem and makes it restart then after a delay the file will open. This has been common with opening images.
So please, please someone help me. Thank you so much.
Message was edited by: AuroraDizon - link contained spyware - thanks piyushsingh
#2
Posted 18 July 2008 - 02:32 PM
Hmmmm... it looks pretty suspicious to me. Another member had a similar situation as yours, but it turned out to be bogus.
#1 - The fact that you're being re-routed to another off-the-wall website is mighty suspicious.
#2 - If it was a legit message it would probably direct you to your own AntiVirus program.
A few months ago, I had something similar happen to me. Sometimes when I went to Photobucket I would get this weird message that my computer was at risk and to download the scanning service they provided (I forget the words.) It happened to me 3 times.
I had to contact Photobucket support and they reported back to me that they'd had some complaints about another website spamming their system. It's was a phishing hoax and they fixed the issue. After that, they did a major overhaul of their security system and asked people change their passwords.
The one thing I would suggest is to do a System Restore - go back like 2 days (or even 1 week) before you started receiving this message, and that may take care of this situation for you.
Please, post back and let us know of your progress. I'm sure that other members will have other ideas/suggestions for you.
#3
Posted 18 July 2008 - 03:03 PM
#4
Posted 18 July 2008 - 03:05 PM
http://forums.pcworl...m/docs/DOC-1830
#5
Posted 18 July 2008 - 04:31 PM
mods plz remove that hyperlink. I m suspicious about that link, most probably its a malware site. I m trying to dig it up.
Ok, found it . Its a browser hijacker and you are infected badly at the moment. You need to quickly run these two scans -
rogue remover
malware bytes anti-malware
It would be better if {user:username=SpiritWind} handles this issue.
Message was edited by: piyushsingh
#9
Posted 18 July 2008 - 10:54 PM
Since you said you found it, how did you figure it out?
Are those links you provided safe? Does anyone else know about them? Are they safe? (Sorry, I just don't need more viruses, you understand I'm sure.)
#11
Posted 19 July 2008 - 12:04 AM
The two links i provided are from malwarebytes.com . Both of these are safe to use and most of the regular members here on PCW forums use both of them . They are recommended by the security expert here - SpiritWind .No need to worry about the links we provide. So run both of them and post back the results.
sn309641 says superantispyware worked for him , so try that also after these two. Superantispyware
#12
Posted 19 July 2008 - 02:43 AM
#13
Posted 19 July 2008 - 10:30 AM
Your current Choices of Security programs are NOT the best; there are better and
sometimes FREE programs available . IF you check the Results of testing done by the
INDEPENDENT Researchers at www.av-comparatives.org/ , you will notice that
Norton scored a very poor 18% "Prevention Rate" in their May 2008 "Retrospective/
ProActive" Testing; even the FREE Avast Antivirus scored 28% !
MalwareBytes.org is a Site staffed by experienced, trained, certified, Volunteer
"Malware-Fighters" who also have developed some highly SPECIALIZED programs to
counteract some SPECIFIC "types" of malware.
My Recommendations for antiSPYWARE/antiTROJAN protection and File cleaning
"echo" those of certified Malware-Fighter "Mr. Charlie" at
[http://forums.maddoktor2.com/index.php?showtopic=9590] .
You will notice that "Windows Defender" is NOT in his "List" .
#15
Posted 19 July 2008 - 01:21 PM

I believe that was the virus^. I used Rogue Remover but it didn't do much and had trouble updating and whatever. So I installed Malwarebytes' Anti-Malware and it worked awesome. It even removed all of the other crap you see above. Thank you piyushsing. SpiritWind also provided a good website althought it is a little confusing. The post later with the three downloads on it seemed like something I might look into later. But this fixed it as far as I can tell. Wooooo! Freedom from the tyranny of Viruses! Thank you everyone who posted trying to help, I greatly appreciate it.
I did have to restart my computer to have Malwarebytes' fully remove that virus though. Just a side note. Oh, and it only pinpointed the above circled virus for the restart leading me to believe that was the virus. (Also, I pinpointed that file earlier but was unable to remove it. I used task manager to find it, but thankfully Malwarebytes' finished the rest that I couldn't do.)
Thanks everyone!
#16
Posted 19 July 2008 - 03:19 PM
The "Description" of WHAT MalwareBytes' Anti-Malware "detected" is the LAST 2 Lines of
the Scan, namely the "Zlob Trojan" ; this is far more serious than a "virus." Would
encourage you to read the info at en.wikipedia.org/wiki/Zlob_trojan ; you will notice
that there are, at least, 32 "Variants" of this . When someone has this on their computer,
I always recommend having the computer "checked out" by One of those experienced,
certified, Volunteer "Malware-Fighters" I made reference to, because MalwareBytes'
Anti-Malware may NOT have "detected" ALL of "It" . There are other "specialized" programs
available to look for undetected "portions" . Therefore, I recommend you go to
[http://www.malwarebytes.org/forums/] ; "register", then go to their "Malware Removal -
HijackThis Logs" sub-forum and follow the Directions there, mentioning how the
"Anti-Malware" program detected the "Zlob Trojan" but unsure IF ALL "portions" were
detected and removed .
#19
Posted 19 July 2008 - 11:20 PM
Anti-Virus
AVG Free 8
Firewall -
ZoneAlarm Free
Spyware Scanners -
Spybot Search and Destroy
SuperAntiSpyware
AVG Anti-Spyware
Adware 2008
Spyware blockers-
Spywareblaster
Spywareguard
Utilities -
Ccleaner
WinPatrol
HijackThis
_
I suggest you don't use norton its easily targeted and hard to remove from your computer, and just generally not worth paying for. I don't trust Microsoft to keep my computer safe so I don't use Windows Defender. The other ones you use I haven't ever tried.
#20
Posted 19 July 2008 - 11:52 PM
briandpg2 said:
You might want to have a look at this document {document:id=1141} .
As Aurora has mentioned norton isnt a good protection , its is better to remove it using the removal tool from here .Windows defender is not recommended by anyone here , so disable it also.
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